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SA Tours travel singapore ( satours )
1 Park Road #04-62 People Park Complex Singapore 059108
65358911

  0 votes | 27 reviews |  View travel packages from SA Tours travel singapore ( satours )

Users review of this Travel agent

angry wrote on 7 September 2012
eblan, this is a travel forum. Write your lustful remark in a Porn Site. Don't write in this forum. We are not interested in you.
haiseapeHah wrote on 6 July 2012
Хостинг - услуга по размещению сайта и предоставлению ему имени. В том случае, если Ваш сайт — информационный портал, сервис или сайт Вашей фирмы, то Вам просто обязательно нужен платный хостинг. Поэтому, если вы хотите сформировать постоянную аудиторию, которая не только не закрывала бы Ваш сайт через пять секунд после попадания на первую страницу, но и возвращалась на него через день, неделю, месяц, выбирайте хостинг без рекламы. Ее наличие просто необходимо, т.к. при грамотном саппорте решение многих проблем значительно ускоряется. Бесплатные хостеры предоставляют 1-100 Мб, платные 1-5000 Мб для размещения Вашего сайта. Мб для размещения Вашего сайта Когда вы все это сделаете, отсейте всех хостеров, которые не попадают под Ваши требования. Естественно, что платный хостинг практически лишен всех минусов бесплатного хостинга, и вы можете быть уверены, что с Вашим ресурсом ничего не случится и его никто не удалит. Тем не менее, платные хостинг-провайдеры различаются по ассортименту предоставляемых услуг и качеству обслуживания. Проследите, чтобы эта услуга включала службы входящей и исходящей почты. Позадавайте саппорту несколько вопросов. Если Вас начинают "посылать" или служба поддержки вообще отсутствует - лучше с таким хостером не связываться. Большим плюсом является наличие услуги ежедневного архивирования (резервного копирования) Вашего сайта. Хороший хостинг — быстрый хостинг. Перед тем как окончательно произвести оплату, следует почитать в Интернете, что пишут про него другие пользователи.
haiseapeHah wrote on 3 July 2012
Хостинг - услуга по размещению сайта и предоставлению ему имени. В том случае, если Ваш сайт — информационный портал, сервис или сайт Вашей фирмы, то Вам просто обязательно нужен платный хостинг. Поэтому, если вы хотите сформировать постоянную аудиторию, которая не только не закрывала бы Ваш сайт через пять секунд после попадания на первую страницу, но и возвращалась на него через день, неделю, месяц, выбирайте хостинг без рекламы. Предоставлением таких услуг как своя CGI-BIN директория, поддержка Perl, PHP, MYSQL, Cron, SSH, Telnet и мн. др. может похвастаться далеко не каждый бесплатный хостер. Бесплатные хостеры предоставляют 1-100 Мб, платные 1-5000 Мб для размещения Вашего сайта. Бесплатный хостинг Платный хостинг Утверждения о том, что платный хостинг дорог — всего лишь миф. Естественно, что платный хостинг практически лишен всех минусов бесплатного хостинга, и вы можете быть уверены, что с Вашим ресурсом ничего не случится и его никто не удалит. Тем не менее, платные хостинг-провайдеры различаются по ассортименту предоставляемых услуг и качеству обслуживания. Желательно, чтобы хостер предоставлял Perl, SSI, PHP, MYSQL... Позадавайте саппорту несколько вопросов. Если Вас начинают "посылать" или служба поддержки вообще отсутствует - лучше с таким хостером не связываться. Если вы опытный пользователь, то желательно, чтобы хостер предоставлял telnet-доступ, тогда вы сможете работать с компьютером провайдера, почти как со своим. Чем меньше загружены сервера и каналы у хостинг-провайдера, тем лучше. Перед тем как окончательно произвести оплату, следует почитать в Интернете, что пишут про него другие пользователи.
haiseapeHah wrote on 22 June 2012
Все хостинг-провайдеры делятся на две большие группы: платные и бесплатные. Сразу хочу оговориться, что многие бесплатные хостинги — не совсем бесплатны, т.е. за свои услуги они могут разместить на Вашем сайте свою рекламу. "Почему у меня не грузятся картинки?" — Ответами на подобные вопросы занимается СЛУЖБА ПОДДЕРЖКИ. Предоставлением таких услуг как своя CGI-BIN директория, поддержка Perl, PHP, MYSQL, Cron, SSH, Telnet и мн. др. может похвастаться далеко не каждый бесплатный хостер. Решить, требуется ли Вам поддержка скриптов, нужен ли Вам файл-менеджер или Вам достаточно ftp-доступа, требуется ли Вам генератор сайтов. Хороший хостинг Платный хостинг Утверждения о том, что платный хостинг дорог — всего лишь миф. Помимо этого вы сможете зарегистрировать домен ваша_компания.ru, что является хорошим тоном. Поэтому при выборе платного хостера следует руководствоваться некоторыми критериями: Хостер не должен накладывать жестких ограничений на трафик. В противном случае лучше выбирать UNIX-хостинг. Позадавайте саппорту несколько вопросов. Поинтересуйтесь, какие права Вы будете иметь в части управления сервером. Большим плюсом является наличие услуги ежедневного архивирования (резервного копирования) Вашего сайта. Хороший хостинг — быстрый хостинг. Конечно же, это далеко не полный список всех критериев, по которым необходимо выбирать хостинг-провайдера.
Jas wrote on 19 June 2012
I am very upset and disappointed over the service of the staff, particularly the MICE section (man called Mike Tan).

I enquired about the study trip that my organisation is undergoing and hope for some advice. However, before I can complete every sentence, Mike interrupted and argued with me. I cannot even convey my ideas properly as each time I will be interrupted by him, trying to put my ideas down. On a service point of view, I think it is extremely rude for a service staff to interrupt his customers, instead of hearing fully what the customers have to say.

Like many others who encountered such bad service and attitude, I would not approach SA for any personal or company trips anymore. Extremely disappointed with such a big organisation but with such bad service.

unhappy wrote on 24 May 2012
My wife and I booked a Europe tour with SA before the NATAS fair in Feb 2012 during their road show in Suntec, departing in May 2012.

The tour manager assigned to our group was Jason Ang of SA with 20 years of experience.

Unhappiness encountered
1. During NATAS fair, there is 40% discount off the Chartis Insurance whereas from SA, there is only 30% off during the road show. We read that we could leave down our details so that they can help us to purchase the insurance during NATAS to get the 40%. When we query about it, the counter staff mention that they don’t provide this kind of service.

However, we found out from our friend who booked a China tour on the same day was able to leave down their details for the counter staff to help them buy the Chartis insurance from NATAS to enjoy the 40% discount.

2. We requested for double bed during the booking. To our surprise, we were allocated a twin room without being informed by Jason when he passed the key to us. Only let us to find out and had a rude shock when we went to the room. As mentioned by him, his way of working was to contact him through his SINGAPORE mobile phone and he will not disclose his room number. Therefore we had to incur cost to sms him regarding the problem and to assist us to change the room. He replied that we could try ourselves as he had tried once and failed. We felt that couple should be allocated double bed even without requesting for it especially with his many years of experience.

We emphasized to him that the following hotels were to allocate double bed for us. But the problem still happened again and we had to change the room ourselves.

To our knowledge, if we were to cancel the booking near to the travel date, usually the agency will charge us the hotel booking fee. Why didn’t SA make the booking without taking note of the request to the hotels in advance…

3. As most of the hotels lifts in Europe are small that only accommodates 3 persons with their luggage but we were only given 20mins to put our luggage and meet in lobby for the group of 29 person. We have to wait numerous turn to take the lift in order to check in to our room.

4. Jason’s favoritism was shown throughout the tour. Initially, seat rotation is a MUST during the briefing. During the tour, he says he would do without the rotation as we are all adults. So much so that his favorites had 2 seats for each person permanently throughout the tour.

5. Jason’s preferential treatment to those who bought lots of branded goods was so obvious. Different group had different agenda for this tour. Obviously we were not into shopping, but wanted to experience Europe, thus, we went to every optional tour that he recommended. Still, it was not enough for him to earn his commission.

6. Lastly, when checking into our flight home, as he had access baggage, he made use of us to check in together as both of us did not have a lot of baggage. We don’t mind helping if we were treated fairly and professionally.

So, moral of the story, you rather have a fair tour manager than an “experienced” one that treats you differently. Moreover, our tour package is not cheap.

lia lorenza wrote on 8 March 2012
go to japan(10 days or more)in a middle of june 2012.
excited to visit puroland sanrio
jeffrey wrote on 7 June 2011
Generally SA tours has good tour guides, but their counter staff leaves much to be desired.
Dr jason wrote on 12 May 2011
Hong Thai is worst than SA, belief me! i have a very bad experience with Hong Thai. Never take part in Hong Thai Travel
Sue wrote on 17 March 2011
I booked a tour to Shanghai at Natas 2 months ahead. After the Natas, I checked with the SA office and was told tour is not confirm cos only 4 pax.More than 2 weeks later I checked with the SA and they told me status is the same. At the same time I checked with other agencies and found out that CTC has a confirm departure of same date with 12 pax. I decided to join CTC but when I got to SA office, I was told that I had to pay cancellation fee for withdrawing as tour is confirm. WHen I ask the staff, how many pax they told me its confirm so you have to pay cancellation fee. Is this how BIG agency works? I mean, being dishonest and unethical? Dont they realise that by doing this they will tarnish their company name! I am so disappointed with SA for this treatment as I used to travel with this agency but definately no more for now.
pondering wrote on 11 March 2011
Just booked a 14D Treasures of Europe with SA tours departing on 28May. Upon booking, sales guy said there are 16 pax already and including us +2 will hv 18pax and need 20 pax for departure by Emirates and recently i found out there are only 4 pax booked on this date and worst, they don;t hv seats with Emirates!!! How can the sales guy be SO unethical to say there are 18pax and confirmed emirates seats when all are not confirmed at all. I had based on these info to make my decision to sign with SA tours and now this happens.

Anyone has the same experience at the recent NATAS?
Richard wrote on 26 February 2011
I went to the NATAS travel fair wanting to book a trip for 5 (include myself) to Central Japan (main intention is scenic view since I have 2 old folks > 75 yo travelling with me). I scout around and approached a few major agencies with standard questions of itenaries, price, etc while waiting for my wife. Grace from travel agent - SA Travels attended to me and answered most of my questions and I am at ease with her. My wife who has good impression of an agent \"Eric\" when she accompanied her younger sister to book a trip to the Alpine in Japan during the recent pre-NATAs fair has been trying her best to convince me to book our trip with them and so I was influenced by her even though I have some other agency in mind.

When my wife arrived and I brought her to meet Grace, she was busy attending to a customer so we just stand outside the booth to wait for her to serve us. This \"guy - look in the forties and without a friendly look too\" who is sitting beside Grace waved at us and shouted what we need. We replied that we are waiting for Grace and my wife has questions to ask. He shouted back that he can answer our questions too even though we are quite reluctant but still get ourselves seated and before we could speak, he said in a loud unfriendly tone what we need to ask. We were taken aback. My wife begin off by asking whether if we do not want to visit the Disneyland or sea, do we get a refund. He replied by saying, \" The itenaries is fixed and if every customers ask to change it......how to do business; also we provide you the entry tickets and it is up to you to go in or not. The ticket given to you is yours to keep.\" I am getting irritated and speak to my wife if she got any further questions. I can sense my wife\'s unhappiness but she continue to ask a couple of casual questions about the trip and the reply is \"like that lor.\" Grace looked at us and smiled with her customer looking at us withou expression. His tone is not soft and we... who is the customers feel humiliated. I told wife that if she has no further questions, let us move on.

What unprofessional and lousy attitute of such a frontline manager who represent the image of the company. I smpathize SA Travel for losing not a booking but a total of 5 customers and I hope the company should send this guy for proper training in order to avoid losing more customers and their image as well.

Last but not least, we settled the booking with Dynasty travel where Jessica even serve us coffee and water to calm my wife who in the first place has high hope of SA Travel but got dashed. Ironically, Dynasty\'s booth is just beside SA Travel. What a bad experience on the first day of the NATAs travel fair that we have visited. Nevertheless, we are not going to let such an unpleasant incident dampen our trip to Osaka-Nagoya-Tokyo. Cheers!
Free n Easy wrote on 22 February 2011
I refer to our Tour Package in Yunnan, China from 20-28 Dec 2010, bought from Sino-
American Tours (SA).

Non-disclosure of hidden costs/itenerary to consumers

1. We were given the ‘what to bring and what to pay list’ ONLY at the Changi airport
during checking in, which was also AFTER payment was made for the tour package.

2. We were told by Tour guide, Xiao Li / 肖莉 (Tel: 13708423334) that it is compulsory
to use the porter when we were not told nor briefed BEFORE the day of departure. She
told us that we MUST use the porter service so as not to physically tax the driver, but did
not give us the option of handling the luggages on our own. Our new main luggage was
obviously damaged from rough and forced handling via paying of porters to handle our
luggages. In this case, who is responsible for our damage luggage? Furthermore, this cost
was also not briefed to us before signing of the package. Needless to say, it certainly
disrupted our planning in use of our money during the trip

3. Although we can clearly understand that some of the itineraries need to be reorganized,
but visitation to some commercial outlets were clearly not in our stated SA package
itenarary. The Kunming tour guide, Xiao Li, took us to a few health talks which was not
included in the itinerary. She has never ever rushed us when come to these health talks,
just because she earns commission from these products? Are these talks planned by the
Travel Agency, or some clandestine arrangement of vested interests between Xiao Li and
the companies?

4.The health talks made her limit our time for the espoused itineraries until most of our
time were spent on traveling on the bus, as when we reached our destinations of main
attractions in the stated itinerary, we were only allowed to explore very limited sections
and under time constraint. The only times when we were NEVER rushed by her, was
when the sales people were pushing the products to us in the commercial outlets that she
brought us to.

5. Why is there a stark discrepancy between SA “Booking Terms and Conditions” and
the itinerary information from Kunming’s Scenic Travel with regard to hidden costs?
Once again the itinerary information from Kunming’s Scenic Travel was given to us
ONLY upon arrival at Changi airport. It stated that rides within the places of interest are
to be borne by the tourists separately, but this statement was clearly not found on any of
the written nor verbal information from SA, including the list of what the “Tour Fare
Excludes” under the SA “Booking Terms and Conditions”.

Appaling attitude and actions of tour guide Xiao Li
6. When my wife and I did not take up the optional tour that costed 538RMB per person
according to the SA itinerary, Xiao Li announced this aloud to let others around us in the
coach know with the aim of embarrassing us. She also exclaimed out loud that “why were
we so unpatronising?” Does she earn commission through these optional tours? We were
told to wait for about 2 hours in the restaurant without having any places or entertainment
to keep us entertained. What IF, no one takes up the optional tour, does it mean that the
whole group of tour members have to seat in the restaurant for 2 hours till lunch time?
We were also pressurized to sign a handwritten letter apparently drafted by Xiao Li, that
includes being willing to wait in the restaurant for 2 hours without complain. Seeing the
tour guide showing frustration and showing no respect by talking to us loudly in order to
let the rest hear to embarrass us, we did not wish to pick up a fight with her by not
signing what she wrote on that piece of paper, and therefore risking her in making things
difficult for us for the rest of the trip.

7. We were brought to a hotel of very poor grade (Shuang Lu hotel in Yi Liang) to stay
for a night. Xiao Li blatantly lied to the whole tour group that this was the one and only
hotel in that area, and told us repeatedly not to stroll out of the hotel in the evening as
there was nothing to view in the vicinity. Contrary to what she said, we saw that there
were many hotels around the area when at least six of us from the group went strolling in
the evening! The hotel was not able to address the disgusting odor of cigarette smoke that
is persistent in our room such that we can’t rest well, and we have to bear with the awful
food in our morning breakfast. We can understand if we a given this low grade Hotel of
based on the whole package price, but don’t let the tour guide lie to us that that was the
one and only hotel in that region, and exaggerated that even the Hong Kong Super Star
Jacky Chan also have to stay there when he goes to that area.

8. Apparently the tour guide Xiao Li was more keen in her personal vested interest from
collaborating with some companies, than the shopping interests of the tour group
members. When the whole group did not buy any silk products from the silk shop that
she brought us to in the last day of our trip, she clearly discouraged us from viewing other
clothing merchandises from an adjoining establishment that sells clothings that we were
more interested in. Her anger was obvious when no one in our group made any purchases
from the silk shop. Members of our tour group were shocked by her sudden frustrated and
loud tone of voice when she told us to board the bus “if there is no intention to buy
anything” from the silk shop. This was the first time the tour group did not purchase
anything from the commercial outlet that she brought them to, and also the first time she
used such tone on the whole group. Even though she later added that we can tour the
adjoining establishment that sells smaller priced items if we wish to, none of us wished to
risk offending her further as her impatient tone and figure of speech was unmistakable,
and the rest of the day’s trip is still controlled by her.

For such services and itinerary as mentioned in the above, we undoubtedly deem that
it is unjustifiable to exchange our tour money, and compulsory tips and time for
3
unpleasant experiences. We are disappointed and appalled at such service standards
of the Tourism Board that after so many years, the problems and attitudes of the tour
guide, hidden costs, and optional tours have not been rectified after all these decades.
We surmise that this is a prime reason why Free and Easy packages are becoming
more popular among tourists.

Commendations of Tour guides
Nevertheless, I still wish to commend on knowledgeability on generally all the tour
guides for this trip. They can clearly speak very well and have extensive information
about the places in the SA itinerary that they recommend.
In particular, I would like to commend the tour guide by the referred name of Zha Xi. As
the tour guide who brought us to Shika Snowy Mountain, he was the only tour guide who
allowed us sufficient time to explore the place of interest stated in the itinerary, and
expressed good command of spoken English.
candylim wrote on 8 February 2011
Candy Lim wrote on 8 Feb 2011
I am a season traveller, which can only afford to travel during school holidays.
After the closed down of Ken-air, I have always join sa tour. All along have heard from my frends and pupils\' parents that sa is indeed a good choice to choose for travelling. Yes indeed i do agreed. Throughout the past 8 yrs joining sa to some parts around the world, till now I have patiently waiting for the opportunity of joining Sa most famous and friendly tour manager, Stanley Tan.
Hopefully, Stanley will be the tour manager for our Europe trip in june time.
khawkh wrote on 30 January 2011
It is true, all the tour guides in China tours will bring you to their famous " tai lang diam in Hokkien" not only used high pressure sales tactic but sometime outright con man sales talk.

Just play along to entertain them.
Disgusted wrote on 27 December 2010
Their BEIJING TRIP sucks. Their priority is to bring the tour group to purchase purchase purchase. lots of time were spent in these recommended places..example :- TONG REN TANG, TEA HOUSES, JADE Shops, SILK Shops and the FENG SHUI shop, the staff of all the above shops uses very agressive selling and SA Tour package these shopping trips under the disguse that is it an educational program..and when it comes to places of interests, they will push and rush you. The food were horrible...i think our zhi char is still better than they so called WANT DI CHAN...never never will i travel SA Tour again.
Dorothy Yeo wrote on 25 December 2010
Just came back from their 12 Days Zhandjiajie, Fenghuang & three Gorges (11/12/10 - 22/12/10)) and I would say this trip's simply very enjoyable and memorable. Special Thanks to our tour leader, Mr Johnny Lau, for all his great efforts througout the trip! Would definately go back to SA tours for future trips!

paulalee wrote on 31 October 2010
SA Tours - impossible to get through their telephone lines. If you do get through to a counter staff, they are super arrogant (SA) and super rude.
Eric Chong & Evelyn Tay wrote on 28 October 2010
We have just returned from our honeymoon from Paris, it definitely the best tour that we ever had, the Tour Manager assigned to our group was that famous Jason Ang, hotel was good especially in Paris, we were staying at the Marriott Paris, excellent location and room was very nice.

We had a wonderful time when we were in Switzerland, Jason organized a pinic for us up in Mt Titlis, that was so memorable and he even go into the extend of getting SIA to uplift a honeymoon cake for us, presented by the kebaya clad stewardess, so sweet of them.

Indeed I do agreed with their mission station "Elevating the travel experience to a new height" Thank you SA Tours for making our honeymoon so memorable & thank you to Jason.
Cheers wrote on 23 August 2010
I have not travelled with SA tours before though there are friends who have compliment that their Europe & Japan tours are pretty good. The problem is before one can book a tour, we have to go through the counter staff. Their attitude is one of the worst I ever seen compared to other agencies. They may have good itineraries and tour guides but once you have a bad impression on the counter staffs, its pretty difficult to proceed to even book a tour. I hope SA tours can take this feeback and reflect back. Definitely a change can help to generate more sales.
Ho wrote on 4 August 2010
Eight years ago i travel to central Japan on SA Tour package. Most meals is on us but this is small matter. The trip would have been excellent if not for a small hiccup. The local guide a Taiwanese ask us whether to go an optional tour at night. Because some of the group could not understand mandarin well we just accept the offer without really knowing where he is bringing us. I cannot believe he brought us to see live porno show. Can you imagine some of us have bring along our old parents. He should have advice us not to participate. Looks like earning extra money is his top priority. The worst part is when he lead us there he keep walking at a fast pace without looking back to see whether we are following him. At a certain point the one right behind him lost sight of him. Can you imagine how dangerous it was if we were separate because it was a very long walk with many turning. From then onwards no more SA tour.

VC wrote on 17 July 2010
Just came back from their 8 Days Korea Discovery + Jeju tour (9 Jul - 16 Jul) and I would say this trip's simply very enjoyable and memorable. Special Thanks to our tour guide, Mr. Max Ma,tour leader, Mr. Alex Chan & Photographer, Mr. Sung, for all their great efforts througout the trip! Would definately go back to SA tours for future trips!

Michelle wrote on 10 June 2010
I have booked my trip with SA for my coming Beijing trip on 13 Jun 2010.The customer service consultant is very friendly, helpful & she even brief me what to prepare for my trip, advise me what to buy and negotiating power. This is my 1st time encountered such a nice booking consultant. In the past, those that I met was like I owed them millions of dollars. I think other SA customer service consultants should learn from
her. Thank you Chris Wong.
Carol wrote on 13 May 2010
We just returned from their 10-day tour of Turkey (1 - 10 May 2010). We have absolutely no complaints. The guide was knowledgeable, the leader, efficient and driver, skilled. Food was great and the hotels, not bad. Their itinerary was very comprehensive. We will travel with SA Tours again in the future.
sunshine on my toes wrote on 15 April 2010
There are some customer service officers who are very rude! As people who are serving customers, they do not even have basic courtesy as they can\'t even say \'thank you\', or \'please\'. Getting air tickets from them was such an unpleasant experience, I will never want to speak with their customer service officers again.
chaosfink wrote on 3 October 2009
SA is very very bad. Went on a taiwan tour some time ago, we paid quite a high price for the package bcuz we were told that the hotels are all very good. But in the end, our hotels are those very bad ones, not even 3 stars i think(AND i saw a cockroach in my bed!!). And the taiwan tour guide told us that they were the worst hotels she ever encounter in SA tours. Plus the food is bad too. Will nv go for SA tour again.
Rebecca Chan Yoke Ling wrote on 1 October 2009
My favourite agent in Singapore is SA Tours, went on many of their to different part of the world, so far the best is the Europe tours, their T/Manager is ultimately the best in the market, where they organized picnic by the lake, champagne popping on Mount Titlis, Paris illumination tours by train, they really make me enjoy my honeymoon so much, Thank you SA Tours!


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