My prefered coach is always transtar, their onboard attendants/drivers are good. I must admit that some younger travel consultants or "part time" consultants service are bad. However, de senior consultants/executive are professional. As a traveller, we must be understanding on some unforseen road condition which cause delay or vehicle breakdown & require transfer in JB. For such cases, i feel that company should compensate the customer. eg: some snacks for delay? refund of money for downgrade of coach? Just some suggestion.... which i hope it will improve the services.

I booked transtar coach to Genting and back from Natas fair in February 2010. I booked a premium class to Genting as they do not have 1st class for night trip, and solitaire class on my journey back. On that day, we were given a coach of another class. This coach is just like those you can take from the Larkin coach terminal in JB. Massage chair totally dead, certain features of the electronic chair worked only after you keep pressing and banging at the button a couple of times. On my way back, its WORST!!!!
Its supposed to be their best coach, solitaire. When I boarded the coach a Highlands Hotel at Genting, I felt the coach was stuffy as the aircon was very weak, blowing normal air instead of cool air. I thought maybe the coach was not moving, hopefully the aircon will be better after it moved out. When we stopped at Batu Cave for shopping of local products, I told the lady attendant that the aircon is not blowing cool air but normal air from a fan. She told me the aircon is a bit weak and it should be better after the coach reach the highway. But after more than 2½ hours, most of the other passengers on the upper deck were fanning themselves with whatever they can find. Again I complained to the lady attendant and told her that I was sweating. Her reply was \\\\\\\"the aircon will be cooler after the sunset\\\\\\\" My god, by sunset, its almost three quarter of the journey gone. Worse still, she kept asking me if I want some WARM water to drink. I didnt really what to react at that time.
I went to their Lavendar MRT office to complain after the trip about the premium coach without massage and certain features not working, so diferent from their advertisements. A lady staff(around early 40)told us in a very arrogant and Ah Lian tone in mandarin \\\\\\\"or, massage chair, mei yu bao hor, mei yu guarantee hor...\\\\\\\" I really felt like giving her a smack on her bloody face.

OH My God! I told Transtar Travel is the Best service now I found out so many people make a complain I'm so surprise~!
I buy this ticket is at 28-12-09(Saturday) at the lavender MRT station the ticket is from KL-SING 1-1-2010 10am first class coach. when i buy this ticket most the sales person will tell us where they bus will be Last stop. The sales person is Mr.ANDY, after i buying ticket just went off counter just 5min tat time i be around the ICA building.He was forget tell me the bus last stop is where. then i try to call back Lavender MRT Office.1~2~3 SHIT they is no 1 wanna pick up the phone actually they was a lot staff they so far not so busy. So I walk back again to the MRT. I saw Andy was busy typing then i ask the others girls sataff bout the last stop of the bus.may be she still new then she ask the another staff then she answer me: Oh the bus will stop at golden mile or lavender street.EH?? Hello then i ask her back then i ask so which is will be a last stop? then she say 1st they stop at g/mile then the 2nd last stop at lavender stree. ok fine tat time i was stupid I forget get her name but i still remember her face.
when the day is coming my sister was check in 9.30am at KL PASARAKYAT before my sis check in the counter also told her the bus will stop at the lavender street. after around 12noon my sis call me the bus driver say will not stop at lavender just only at g/mile Bus Number is AFT888. How come? KL and Sing transtar counter inform me is lavender street y suddenly change? is it up to the driver where they like to stop the place? after tat i call back lavender office 1pm they say Oh! may be my staff don't know up to them for info.. THis is BULL SHIT didi u guys never communicate with the driver?? eh hello is u r us how u feel to your guest like this!!! they is no such any responsibility to others
beside i'm most urs regular guest to support this transtar most i will introduce people buy ticket at urs company now FORGET IT!! I very Upsad dunno their OWNER care bout our complaining letter or not is it u really don't care your buisness!!?

SO U all better buy a flight ticket to Kl now more cheaper then the coach.Beware this company!!!TRANSTAR.

28th August, 2009 – Noon, I received a mailer from Transtar Travel and I called up to ask before I convince my friend, Irene to go down to book for our Genting trip as we do not want to waste our time. I told them my departure date is on 25th September, 2009 (Friday) and we will be staying for ONE night only (the promotion is 3 days 2 nights offer), which means we will be heading back on 27th September, 2009 Sunday morning. I did even emphasize that it’s a weekend, because most promotion doesn’t include weekends. Therefore, I re-confirm with the person I spoke to and the person said ‘yes, the promotion is valid’. Obviously, stupidly enough I didn’t get the name of that person.
29th August, 2009 – 11:30am, Irene and I head down to Lavender to book our trip to Genting. I went there with enthusiasm and approached the first person we saw. I told them I am coming for the promotion I saw yesterday and they said they have no such promotion on weekends. Out of my surprise, I told them the phone call I did the day before and they simply mention he didn’t know anything about that. He passed me their head-quarter phone number and their promotion pamphlet and without making things difficult for him. I decided to call their head quarter. I spoke to a lady by the name of Jolene. (I’ve learnt my lesson and asked for their names) By no other choices, I request to speak to their manager. She told me their manager is not on duty on weekend. I hung up and approach the next person who is available. She told me nothing can be done and told me if I still wish to go on with booking a trip on weekends it can be done and that would cost me SGD$140.00. I told her, ‘If I would want a deal, we would have booked with another Agency which is much more cheaper and why should we travel all the way down and not able to have the promotion, the best part is, after-all it’s what you have promised.’ They simply put it off by saying the phone-call should be picked up by a new staff they have there. I was so shocked by that assumption! What they meant is they did not train their staff well before putting them on the phone? They do not even know well enough what they are selling? I’m totally amazed. Disappointedly, I ask for the agent name and she said she is Agnes. I asked of Agnes to locate their manager and ask her to speak to me now. She refused by saying she can’t be contacted by mobile phone because she is at the Natas Travel Fair. I was again surprised by her saying she is un-contactable through mobile phone as she is not oversea! My friend, Irene reminded them that they didn’t even tried to call and simply told us she can’t be contacted. Agnes, then picked up the phone unwillingly and pressed a few numbers and after a few second she hung up and say in a very “stuck-up” manner, ‘See, I told you she won’t pick up her phone. I can’t do anything right now.’ In mandarin, and even quoted that I’m“无理取闹”, and to translate in English it means “creating a scene without a reason”. With that kind of attitude, my patience has reached its limits. I told her to give me the name of their manager and his/her mobile phone number and I’ll call her myself. She says no, she can’t do that because it’s a private line and her name is Molly. I told her, ‘Fine. Please ask your manager to call me 12pm on Monday.’ She replied, ‘I simply can’t make her to call you at that time.’ But I told her, ‘You didn’t make her, I asked you to pass the message.’ Finally, she said, ‘Okay.’
She is a Malaysian and her attitude is simply unacceptable! The cocky way that she speaks and even quoted such a rude thing to their potential customer, I’m glad that I did not sign up for my trip. I did a search online after that through my phone and I am even surer that I’m lucky enough that I didn’t book my trip from them because it will definitely be such a disaster!

Friends, I went to Genting from 8-10 Aug 09 and I encounter such a bad experience. I am a handicap and when I told the person-in-charge at Lavender MRT branch that I have a total of 4 pax
and I need a room that can accomodate us.A room with bathroom and toilet together as I have only 1 leg; but the lady book only 1 room. for us with only 2 single beds.The hotel staff told us that the agent only book 1 room and after much explaination, they offer us a so-call deluxe room with only 2 single
beds. My husband falled down from the bed husting his head. when I come back
to S\'pore and called to their company, the lady by name of Agnes said that I must request for a big room. This is only an excuse as I have told her and now I have only 1 room for 4 of us. I felt that I been cheated by the travel agent.

Strongly agree with the guys here that complained their coach from Singapore to Genting is definitely a standard drop. For SG to Genting, they have changed the five stars coach to so called better solitare coach. There are so many ants on the coach, the whole trip we are killing the ants..

They also sub-con some of the trips to consodium (can't remember the spelling)which is a bad move because consodium service sucks.

my experience with this coach company was, the DVD never change as i travel very often on the first class from singapore to KL. The service was good when first started this service, as now have drop, the management should have do something now to upgrade the service as more and more low budget airline are chheaper to fly from singapore to KL.
anyhow , the staff needs to brain storming ..

I was Sexually assaulted while sleeping on a transtar travel bus from Singapore by the bus driver. When I ran out of the bus I noticed that he had also taken my cell phone.
I called the Transtar office many times to complain and to get help. They never did anything, they never even called me back.

Please stay away from this bus company they are criminals and do not care at all for your safety.

Yes,i have bad experience before as i went to perak that time,by right we should reach the destination at 6-7am morning,but because of the driver keep stop at every station even in johor and ipoh,etc.Finally we reach around 8-9pm something.we are very dissapointed and tired that cant sleep at all time and wake up all the time.

i got bad experience with this travel agent also..... my mum was excited when they launch the latest premium coach to genting; i made the booking and when the day we check in for our coach, they claim that malaysia side dun approved the license and told us that may be on the way back may be we are able to catch the new coach; but it dissappointed us once again, we taking back the same old coach; me and my mum was very dissappointed with this travel agent

Bad experience - paid for coach to return to Singapore (part of the travel package) but they didn't book any! We paid S$128 for the whole package which included return coach + hotel. Everything went well until the last day when we did not get our coach back to Singapore! There were no seats for all 7 of us, apparently TRANSTAR SINGAPORE - the tour company where we booked our travel package did not arrange for any return coach for us! They were also not contactable and the best alternative the subsidary in Penang could offer us was a coach to Johor Bahru (JB) one hour later and they told us to find our own transport from JB to Singapore. We had to quarrel with them until they provided a van to drive us from JB to Singapore (Lavender MRT station, the location initially planned).

So make sure you re-confirm ALL your pre-arranged transport plans (and maybe hotels too) with TRANSTAR when you buy any travel packages from Transtar (http://www.transtar.com.sg/)! Buyers beware!