when i booked their tohoku trip, they told me there were already 3 pax in e tour, wif my family of 4. we juz need 3 more pax to ensure a guaranteed departure. recently, i called and they told me there were oni 4 pax who have booked. apparently, the first 3 pax had withdrawn or were "these 3 pax" cooked by counter staff so that customers r more keen to sign up. this remains a mystery. i shall wait 4 another 3 wks b4 i see wad HT will do

We just came back from a 8 days \"All-in\" Korea Tour with Hong Thai travel.The whole family enjoyed the trip tremenously. The Korean tour guide, Michael is very experienced,knowledgeable,humourous and caring. Thoughout the trip (on the coach and at the attractions), he would tell us interesting things about Korea and lots of jokes. We were especially touched when he and Mathew, the tour leader from Singapore showed concern for my girl when she was down with a cold on the first day of the trip.They got the restaurant to cook a bowl of hot noodles especially for her.For the next two days, Michael would often asked my girl whether she felt better.A big thank you to Michael, Mathew,Jackson (photographer) and the drivers who have made our trip so enjoyable, fun and memorable.

i have a very very bad experienced with hong thai, before i paid them deposit i had confirm with the staff that will full refund be granted if the tour cancel because of insufficient head counts (when i took up the offer there are only 4 headcounts-we are the early bird) they are very sure that i can get back full refund. so i paid. Past few days i ve received a call from hong thai staff informing that we have to change to another package(7 days 5 night) due to insufficient headcounts (staff insist that it is not because of insufficient headcount, it is because of airlines take back their seating so we have to change our package, giving me alot of excuses) it is extremely rediculous as the package we opt for consist of 6 nights (7 days 6 nights) that is the special attracted me took up theif offer initially. so we asking for a full refund then (guess what they said? im so sorry, there is a clause that hotel and tour are subject to confirmation) i said it is not the matter as the days changed from 6 nights to 5 nights, they said there isnt any different as we are still going to jpn) then the staff saying that there will be a surcharge of $100 per pax if we cxl the trip. keep saying that the terms and condition stated clearly that hotel and tour are subject to confirmation. and we forced to pay $200 surcharge for nothing. (just imagine if customer request to cxl the trip due to this "so call" unforseen circumstances) hong thai will earn tonnes of money for doing nothing. i trust them, and yet i received this kind of unfair treatment. good luck to you!! we had decided to boycott them for now on.

hong thai staff is indeed unfriendly & rude. i wanna use $100 ($50 x 2pcs)given by a relative for a gp of 10 pax to 8D hokkidao+tokyo trip in nov. i had seen picts & heard hw fanstinating the trip was from my relative therefore decide to go w my family. However i was not allow to use the voucher cos 4 other customer had used before me. but it wasnt stated in term & condition. one of management staff walk over and told me. " hw could hongthai earn if all 30 ppl in gp used voucher" i was so pissed off and walk away. they should honour the voucher w sincerity if they wan customer to return. hw could they turn away 26k customer because of $100 voucher. we had decided to boycott them for now on.

Hong Thai agency customer service staff is so unfriendly. I reach hong thai agency at chinatown 10 mins before closing time yesterday. One of the guys told us is closing time but when i looked at the watch. it's shows 7:50 pm and he said i'm sorry i have to ans phone calls, pls go to onther counter. what kinda of attitude is that.. bad service but after that a lady took over.. kudos to you.. i'm happy .. but guys aren't u all selfish

Hong Thai has to think of upgrading their phone line its so difficult to get thru the phone while we r so urgent to reply them bad is so bad and sometime we just lost the seat because of the phone line tat cant get thru bad

so far they have done a good job. making sure every travel needs are explained in a professional way

Hong Thai provide excellent service & the staffs are all so friendly especially corporate counter!!

I had a bad experience 7 days tour to jiuzhaigou on march with hongtai travel with 40 pple they give a tour guide fr. spore with no experience at all.Her job only count pple boarded and alight airplane and coach.happen when my hubby had a bad cough on the five days.we wanted to buy some medicine fr. nearby clinic they say no time must wait at night, when we reached the hotel,ask again, they say clinic very far .the tour guide threaten us if we go out to the clinic ,taxi wont bring us back.She say just Take any medicine u have but they know my hubby have heart attack record yet they dont care,until the next nite then they bring him to the hospital end up my hubby had to stay in the hospital for 1 nite because of his heart problem.we went there to enjoy not staying in the hospital,if they let us see the doctor early my hubby cough wont be so worse ,i feel very sad travel with hongthai.The leader only care that whether we buy thing from the shop they bring which they can get commission but i dont mind.They have two leaders one of them should bring my hubby to the nearby clinic instead of waste 1 or 2 hours waiting in the souvenir shop.In the coach.I dont except hongthai manager reply me that the tour guide lack of experience.She dont know what is heart attack.very bad experience travel with hongthai

I had a bad experience with their vietnam tours. They promised to have a singapore tour leader for our group of 21 pple but when we reached vietnam, we were only bought about by a local tour guide, who cheated us and only wanted to earn money from us.

kudos to their 7days taiwan trip

Good luck to those who had a great time with Hong Thai... We have not been luckly and our experience with them had been painful... Word of advise, get proper documentation and proof to save guard yourself. I can only take the blame for my own aging parents to suffer the mistake Hong Thai commited and denied...

Haapi customer
Before i joined hong thai for my Hkg trip, i was skeptical about their promise for a full refund if they are unble to give me the hotel of my choice. True enough, they kept their promise! I trust hong thai!

i joined hong tai to China, had a good time with their services

i joined hong tai to central japan, had a good time with their services, good food..though it cost abit more

I joined before their 7days Taiwan trip, very good & worth ...

hong thai have a lot of wonderful china package.

hong thai always offer new package to japan.. and the tour guide is vy professional.. vy enjoy :)

happy in joining hong thai tour to hokkaido (7days, during lavender season).. keep it up!!

great service from free and easy department and hong thai has lot of friendly and kind stuff.. thanks for all the services..