The agency is located at Choa Chu Kang.
The senior supervisor said will return my call by this week but I've tried to locate him for days. HP seemed off and the staff not sure where ihe is now? What a "good" travel agency!

We\'ve booked an accomodation with the supervisor, Ms Yip on 28th April 2010 for the perod from 19th June to 21st June 2010 fro Bintan Lagoon- Angsoka Villa. However on 15th June 2010, she called us to say that our Bintan accomdation is accidentally cancelled by them. She even dare to tell me if I want any cancellation, they\'ll impose a charges to us.

I have called up the manager, Mr Kong but he kept pushing me to look for Ms Yip and said he cannot do anything since he is busy with meeting or courses. What he meant is customers like us are not important and Ms Yip who is junior than him can \"make decision\"? We have been pushing here and there without any final reply from WTS Travel.

This has caused a great inconvenience and unhappiness to us. We have applied leave for this trip, prepared food for the BBQ etc yet now no accomodation for us.
We even had a meeting with the senior supervisor, Mr Jack Toong and he said this is very common among travel agencies & said mine is a small case so if I want to complain just go ahead. I can\'t believe such a thing can come from such a person holding such a high post in a reputable agency.

So fed up with this travel agency!

What is the best coach+hotel to go genting?

WTS 18 seater is value for money and bus are well maintenance with great comfortable throughout the departure trip, however they need to review their 24 seater bus. i took a 24
seater bus back to singapore from genting today. As the journey is long, everyone would expect to have a good seat to rest. yet in the end, the bus turn out to be very old with seat unable to adjust to comfort level to rest the leg. It made my whole journey so uncomfortable. Most likely i will not go for WTS, unless they can provide guarantee service for customer to select the type of buses they need. not CEO Platinum 18/24/25.. This is my cent of view. Other than the bus problem, actually WTS tampines staff provide a good service.

i just want to ask, if how are you related with wts agency in lagos, nigeria.

I am very diappointed with WTS service.
We have confirmed everything for our corporate trip to Tioman and all are looking forward. But end-up this china girl staff is not doing her job. She told us the resort is fully booked and advised us to change our date. I think is very stupid how can we change the date as we\'ve all come up to this date. Her service is very poor and all this processing took 1 month and end up fully booked. Other agency is much more better.

Today I send a email enquiry about the Genting tour, WTS Miss Sharon give me very fast reply and when I call her, she is friendly and let me know all the details, and I told her I may be go to Tampines for buying the ticket not buy from her, she also very helpful and told me that I can go Tampines purchase the ticket, if any question can call her anytime. Thank you Sharon so much.

I tryed to call this agency for some information to travel to genting the guy in bukit panjang plaze outlet did not give us any detail and ask me to wait saying he will call back..i waited the whole day also no have any call and after i try call second time that guy challage me tat he is very busy and ask me to came down to talk with him if i need to ask anything..really cannot make it..they need to really go see mirror or learn some lesson how to treat a customer

i dun think this travel agent gif a good rate.. their staff is nt helpful at all .when i try to call them up and ask them abt some info for my trip they keep ask me to wait . until the line haf cut off

i had booked tickets for a 3 day 2 night to tioman from WTS and had paid the full sum. But when it was quite near the date, they called to tell us there is no ferry and expect us to change date!!! not recommended!!

For short term travel, i will look for WTS.
The pricing quote is quite good.
however, sometimes they are blur.
They told me there was early departure for star cruise at 9 am
in the end, we manage to call star cruise for more inform
the star cruise told us no change on departure.
imagine the cruise was departing at 3 pm.
luckily, we manage to call and find out..

Travel agency was not transparent with the details. My family booked a cruise cum coach package to Genting. Guess what? The agency got a freelance driver to drive us to port klang to wait for the cruise. Most frustrating of all is that the driver drove us there using his old and stuffy toyota car. Imagine 4 adults and 1 baby cramped into an old and not well air-conditioned car for the whole 2 hours of journey from Genting to Port Klang! It's torturous!
The agency should be transparent and inform us that there would not be a coach to drive us there! We could have paid for a taxi down to port Klang, which would surely be more comfortable! Moreover, we travel to enjoy, not to be tortured! The agency could have just inform us that the package does not provide a coach to port klang, we could have made other arrangements or pay extra to the agency so that they can get us a coach.
Also, the package was not value for money at all. My family felt so distressed and cheated. Our holiday was ruined!

Travel was fuss free. Though originally we were allocated to Gold Cruiser bus, on the actual day, we got the CEO Platinum Cruiser for our 3D2N Genting Trip which is a pleasant surprise. The tour guide and driver is professional. Will definitely book with WTS again for their great service and value for money. :)

On 14th Jun' 07, a group of 18 of us booked a coach under WTS travel & Tours from Bukit Panjung to Genting HighLand.On 17th Jun, on our returned trip, my son than discovered that he has left is Mac Ipod in the room 10-922 and we contacted the duty manager in charge of this matter.We have reported this lost item to WTS on 17th Jun' night and to our pleasant, Ms Cynthia contacted us that the lost Ipod is ready for our collection on 23rd Jun' 07. Many thanks to WTS Travel & Tours for this arrangement.