Went for a one day tour to JB under Nam Ho , from booking of the tour thru Ms Jennifer all the way to the end of the tour was smooth, enjoyable and tour guide was helpful and caring throughout as we have our mum who was 82+ yrs old with us during the trip. Thank you!

Yes i agree, Namho's service really sucks. I went to check out some travel packages with them during Natas 2010 fair. The service staff, Merilyn was too sales minded. All she cares is to close the deal rather than going through the package and answering some of my queries. She does not try to understand customer's queries before answering "No". Anyway, my immediate thought is why should i let her earn my sales commission when her service attitude is bad. As such, even though i kind of like their tour package, i still gave up the thought of using their company in case it spoils my holiday trip.

Went to this travel agency yesterday to Booked a 8days/6nights package tour to Guilin China. Was smooth and the customer service was friendly and engaging. She was willing to check for us the vacancies and such and explained to us in details what to expect and where to gather. Now waiting to see if the tour turns out to be good as well...

I will NEVER USE NAM HO TRAVEL SERVICE again!

Their customer service sucks BIG TIME! It takes them a week (except for one instance) to reply my email.

It\'s been almost 6 months and I still have not received my ticket refund amount!

I will DEFINITELY NOT RECOMMEND Nam Ho Travel Service. If you insist, use them at your own risk!

I will NEVER USE NAM HO TRAVEL SERVICE again!

Their customer service sucks BIG TIME! It takes them a week (except for one instance) to reply my email.

It\'s been almost 6 months and I still have not received my ticket refund amount!

I will DEFINITELY NOT RECOMMEND Nam Ho Travel Service. If you insist, use them at your own risk!

I joint Namho 8D6N Korea + Jeju Tour, deposit been paid early and they informed tour been confirm, who knows now (1 weeks before departure date) they said the flight for our return date no more seat available. So they said compensate $100 for hotel room for back to sg 1 day early.
IS REALLY UNFAIR coz is their mistake/ fault. Our schedule for visit every place sure will become very rush, y cant do more for us for their own mistake ??!!! The staff call Lucy not even apologize sincerely. I rather to remain the same tour fees for stay 1 more day as eraly confirmed.
BETTER LOOK FOR OTHERS TRAVEL COMPANY IF WANT TO GO TRAVEL !!!!!

This hooligan Alex even looked as if he wanted to assault me when we spoke face to face. i really think he should be asked to go. super rude! to think that they screwed up my trip and try to blame me for the screw up. now ask me to pay for their mistake. i really think they should be brought to justice. i'll see what happens by friday. if not, i have 14 days to bring a legal sue to them since i will be so bloddy free due to their incompetence.

Namho sucks bit time. 5 days before my US trip, they tell me no return ticket and i need to top up more than $800 per pax and change all my travel plans for taipei as well.

i am going to bring this to CASE and probably sue them for loss of time, opportunity, business, leave taken, etc. they have to learn to respect the customer.

Patricia, you were absolutely right. Similarly in my case (concerning this rep Shirley ONG), for someone who can't even handle a Free and Easy, what else can she do?

I will also be writing to the STB for reply and comment from agents responsible for comment and feedback so that the related authority can clamp down on some extremely rude and unreasonable travel agents in S'pore. It will definitely tarnish our nation's image in the long run.

[The service-attitude of Nam Ho\\\'s staff: Shorley ONG & Ken Ong was the worst I have seen]. To Patricia, yewyew, elyse & Ms Leong,
I can\\\'t agreed more with you folks. I wrote to Nam Ho via email to send me a quick quote for 4-days, 3-nites F&E to Thailand. A rep name Shirley ONG pickup the email (for more than a week before we go down to their office to confirm our schedule). While we were there, we did not realise that she actually make a big mistake by booking only 2-days, 3-nites instead of 4-days, 3-nites (my wife can also tell she is impatient and was simply rushing through), and so we signed on the form happily after she explained to us (4-days, 3-nites), and because we also neglected to check the details printed on it and that we have to leave hurriedly to other places that day. My wife also reflected that she sounded like a robot and at times sounded rude and didn\\\'t quite give us a good impression for the questions. Shirley later called me on Monday & told me that she made a mistake in booking for 2-nites instead of 3-nites. What angered me was that she sounded arrogant and when we asked for discount, she immediately turn us down and told us that there is nothing she can do, as it is a standard rate. As such, I immediately asked for her manager, and Ken ONG came to the phone. I told him about our unhappiness and he said he\\\'ll refund us the full amount including the credit-card charges (if any). But he requested that I send him an email on the same day to indicate cancellation. When I emailed to him for a refund with some recommendation on their staff\\\'s service attitudes and to be maticulous towards the bookings, he simply replied in the email: In the mail can you kindly said you want to cancel the trips please. I need it in black and white. As such, I need to send him another email just to cancel the whole trip. Obviously the constructive feedback & comment wasn\\\'t accepted at all. Overall, we became quite unhappy with Nam Ho\\\'s services, and we would never ever go back there for all our future tour package anymore. On top of that, I think you folks should also know about it, and be careful if you, your families, friends, colleagues, or neighbour do go to Nam Ho for tour services, etc. Last but not least, I considered & recommend Nam Ho Travel to be in the top 100 worst travel agent in S\\\'pore.

We booked a Free and Easy Package to Taipei this September. I thought that nothing could go wrong with a Free and Easy tour. How wrong could I be with Nam Ho, or more specifically, its staff Cadbrine!

When we first booked with this woman, Cadbrine, at NATAS 2009, she didn't even bother to mention to us that users of certain credit cards will get to keep nicer luggage. How difficult is it to just say,"If you use (DBS or HSBC) bank's credit card, you can collect a nicer-looking luggage bag over there." No. It's too heavy a line to spill out from her precious gold lips. So we collected a cheapo looking travel bag for the credit card we used.

Nevermind, it's just a luggage bag.

When I went down to make the balance payment, I realised that Cadbrine didn't even inform me that each person has to top up $5 for the change in hotel. It's not a big amount but I thought it only decent for this woman to open her golden lips to just let me know in advance.

When I went home, my husband looked at the receipts and asked me,"Did the staff inform you which Terminal to go to and where to collect the boarding passes?"

So darn me. The next day, we had to call them to ask them for the all-important information they should have briefed us at the counter.

I thought everything that could have gone wrong should end there. No. The worst is yet to come.

When we were checking in at the Changi Airport, we were informed that my sister's passport was five months to expiry, and anything short of six months won't do.

When I questioned the woman, Cadbrine, why she didn't check our passports and what we are going to do with the visa charges as well as the charges the airport was going to levy on us for the change of flight, she gave the most infuriating answer,"Eh ... you can't say this you know? I did give you very obvious hint by asking if your passports were expired."

I didn't know expiry of passports has two meanings until then.

When I questioned her further, she gave a weak argument,"Everybody knows that you need to have six months or more before you can go overseas."

When my sister went down to Nam Ho and asked her why she didn't check the passports, she exclaimed,"Wah! You WIN ALREADY LOR!"

And she insisted that she has already done her job by asking us if our passports had expired. She even challenged us to go complain to CASE (which I'm sure she'd know that it's all bark and no bite organisation).

I've never met a more impossible and unreasonable customer service person in my life.

To be fair, the Nam Ho manager stepped in and offered to pay for the charges.

I'm just miffed that my self-planned itinerary had to suffer major changes and as a result, we missed a few things we'd planned to do, go and see.

Above all, if you ever book with Nam Ho, don't go to this Cadbrine and save yourself all the frustration and exasperation. For someone who can't even handle a Free and Easy, what else can she do?

I have booked a trip to Taiwan recently for my family of 6 with Nam Ho Travel. i want to compliment Nam Ho Travel for their services. They did arange a very nice trip for my family.
The tour guide is very knowlegdeable and helpful. They manage to answer all our questions and explain all our scenery very brifely. He even spent his own time at night to brought us to night market even our itinerary is not covered.
I definately will choose Nam Ho for my seceond trip.

I like Nam Ho Travel Live chat. The latest technology. It allows me to make conversation with their staffs. Provide a nice service. Cheers!

I like Nam Ho Travel Live chat. The latest technology. It allows me to make conversation with their staffs. Provide a nice service. Cheers!

Book a trip to penang and the staff told me that the hotel was near the city centre. Turn out it was damned far adn wulu even the local don't know where it is. So waste a lot of time and money travelling to and fro from hotel. Worse still, when reached the hotel, the staff told us that the Nam Ho agency has not booked the room for us and we have to pay for the stay. Really made me angry! The worst travel agency in Singapore!

Me & my gf went to japan 2007 dec, the hotel sux ( 1-2* hotel ),food sux ( sabu sabu consists of pork meat & veg nia ), only the tour guide was fairly good nia.

We signed up our Hong Kong trip with Nam Ho at last year's NATAS fair because they are the cheapest.

Little did I know how much problems they were going to cause me. I had to go down their office thrice before they give me my confirmation slip. The first two times I was called and asked to go down but when I got there, the counter people wasn't told of anything and had to ask me to come another day.

Then the problems with my booking. I booked triple sharing room for 5D4N. I double confirmed with them. But when I got to Hong Kong, the local tour agency told us we were only booked for double sharing for 3D2N. Imagine our horror! Lucky we went during off peak period and thus the local tour agency was able to make the amendments for us. Imagine if we went during peak period where most hotels are fully booked. Would we have ended up sleeping by the streets?

Made booking with Nam Ho package tour to Taiwan on Dec 2006 for 5 persons (7D tour). When i decided to made payment for my deposit by credit card, the sale rep told me service charge of 1% wil be impose if I charge through credit card. I week before our departure, I went down to made full payment they told me service charged increase to more than 1%. I ask why, they told me their finance department had increased the service charge a few days ago. I was angry because I was not told earlier that service charge will be increase again in later date.

Nam Ho customer service is very rude, never pay respect to the client at all, in terms of explanation, answering enquieries, always provided unsatisfactory services. we will never go for Nam Ho again.

I would like to recommend NAM HO. Had book a package to Tokyo in May this year and we (hubby, me + daughter) really enjoyed our trip there!
The tour guide is very friendly and helpful, he even brought us to shop in Narita on our last day even when our itinerary is free on our own at no extra charge.