SO much bad review and yet getting so much positive votes...

Just as i expected..this company provides bad and very very poor service. It was a judgement error to choose them as an agent. My bangkok trip last yr was almost ruined by them at the very last minute at the airport when we were about to depart. they are aware of the problem that we gonna encounter and yet they hide the truth from us. A very irresponsible and dishonest company!

Pls STB does your job to protect whatever Singaporean and foreign be cheated by Newair.

We paid Newair the tour fees in full when all reservations are done. Yet, we have to waste so much time and effort to fight for our compensation when they failed to deliver the accommodation due to their non-payment to the hotel agent.

Newair's Mr Alan Tan has never showed any sincerity in compensating us, nor feel bad about hiding the truth from us which made my whole family and I travelled to our destination during a super peak period without any hotel to stay!! He even refused to pick up our calls when we called him many times for help!

We had to bear the winter cold and find accommodation at the very last minute in a foreign country. All hotels were making use of the super peak season to make more money then, so their walk-in rates then were almost 3-times the hotel rate we paid in the package! Can you imagine the kind of situation we were in, and the kind of anxiety and duress we experienced, especially for our parents??!!

Worst thing to find out when we returned to S'pore is that Newair ACTUALLY KNEW ABOUT THE LAST MINUTE CANCELLATION of hotel reservation before we departed. But Mr Tan chose to HIDE THE TRUTH FROM US and made us travel to the destination without any hotel accommodation!!

We asked Mr Tan that even if we can find accommodation at the last minute but if we did not have enough money to pay, wouldn't we have been stranded in the cold without any accommodation! Mr Tan replied us in a sarcastic manner, "All of you are adults. As adults, you all should know what to do during emergency period like that! Anyway, if not enough money, you all can use credit cards what!"

It was his fault but he has never initiated to contact us to discuss any compensation or refund plan. We had to persistently go after him for refund.

Even after doing so much and even by complaining to the STB and getting the police involved to fight for our rightful compensation, in the end, we are only refunded the hotel fees we paid. Newair's Mr Tan just refused to compensate us for the losses we went experienced due to his dishonest act!! He even CHALLENGED US TO SUE HIM in court if we are not satisfied!

Though we managed to get back a little of the refund for the accommodation, we still feel cheated as Mr Alan Tan did not perform his duty as our travel agent by informing us of any changes to our reservations when he actually knew it, as well as, by keeping our hotel fees for so long without any sincerity of refunding us. Don't you think this company and Mr Tan are unethical? It also seemed they kept changing staff and getting new staff who are inexperienced or foreigners but this Mr Tan is always around, which I find this very weird.

Now, we are more cautious of such small agency. Lessons learnt are: -
(1) Never trust your agent too much.
(2) Even when your agent said everything has been arranged and confirmed, you must do your own homework by checking with your hotel and airline whether your reservations have been paid for by your travel agency. There could be chances that there are reservations done, but no payment received from the travel agency by the deadlines given by the hotels or airlines.

All the best to you if you still choose to book from this agency after reading all the complaints here (as I don’t see any compliments here at all)!!!

参加旅行团的不愉快经验
(联合早报 2008-03-08）

我是来新加坡工作的中国公民，今年的春节，我特地从中国老家接父母来新加坡过年，并为一家五口在本地旅行社报名参加3晚4天的泰国清迈度假。

　　旅行社的名字是圣航新世界私人有限公司（NewAir World Travel Pte Ltd）。我前后两次付清2750新元旅费，旅行社经理Mr Tan表示公司已订好所有机票和行程，并交给我们电子机票及泰国联系人的号码。

　　出发前我们还打电话向旅行社确认，对方表示没有更改。出发当日2月10日（大年初四），我们全家五人到樟宜机场办理登机手续时，航空公司告诉我们订位已被取消，原因是旅行社没付钱，航空公司自动订票系统已在2007年12月底取消机位。

　　当时我们全家在机场不知如何是好，不停地来往于航空公司和新加坡旅游局在机场的柜台，并试图等候空位但都没成功（新年期间机位全部满员）。因为是春节假期，旅行社没人接听电话，于是打给旅行社经理陈先生的手机，可是连打多次他不接听，我们还是没登上飞机，旅游计划泡汤了。

　　第二天我们去旅行社质问此事，陈先生承认是他们没订好机位。当我们要求退还费用时，他又推托老板不在，要我们明天再来。最可气的是他居然鼓励我们，如果不满意的话可以去消协投诉或起诉该公司。

　　此事已发生近一个月，我们去过新加坡消费者协会（CASE）和小额赔偿法庭，也打过电话给新加坡旅游局。至今没有任何进展，旅费2750元也还没追回来。

　　另外，我们并不是唯一被这家旅行社搞到很不愉快的客户，我在网上留下我的不愉快经验和电子邮件，日前收到另一名也有类似经验客户的邮件，他们一家六口到香港住不进预订的酒店，也是因为该旅行社没有付钱。

　　我写信给报社目的不是为了钱，只是希望借助媒体警惕其他旅客，也请监管当局加强相关管理措施，杜绝此类事件重演。

I just do not understand how Singapore Tourism Board to control and monitor its member of agent? How come these things can happen again and again in Singapore? What does Singapore Travel Act limit and act travel agents? I wish these thing will not happen again in Singapore.

My family and I had equally bad experience as Cherry!

Can other ex-customers of this agency come forward to share your experience here with the public? Like what you all did when such things happened? Anyone managed to sue them?

Cherry, did you managed to get any refunds/compensations?

Has anyone sought for any compensations from this company?

I believe we had the same guy as Cherry. He kept calling us to pay deposits and balance payment the moment our reservations are confirmed. We even contacted him 2 days before our departure, and yet the non-deliverance of svc can still happen to us as well!

How can agent license be given to such agency to operate in S'pore? Are there any specific laws to protect the consumers from such agency? Can anyone who knows advise us?

We shouldn't let such agency get away just like that!!!

worst choose trip packages in Newair World Travel Pte Ltd.

So bad travel agency. Pls caution to be cheated.

any other customer has been cheated by this travel company, pls send a email to me. we may sue the company together.

cxcherry@hotmail.com

I booked 4 days and 3 nights travel packages for 5 persons to Chiangmai and Chiangrai in Thailand from 10th Feb to 13th Feb 2008 with NewAir World Travel Pet Ltd on 7th Dec 2007.

The first payment $1,375.00 was made by NETS on 7th Dec 2007 to the company through Mr. Tan (our travel agent). The remaining balance $1,375.00 of the trip was made by CASH as requested by Mr. Tan on 22nd Jan 2008.

Tickets showed that flight reservation had been confirmed for all 5 person.

On 31st Jan 2008, we double confirmed the trip details with the company (Mr Tan) and he didn’t mention anything.

On the day departure, we were not allowed to check in Changi airport Terminal 2 because our names were not found in the passengers’ list according to SILKAIR.

This is rubbish travel agency I have never met. Cheating customers is their specialty. Wishing others do not be cheated again. God will punish them.

By the way, the boss of the company is South Korean PR. They have shifted to Pearl Centre (near Outram Mrt, their unit no is #02-43)

Agree with Louis. Newair World Travel staff is very rude. I had a recent encounter with them - bad experience as well. Now I am more cautious sourcing for travel agents especially the smaller ones.

Anyway, the address here is outdated. They have shifted to Pearl Centre (near Outram Mrt, their unit no is #02-43)

Newair as a whole travel agency sucks! The man which I've liased with is downright rude! Utterly horrid. On a rating from 1-10, 0 is more like it. Big thumbs down for Newair.

Not very helpful and hung up on me. I asked if I could buy a ticket for a certain airline. The "gentleman" explained he can't help but another agency could. I ask for the other agency's name and he said he wouldn't give it to me and hung up. Shengyan Agency was very helpful for the exact same thing. Thumbs down for Newair! Bad service