my experience with this coach company was, the DVD never change as i travel very often on the first class from singapore to KL. The service was good when first started this service, as now have drop, the management should have do something now to upgrade the service as more and more low budget airline are chheaper to fly from singapore to KL.
anyhow , the staff needs to brain storming ..

I was Sexually assaulted while sleeping on a transtar travel bus from Singapore by the bus driver. When I ran out of the bus I noticed that he had also taken my cell phone.
I called the Transtar office many times to complain and to get help. They never did anything, they never even called me back.

Please stay away from this bus company they are criminals and do not care at all for your safety.

Yes,i have bad experience before as i went to perak that time,by right we should reach the destination at 6-7am morning,but because of the driver keep stop at every station even in johor and ipoh,etc.Finally we reach around 8-9pm something.we are very dissapointed and tired that cant sleep at all time and wake up all the time.

i got bad experience with this travel agent also..... my mum was excited when they launch the latest premium coach to genting; i made the booking and when the day we check in for our coach, they claim that malaysia side dun approved the license and told us that may be on the way back may be we are able to catch the new coach; but it dissappointed us once again, we taking back the same old coach; me and my mum was very dissappointed with this travel agent

Bad experience - paid for coach to return to Singapore (part of the travel package) but they didn't book any! We paid S$128 for the whole package which included return coach + hotel. Everything went well until the last day when we did not get our coach back to Singapore! There were no seats for all 7 of us, apparently TRANSTAR SINGAPORE - the tour company where we booked our travel package did not arrange for any return coach for us! They were also not contactable and the best alternative the subsidary in Penang could offer us was a coach to Johor Bahru (JB) one hour later and they told us to find our own transport from JB to Singapore. We had to quarrel with them until they provided a van to drive us from JB to Singapore (Lavender MRT station, the location initially planned).

So make sure you re-confirm ALL your pre-arranged transport plans (and maybe hotels too) with TRANSTAR when you buy any travel packages from Transtar (http://www.transtar.com.sg/)! Buyers beware!