Book a trip to penang and the staff told me that the hotel was near the city centre. Turn out it was damned far adn wulu even the local don't know where it is. So waste a lot of time and money travelling to and fro from hotel. Worse still, when reached the hotel, the staff told us that the Nam Ho agency has not booked the room for us and we have to pay for the stay. Really made me angry! The worst travel agency in Singapore!

Me & my gf went to japan 2007 dec, the hotel sux ( 1-2* hotel ),food sux ( sabu sabu consists of pork meat & veg nia ), only the tour guide was fairly good nia.

We signed up our Hong Kong trip with Nam Ho at last year's NATAS fair because they are the cheapest.

Little did I know how much problems they were going to cause me. I had to go down their office thrice before they give me my confirmation slip. The first two times I was called and asked to go down but when I got there, the counter people wasn't told of anything and had to ask me to come another day.

Then the problems with my booking. I booked triple sharing room for 5D4N. I double confirmed with them. But when I got to Hong Kong, the local tour agency told us we were only booked for double sharing for 3D2N. Imagine our horror! Lucky we went during off peak period and thus the local tour agency was able to make the amendments for us. Imagine if we went during peak period where most hotels are fully booked. Would we have ended up sleeping by the streets?

Made booking with Nam Ho package tour to Taiwan on Dec 2006 for 5 persons (7D tour). When i decided to made payment for my deposit by credit card, the sale rep told me service charge of 1% wil be impose if I charge through credit card. I week before our departure, I went down to made full payment they told me service charged increase to more than 1%. I ask why, they told me their finance department had increased the service charge a few days ago. I was angry because I was not told earlier that service charge will be increase again in later date.

Nam Ho customer service is very rude, never pay respect to the client at all, in terms of explanation, answering enquieries, always provided unsatisfactory services. we will never go for Nam Ho again.

I would like to recommend NAM HO. Had book a package to Tokyo in May this year and we (hubby, me + daughter) really enjoyed our trip there!
The tour guide is very friendly and helpful, he even brought us to shop in Narita on our last day even when our itinerary is free on our own at no extra charge.