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Five Stars Tours
5001 Beach Rd #03-32
62947011

  -272 votes | 222 reviews |  View travel packages from Five Stars Tours

Users review of this Travel agent

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June wrote on 10 September 2012
Few years back, I booked a free & easy trip to Teipei, Taiwan with their Boon Lay branch. They offered Eva Air last 4 sit due to December school holiday peak period so others carrier is full. I immediately went down to make the cash payment althogh their price is high & they charge peak period surcharge. The next day, the manager called & informed that the counter staff quote wrongly & short charge of S$100 each x 4 person & demand to go down immediately otherwise cancel my ticket. When we complaint, the manger claim that the counter staff is a student or temp staff so they will make mistake. As most of the airline already no sit during the period & we've already took leave & plan for everything, we have no choice but force to accept it. Their taiwanese lady tour guide who pick us at airport & provide day tour the next day is really terrible & horrible. Poor attitude, not professional, poor service, like to make fun with their stupid "jokes" of their customer.
When visiting place of interest, it is always super short & fast as they like don't bother you know or not. Other times, they make you visit those jade shop (Tianlu), selling tea leave shop & gift shop. Those shop really hard sell and if you don't buy anything from them, the tour guide will keep do the talking non stop, reminding you & waiting till you buy something. The price is always very high as compare to other shop outside. Five Star recommended a 4 star hotel which they said is at Ximengting central. We come to realise it is about 30 min walk to Ximenting central shopping area. Imagine how cold & heavy (due to thick cloth) to walk in winter time especially we have young & old family member travelling together. Worst still, that hotel is so.......old, dirty, carpet smelly, dark, haunted. The breakfast really limited choice & mainly serve local porridge & mantou (plain bun). After 2 night staying there, we quickly check out although we've paid for it.
Following years, I booked similar package with Nam Ho, so far after travelling so many times with other agency, we have no problems except Five Star.
This agency is really sucks! Mannerless people around and the Manager is a LIAR!
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faridah wrote on 18 June 2012
I am touring couple,we likes to travels with differents tour agencies this is my first experience travel with FIVE STAR TRAVEL AGENCY and come out to be a very very bad , terrible experience.
Booking time there is no problem at all on that particular day they issued me a paper with all the personal details with hotel infor that is a normal procedure for all others agencies will do.My packages is 2 night 3 days at Berjaya Time Square Kuala Lumpur.On the 15 june 2012 morning at 7am we reached at Golden Mile Complex and i go straight to the counter to get our boarding tickets as well as a hotel and departure brochure at the Five Star staff.And due to June school holiday the counters are crowded and the lady staff serve me with a high tone voice asked me to come again at 7.30am..I understand maybe she was busy but by right how ever busy they are they should entertained the customer in best manner cos this is partly their job,we are their customer.
We paying for the services it not free, Five Star management should upgrade their staff for customer courses to be more professional if they want their bussiness to be effective.
The problem happened to us yesterday on 17 june 2012 that my whole families will never forget and for sure we will never never take Five Star Tour Agency again..Five Star are list as our blacklisted,worst agency in my families and friends.
We check-out from Berjaya Time Square Hotel Kuala Lumpur and check-in at Berjaya Tower at east wing ground floor near 7-11 at 2.30pm to get a bus.
What been written at the departure brochure given to me .Before 2.30pm we standby at the mention place and we saw alot of five star buses so my son go and asked every each the bus drivers but none of them said our name with them they asked to wait for other bus.We waited for 1hrs until we realized that there is not even 1 five star bus seen in that area anymore.Beside my family 8 persons together with a few other families same situation likes me they also trying to call singapore five star agency to know the status.
Try to imagine the weather over there was hot and haze.I got 2 small kids along with me u think is it healthy or not?? I need a happy and enjoyable holiday with my families not a nightmare sickly holidays
About 4pm 1 guy came wearing five star t-shirt and telling us the bus was waiting for us before 2pm at the otherside of the hotels,what a funny stories they make it up - so stupid, we are all not small kid most of us have been waiting at that area before 2.30pm no one approaching us telling anything we also pasted five star sticker for recognition. As a singaporean we really alert with a timing given we also frighten to miss the bus..he told us to take another bus but not five star bus when i asked him he says the bus still a super vip bus only the name is different.My question is..if something happened to us yesterday? Are we cover by insurance in that replaced bus? as what we all know we buy the tickets at five star the seat are covered with insurance but not other buses.They can easily twist a words if anything happened.So be careful to others singaporean citizen once booking your holidays with Five Star Tour Agency think triple times.
And for all infor we also have to transfer bus at the gelang patah restplace at the 2nd link.
After transferring the next bus..the driver turn back driving all the way to woodland causeway check point and we reached at woodland check point at 12 midnite.The journey kl to singapore suppose to be 5hrs what is base on my experience with other agency even it school holidays.First time in my life turn up to be 8hrs..I really pity to my grand kids they both are so small and they had miss their dinner that night with a tiring mood sitting in the bus..And for all singaporean citizen and others make a research first before u book your holiday with Five Star Agency so that u will not regretted .We spent alot of money to get wonderful holidays but not a lousy services.I learnt my lesson and will never take Five Star again.

five star tours suck lyk $%@!% wrote on 17 June 2012
One word:SUCKS
AAA wrote on 16 June 2012
Excellent experience with Five Stars; Tour guide and photographer were so friendly, approachable, and extremely helpful. We were even reluctant to separate at the airport with the guide and photographer, because within these short days, we had formed a bond so close.

Tour bus was never late, and we had adequate time at each destination. The tour guide never urged us for optional segments or get us to shop more at commissioned shops. In fact, she recommended the cheaper stores to us and was very engaging and thoughtful, chatting with us a lot about Korea's history, landmarks etc, and managed to settle a last-minute malfunction at one of the destinations to satisfy everyone. There was no hassle at all; The guides always made sure we had enough soup/noodles/meat/kimchi and kept adding them for us at the expense of their own limited meal time. Even the lifts were held and buttons were pressed for us! The destinations were also fun and very engaging; Everyone had fun with the tour guide/photographer and they made it a splendid trip for us all to bond.

In all, I will like to express my gratitude to Five Stars and the tour guide and photographer for the wonderful tour. Please do not get turned off by the negative reviews, instead, have an experience yourself. I hope others enjoy it as much as I did -- I can assure it was the best one week of my life, with the other tour members raving about it at the end of the regretful departure as well. This has certainly brightened up my holiday!


twinkle wrote on 12 June 2012
I just came back from 8 days tour to beijing, tianjin and chengde with them. I highly dont recommend. Food was terrible! Imagine even old folks in the tour group even have to go petrol station and buy luncheon meat and black bean fish canned food to bring to the restaurant to see.

tour guide was so unprofessional on many things. From asking us to pretend to be another nationality to get free admission to 1 of the sightseeing place, not getting train tix for the kids and obviously children didnt get the seats, bringing us to additional "black" shops. In the end, we went to abt 9 commissioned shops instead of 6. For some of these shops, if u din buy, u will see black face and the tour guide will delay the time to leave these shops until her target commission is reached. A lot of time spent on these shops and little time in the proper sightseeing place. The tour guide brought us to Great Wall entrance with the steepest steps, nothing but steep narrow steps! Nobody can climb more than one level. My last trip to China on my own with using another entrance and we walked and climbed for 5 hours, unlike this agency which used the lousy entrance.

hotel in beijing was good, but too far from the city area.

there wouldnt be a 2nd time to book with this agency again.
Joyce wrote on 12 June 2012
I had a SUPER BAD experience with their company..
When we arrived at cameron highland the first day, they arranged for a mini van to come and fetched us to our hotel. Some of the seats were spoilt and the driver was driving so recklessly and at such a fast speed even during the curves! My friends daughter felt nauseous after that!
This isn't all. The next day another mini van was supposed to come and fetch us to the meeting area where the coach bus is supposed to bring us to genting highland. The van was supposed to come at 9:30 but it didnt come! Our coach bus was supposed to leave at 10am sharp so of course we were so worried! The mini van only came at 9:45 and luckily the coach was waiting for us. We thought that we were going to leave soon but we were still waiting for people from other hotels to come! We left an hour late and it was such a waste of time because my children wanted to go into genting theme park to play. Their bus service is really horrible and i'm never ever joining their tour again.
talk wrote on 28 May 2012
bad service at tampines outlet..i swear never to walk into any of their outlets anymore.

I want to enquire on the msia packages and the tour consultant just ask me to refer to the flyers..

I can imagine what kind of horrid after sales service that they will provide if you ever book your tour packages with them. Avoid if possible.
Esther wrote on 8 May 2012
North-East wrote on 08May 2012. Back from 7 days tour to Taiwan (22-28 April 2012) I like to say "A Big Thank you and send appreciation to our Taiwan guide Sister Ah Choo. During our tour to various places, she has been very caring to the elderly and those who needed help. It has made our trip a memorable one and to have a caring guide like her(angle from heaven)It would be nice to have the shopping trips time extended, we find it quite rushing and have to grad the things we wanted. Overall it's a wonder time to know our group of friends.
Esther wrote on 8 May 2012
North-East wrote on 08May 2012. Back from 7 days tour to Taiwan (22-28 April 2012) I like to say "A Big Thank you and send appreciation to our Taiwan guide Sister Ah Choo. During our tour to various places, she has been very caring to the elderly and those who needed help. It has made our trip a memorable one and to have a caring guide like her(angle from heaven)It would be nice to have the shopping trips time extended, we find it quite rushing and have to grad the things we wanted. Overall it's a wonder time to know our group of friends.
Esther Tan wrote on 8 May 2012
North-East wrote on 08May 2012. Back from 7 days tour to Taiwan (22-28 April 2012) I like to say "A Big Thank you and send appreciation to our Taiwan guide Sister Ah Choo. During our tour to various places, she has been very caring to the elderly and those who needed help. It has made our trip a memorable one and to have a caring guide like her(angle from heaven)It would be nice to have the shopping trips time extended, we find it quite rushing and have to grad the things we wanted. Overall it's a wonder time to know our group of friends.
James Tan wrote on 25 April 2012
I booked with Five Stars to Europe. Tour cancelled, not enough people. I asked for other dates, non of them is confirmed! What a BIG company? Ha ha...
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Jimmy Ng wrote on 5 March 2012
Hopeless tour agent, bad service
YSH wrote on 4 January 2012
I am a Five Stars regular customer for more than 10years. In these years, Esther Loo is always so polite n friendly service staff who i always trusted and so i like to book tour with your agency. Well done and twos hands clapping for Ms Esther. Last Dec 2011, I've booked a 6N North Vietnam tour from 20/12 to 25/12, and during the 1st 4 days trip, i was having a stomach upset and yet i was happy because i was well taken care of by Ms Chinni Tan S'pore tour leader and Mr. Colin from Vietnam tour guide as they have put in a lot of efforts by kept monitoring my stomach conditions. And at the same times, Ms Chinni and Mr Colin made a wonderful holiday for me, my son and i think everyone enjoyed their services. I like to give compliments to your Staffs Ms Esther, Ms Chinni Tan and Mr Colin for their hard works.
Yong Tian Poh wrote on 31 December 2011
I just came back from my Taiwan trip with 5 stars. They provide decent accommodation during our 8 days stay. And the 8 days schedule are just right, smooth and without delay but we have bad experinece with the taiwan tour guide.

Without fail, everyday, she will make my wife as a laughing stock in front of the tour group members.

Even worst, at the end of the day, when we were in the airport ready to return back to Singapore, she stabbed a knfe deep into my heart by insulting my wife in front of the tour group again. She say, \\\"Even a 3 years old girl is capable of sell off my wife to others wihtout letting my wife know.\\\"

So sad, I\\\'m paying 6k for the taiwan trip, hoping to relax my body and mind. But in return, i get more stress and angers.

Thank you five stars!
John wrote on 28 December 2011
May I know how to make unsatisfied feedback to higher management of (Five Star Tour), what\\\\\\\'s the email where i can complain and claim?
Thanks Alot.

Unsatisfied customers wrote on 29 November 2011
We booked a trip to Korea recently and were very unhappy with their services, food and hotel stays. We were told that we will be staying in 5 stars hotel (as it is 5 stars tour) and were extremely disappointed with the "5 stars" hotels. There were cracks on the walls, the foot of the bed was broken and the room was badly lit and dark.

Do advise us if Koreans only eat pork?!? (No offense) We had 95% of porks for meals during the tour!!

We were forced to buy expensive stuffs in rooms and when we reject to buy, we were given black faces, both from the local tour guide and the staffs. They were persistent.

We were very much looking forward to the beautiful Korea but to our disappointments, the trip was WORST than we thought. I have checked with my friends and they mentioned they had no such issues when they joined other agencies and their feedbacks were great about their stays, food and tour guides. Was it our luck? We don't know.. WE just hope that 5 stars's management will look into every feedback SERIOUSLY!
Angel wrote on 22 November 2011
Recently booked package with Five Stars to go Brisbane. The tour has not even started, the problem began. I told the agent that I want to extend for 1 night so that I can go to Seaworld which is not included. He advised on the rate for extension of the hotel, the entrance tickets to seaworld, transfer and we agreed. It was to our shock during the briefing recently that there was no extension made, no change of flight. Only the tickets for the seaworld. On questioning, they insist that we did not request to include the extension. How can I accept it? Where to sleep if no extension requested? They insisted to remove some original schedule and squeeze in the seaworld with no compensation, just lunch voucher. To me, I had paid for the extension since that is what I had requested and they totally ignored it. No other compensation whatsoever. I am very disappointed with them, sheilding the mistake the staff made with no regret. They insisted on seaworld is reflected but not the extension. How do us layman suppose to know how they write the invoice! Will never ever book with them again.
unhappy wrote on 15 November 2011
i totally agree! my family had such bad experiences too! i mean they should just send their staffs for GEMs. do they not have any OJT? definitely boycotting them for life!
JamieNg wrote on 19 October 2011
A Totally Bad experience from the START till the END! (M'sia Trip)

~ while enquiring,the unknowlegable staff doesnt seem to know the package well.All they said was,everything will be organize and decide by the other side when we reach. FINE. then when we finally booked n paid, They told us the chances of going is 50-50. If they were unable to get us the trip, we're gonna get a money refund thru cheque.what's this?

~ Setting off that day,while collecting tickets,i realised the departure date is being processed wrongly.
But,the rude staff with a loud n arrogant tone insisted that they are correct.Worst of all,they even tell u: " it is your booking mistakes,its has nothing to do with us and you had to think of a way to COME BACK YOURSELF!" immediately, i pulled out my receipt to verified. it is only when they double check the computer and realise that they are in the wrong. So i questioned "whose in a wrong? e rude staff kept quiet awhile and said its the ticketing problem"..

~ Finally,we reached our destination but SUPER LATE!we miss our lunch by the hotel.(FiveStar Poor Plannng) so we went straight to check in. To our disappointmet,the rooms are different from what fivestar mention to us.

~On our return trip, an even WORST INCIDENT HAPPENED! while waiting for our bus,we saw a five star bus leaving(close to our timing). Afraid that it might be ours, i ran over to stop them. The driver stopped and told us that the bus is already full and they're leaving. Then i show him my bus receipt.

GUESS WHAT?... 3/4 of the people in that soon-to-leave bus had boarded the wrong bus! Then we had to wait again for them to double confirm each passenger and unload their baggage. Imagine if we had not stopped the bus, not only we are going to miss our trip back but 3/4 of the rest are going to the wrong destination!

(think again before booking your trip with five star!totally unprofessional)
JamieNg wrote on 19 October 2011
A Totally Bad experience from the START till the END! (M'sia Trip)

~ while enquiring,the unknowlegable staff doesnt seem to know the package well.All they said was,everything will be organize and decide by the other side when we reach. FINE. then when we finally booked n paid, They told us the chances of going is 50-50. If they were unable to get us the trip, we're gonna get a money refund thru cheque.what's this?

~ Setting off that day,while collecting tickets,i realised the departure date is being processed wrongly.
But,the rude staff with a loud n arrogant tone insisted that they are correct.Worst of all,they even tell u: " it is your booking mistakes,its has nothing to do with us and you had to think of a way to COME BACK YOURSELF!" immediately, i pulled out my receipt to verified. it is only when they double check the computer and realise that they are in the wrong. So i questioned "whose in a wrong? e rude staff kept quiet awhile and said its the ticketing problem"..

~ Finally,we reached our destination but SUPER LATE!we miss our lunch by the hotel.(FiveStar Poor Plannng) so we went straight to check in. To our disappointmet,the rooms are different from what fivestar mention to us.

~On our return trip, an even WORST INCIDENT HAPPENED! while waiting for our bus,we saw a five star bus leaving(close to our timing). Afraid that it might be ours, i ran over to stop them. The driver stopped and told us that the bus is already full and they're leaving. Then i show him my bus receipt.

GUESS WHAT?... 3/4 of the people in that soon-to-leave bus had boarded the wrong bus! Then we had to wait again for them to double confirm each passenger and unload their baggage. Imagine if we had not stopped the bus, not only we are going to miss our trip back but 3/4 of the rest are going to the wrong destination!

(think again before booking your trip with five star!totally unprofessional)
tan wrote on 14 October 2011
Wonder if the boss of Five stars saw this threat? He should do something with the staffs, educate and sent them to courses. They are just simply RUDE, No Manners towwards customers irregardless phone or walk-in customers. I will never ever book with Five Stars anymore.
ah hoe wrote on 13 October 2011
MS ... who is your tour manager when u travel to Eastern Europe with Five Stars ?
MS wrote on 13 September 2011
I believe good service is defined differently by different people and no one is perfect, so u cant expect a tour guide to be 100% perfect as well.

Being a returning customer of five stars, i wouldnt say five star is one of the best travel agency in singapore. I read comments pay peanuts get monkey. However, do note that u may not neccessary get the best stuff and service if u pay a premium for a tour package. I have experienced that myself. I believe if the tour guide takes care of every one in the tour group often looking out for them, ability to act according to circumstances.. that\'s a gd tour guide. And i personally experienced that myself with my tour guide when i travelled with five stars to eastern europe last year. which is why i\'m returning to five star again for another trip this year


Annloy wrote on 26 August 2011
I had been on tours with many agencies. I was with Five Star to Beijing in 2010. The tour was fun and the guide was honest n responsible. Even within the same agency, I can have both good and bad experiences. I guess it was only the unlucky minority who met inexperience staff. To be fair, i\'d paid for a luxurious trip with another agency n the trip was only so so... I guess different people have different expectations. We need to learn to give and take. My conclusion is... Never fully trust reviews from websites. Usually, only people who suffer a lost or were unhappy will write a review.
raymond wrote on 26 August 2011
may I know what's the email where we can complain to?
thanks alot.
Yuki wrote on 8 August 2011
Oringdoor, which branch did you booked with?
Oringdoor wrote on 30 July 2011
Bad attitude from the counter staff and asked for more information about the gold coast trip from the staff, only get replies from her that please looked at the flyer and all were stated in the flyer. What kind of this attitude or services that they provided to customer? Its seems like they don\'t willing to have a deal with you. Although the package $ were cheaper than other agency but with that service that we received. I don\'t think i would want to sign up a trip with them.
Pissed wrote on 13 July 2011
Booked a tour package but when i went to the airport. The airline told me that this Travel Agency did not book my flight. On top of that, i found out that my Hotel was not booked too. 3 different staffs told me 3 different stories and issit is not the company problem. They claimed that it is the booking agent problem. Now they make the staff(who earn $1300 only) to compensate me and told me it is not necessary to bring up to higher management. Til date(already 2 mths) the issue is still not solve.
Customer of Five Stars wrote on 11 July 2011
I have travelled with them for a 5D4N trip to Perth. Wasn't too impressed with their customer service. Booking of the travel dates was a really big problem, as they had very limited departure dates compared with other travel agents. It was also extremely difficult to contact them by phone. The tour was OK but I would not recommend them for Australian tour packages because of the very limited choice of dates. Overall, not very impressed with this travel agent.
Hot Curry wrote on 24 June 2011
Laakh. I do face the same problem too and it is stated clearly that have to travel by August 2011. I do made a big fuss on it, shout here and there.
What to do? Who to blame? Very.... la.
Well, later, I blame no body. This is because I look carefully again on the voucher. The voucher is expired. Booking have to make by 31 May 2011. It is already my bussiness, blame myself. Now, is your voucher expire? Lucky they refunded some money to me.

Laakh wrote on 16 June 2011
i am totally shocked at Five Star Tour attitude in this age and time. They had sold packages for Hong Kong for $598/ through deal.com,and received my payment on 31stMarch for travel starting on 26 June till 25 August,though i had called them to book my dates for my travel in July,they did not return my calls as the person who picked my call said they will do,now they dont want to have anything to do with my trip when i have to go to HK for work trip and got a friend too, to buy the vouchers for a short holidays with our girls... i am left stranded and deal.com feels i should leave this matter as they do business with Five Star Tours always. my question is they took my money of $1200/ on 31st March and today leave me stranded to re book my flights and accomodation at a premium price as we know this is peak period for HK... what sort of service and what sort of organsiation is this that says, i left my phone messages with the wrong department? i called the number stated on the voucher and did as they told me too, they dont answer phones on their hotline and then punich customers who have passed them cash in advance... this is unethical and unjust.
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nab wrote on 29 May 2011
its not the agency, it the staff, get to know him or her, name card, hp, email, in his or her absence, find out the next one incharge; good communication and personal skills are important in fostering a committed travel arrangement, similar culture helps. Try Vincent Teo, snr exec at ext 765, 5*
wil wrote on 23 May 2011
Avoid FIVE STAR expecially their travel package. i also had a bad experience with five star, we were told that the bus will pick us up at JB custom. in the end, the bus did not come and noone from fivestar call us that there is a change of bus. it was day time. And the bus half way broke down and was asked to board a unknown bus which were passed by. and the bus did not send us to destination. complain to them, they don't entertain, what a "five star" service !!!
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yn2004 wrote on 28 March 2011
Five Stars Travel used to be ok but recently the counter staffs' attitute had became bad.

Called 3 times to follow up on feedback about tour experience but calls were hung up after telling them about purpose of call. Has been about 2 months that feedback given and still no reply till todate.

Any one has same experience with Five Stars?
Not happy with so.... wrote on 26 March 2011
Dear All
When we talk about others, ask I do have problem? I have joined many group tours. Some companies you mentioned I do face problem from them. It is always other in wrong, are we prefect, are we "Cat", are we having a "chicken heart" ....etc? Open your mind, your heart....etc Sometime, things are not within control, bear in mind we do make mistake. We have to learn to forgive other, do not press too hard. You get to get back what you have done.
Jen wrote on 10 March 2011
Hi Rena,
can consider joining me and my fren for 8D Korea tour by ASA Holidays on eighteen july 2011.. i really hope tt the minimum no. of people can be formed for this trip, to confirm the departure..*cross fingers*
Rena wrote on 9 March 2011
omg... i planning to join the korea package 2011. after seeing so must negative feedback.. i think my friends and me will not consider joining anymore.. omg.. thanks for the feedbk guys..
Bobi wrote on 27 January 2011
Dear Happy,
you are wrong.. i guess someone think $32 is a big token not the small token lei.can eat for 01 month lei
Money Concern wrote on 27 January 2011
KoKo, I think you better stay at home.
Stay at home don\'t have to pay any cent.
HAPPY wrote on 26 January 2011
know the service is soooooooooooo lousy is because complain of the (SMAIL TOKEN)as you say SMAIL TOKEN just only TOTAL $32 for 2ppl *7 days tour to taipei.* 23 DEC 2010 closs to x'mas day in maket as i know alot of travel agency no more seat to sell, IF DONT NEED TOUR LEADER TO FOLLOW because that company business (NO GOOD )as i know if a group less than 20ADULT ppl NO LEADER will FOLLOW). U shout look for those smail.... smail group or free and easy NO LEADER NO SERVICE NO TIPPING. What kind of service u look for. ABC shopping ABC bring along elderly/baby. He or She must follow tooooo help carry & take care of the them-this is so call quality service lah...... PPL working for salary$$$ TOUR LEADER ALSO WORK FOR TIPPING$$$.
I agree SOME LEADER they follow tour like a customer enjoy the holiday. BUT some leader they readly take care of US.
koko wrote on 21 January 2011
I have yet to receive the reply email that I wrote in regards of my fdbk attn to kenny and the enquire dept,PLeeeeeeeeeeeeease let me have my email reply.
koko wrote on 21 January 2011
I have yet to receive the reply email that I wrote in regards of my fdbk attn to kenny and the enquire dept,PLeeeeeeeeeeeeease let me have my email reply.
Juria wrote on 20 January 2011
I plan to join 5 stars 8 days eijing tour 2011 but after reading all the negative feedbacks i think it is better for me to join other tour agent.

koko wrote on 18 January 2011
7 days tour to taipei. WHY MY SISTER group WENT ON 23 DEC 2010, DONT NEED TOUR LEADER TO FOLLOW. whereelse I went on 8 Nov. 2010 need tour leader?IF TL GO FOR TOUR SHE NEED TO PAY FOR HER EXPENSE. WHY MUST WE PAY THE TOKEN OF $2 X 8DAYS FOR 2 PERSON = $32. If I know the service is soooooooooooo lousy if shld hv stop my sister to booked other agency instd of 5*. name the company 5* BUT did not provide the kind of service quality to customer. better change name.
koko wrote on 18 January 2011
dear all

I think they shortage of manpower no PR staff and must send for quality service course to improve their servicce,or change new blood to serve the consumer better.
emile wrote on 14 January 2011
We plan to join 5 stars KOREA PACKAGE for APRIL 2011 but after reading all the negative feedbacks i think it is better i change my holiday plan to other tour company.

darrios jr wrote on 14 January 2011
Dear Sir,
I decided to write this complaint letter as I have experienced the worst service level from a tour agency after my many years of travel. Call up 65335555 to check Taiwan tour that offer in newspaper toady. Price estimate is higher +400 then show in newspaper, when i keep asking why the price different, Five Stars staff told and keep repeating that price was last time ago. Huh? But i told him that the pacakge is TODAY newspaper, he ignore me and hand up th call after i was asking her name. Bad service from Five Stars staff. This is first and last time i will not forget.
chilli wrote on 13 January 2011
Five Stars??? Whenever I hear/see of this agency, it als remind me of my nightmare langkawi trip. The counter staffs are friendly at 1st time when u go there to book the package, but after u gav all $, then...ignorance starts.
The worst thing is...although we confirmed with the staff for the transportation from Langkawi Airport to our hotel, there is no one to pick us up at the time we arrive. Ofcuz, we r neither early or late. It's just ontime.

Luckily, one staff from langkawi airport borrowed his handph and helped us to call the agent from Langkawi side.

The reason we find out is..staff from Five Stars Travel (SG side) never inform to Langkawi side agent about us.
WTF!!!

But to be fair, the Langkawi agent is really friendly and smart. He really is the good agent who knows how to facilitate the travellers.
But if i plan for travel next time, I'm 100% sure that I won't choose Five Stars again.
Steven wrote on 4 January 2011
f%#@&k today very angry.... The Five Stars Tours is so.... F@#$%K. Just come back from Boon Lay. Just now go to ask for the 4/2/2011 ticket to Malacca they say haven sold. Call me call 6533555 to ask when will start sold the ticket. Then I make the call a girl answer she told m...e u can go to buy lio. ok then i go back the shop. The sales tell me haven then i call back the number a girl answer she say network problem. then i say why just now i call u there call me can go to buy. then she just hang up my call. i try to call back a guy answer he tell me sold out....

until home i check from on9 can make booking i call back to confirm it they still say full all sold out..... then i tell them WHY?????? i can on9 BOOK!!!! Then they say help me check..... The answer they give me is just SOLD u now can go the shop to BUY!!!!


Paul wrote on 20 December 2010
Finally got a reply from 5 stars. They promised to get back to me asap. Hope they make good their words.
Paul wrote on 18 December 2010
My letter of complaint to 5 stars. So far no reply yet....
Dear Sir/Madam,
I decided to write this complaint letter as I have experienced the worst service level from a tour agency after my many years of travel. Five Stars have always prided themselves on their high service level and I really hope this is a one-off incident. My family and I have booked a trip to Kuala Lumpur from 3 Dec 2010 to 6 Dec 2010. The coach trip to Kuala Lumpur was good as the driver was very polite and even took the time to explain to us the various hot spot when we were at Kuala Lumpur. But the trip back on 6 Dec 2010 was a nightmarish one. I would always remember the coach number as PC 1999.

It was raining heavily on that day and we were waiting at the hotel lobby (Berjaya Times Square) for the coach to arrive. We were supposed to be picked up at 3 pm. Understanding that Kuala Lumpur have always traffic jam issue, we waited patiently despite the coach not coming on time. At around 320 pm, the five star representative (I would refer him as "R" from now ) finally came to pick us up at the hotel lobby. My wife made a kind request that if she could visit the toilet before boarding the bus. "R" immediately gave us an angry look citing that "we should be ready before the coach came and the coach was not meant to wait for us". Along the way to the coach, my wife saw a toilet and requested to use it. He shouted at her loudly not to use the toilet. Angrily, he pointed to her to use another toilet at another direction. When we were done, "R" pointed to us that the coach was at at the other side of the road. It was raining heavily at that time and we have a few luggage with us. To made thing worst, I have to carry my 3 years old daughter as we need to cross a road to the coach. "R" made no attempt to help us. He was first to dash across the road and waited for us impatiently to reach the coach. We have no umbrella. My wife, daughter and myself were thoroughly drenched when we made it to the coach. All "R" gave us was a look with a sneer. Along the way, "R" appeared at the top level of the coach. He was kicking a box along the passageway to clear rubbish. We could easily see he was doing it unwillingly. Upon reaching our seats, he kicked the box into my luggage bag which I have placed at the passageway. There was no warning or apology from him at all. He just kicked my luggage bag to another side of the bus. I have to pick up my luggage bag quickly to prevent him from damaging anything inside. The worst was yet to come. "R" then started to clear the seat's rubbish behind my daughter. Seeing that my daughter's seat head rest was placed behind the seat, he angrily flung the head rest forward. The head rest missed my toddler's head by inches. My wife and myself finally could not tolerate anymore and looked at him angrily. "R" just acted nothing has happened and walked away. The rest of the journey was almost unbearable as we have to restrain ourselves to start a quarrel with him. Not wanting to point the finger at the wrong person, the driver for the coach from Kuala Lumpur to Singapore was actually good. In comparison to "R" bad attitude, he was quite polite.

My wife was from Hong Kong and this was her first trip with Five Stars. The bad experience will make us re-consider for any future booking with your agency. I sincerely hope that serious action would be taken against "R". Other people would not be as tolerable as us if he continues his bad attitude towards customers. These can easily lead to quarrel or even fight. It will then seriously tarnish the Company's good reputation.
Jimmy Khoo wrote on 15 December 2010
Me and my family just came back on Sunday, 12.12.10 from a short trip to Genting Highlands with Five Stars Tours booked at Boon Lay Branch. Everything from arrangement for the trip etc was good except for the return journey. The bus driver of the coach AGF 8399 was very impatient and rude. When we arrived at the Malaysian side for clearance at the immigration counter, we were unfortunate as the Immigration Officer manning the counter was extremely slow. He only cleared one when other officers were clearing 3 or 4. We were delayed for about 10 minutes. We then went around looking for our coach which was parked a distance away. The driver on the wheels was blasting his horn away very angry with us for being late. Before we board the bus he was already moving off and while we were climbing the stairs to the upper deck, he swithed off the lights in the cabin. It was a delay of only 10 minutes and he made us feel as though we were hitching a free ride. If he was running out of time, why then drove us to an industrial estate for us to purchase Malaysian produces. Nobody on board had made the request and for that diversion a GOOD 45 MINUTES WAS WASTED. The passengers do made some purchases at the shop but not much as the prices were marked up by up to 40%. Singaporeans are not stupid!. At the next stop for dinner at YongPeng, I noticed that many passengers bought Malaysian products at the shop. This must had angered him for obvious reasons. I am not going to complaint to the Management after reading all the negative feedback in order not to waste my time but hope that the bosses of Five Stars after reading my writeup would at least counsel this driver. My wife and daughter were badly shaken by his action and behaviour and I would had confronted him at Boon Lay if not for them.
Customer wrote on 18 November 2010
I joined five stars' taiwan 8-days tour last year and I felt that the service was quite good. From the counter staff to the tour guide in Taiwan, they were all polite and attentive. The tour guide was very friendly and approachable and attentive to elder members of the tour.

I was very impressed with the good service of the tour guide.

So my family and I decided to join the Malaysia tour this year. We are not sure if it will be good but we hope that the trip will be an enjoyable one.
chukuchuku88 wrote on 16 November 2010
lousy services... never deliver what they say. booked a trip to taiwan for 4 of us, promised that that the hotel is 4 to 5 stars and the food will be great... but the actual experience, hotel feels like *** star, food wise, i have never experience such cheapo and tasteless food in my life. as a result, gave me a very negative impession of Taiwan on the whole. The tour guide brought us to the 101 building WRONG info say 10am shopping time instd the open at 11am. The tour guide dont use mirco speaker talk very soft dont know how to speak english. And never have customer service like take care of elder when alight the COACH. No system poor arrangemnent never follow the itinary Sounds like "ah Long" man...TOUR LEADER SUCK keep chasing for the tib. ALong the daily trip i wonder how the service and willing to pay as what the tib according stated in the letter but turn out to be very v ery very very very poooooooor pooooooor and lousdy service. the tour leader catherine quek very very the money $$$$$$$$$$$$$$$$$$ face keep chasing the $$$$$$$$$ and mention DUN 4GET TO HAND YOUR MONEY damn it, i told hER i WILL pay, you think i won't pay meh, what attitute. Then soften down his tone. NEVER NEVER BOOK 5 STAR SUAY see them again!!"

5 Stars is the worst,bad service travel agent i ever been. I cant type my words as this travel agent is damm worst that i cant even have words to describe. I believe I swear i will never ever book with them on any tour or even coach ticket, i will inform all friends and relatives abt this WORST TOUR AGENCY. i REQUEST FOR MUSIC OR VIDEO TO WATCH. SHE SAID NOT FASHION WATCHING THIS ON THE COACH ANYMORE. MIGHT WELL REMOVE THE AUDIO "PAI SWEE" ONLY KNOW HOW TO TALK ROCK AND SLEEP VERY LAZY...

hpw wrote on 31 October 2010
I plan to join 5 stars 13 days Greek Islands and Turkey Go GO Go next year 2011 but after reading all the negative feedbacks i think it is better i change my holiday plan.
Element wrote on 15 October 2010
Woa lao Honeymoon, your english sucks to the core and you dare to pick on others. Heard of typo error? You are so childish and insulting to others. Lucky my holiday dont have ppl like you around.
Susan wrote on 15 October 2010
OMG!!!You must be a uncle than lol. At least I dare to use my name unlike u. O yes, I am easily fool, fool by ppl like you who say something but dont mean it. Anyway say wat you want. My target here is five stars not you. Just for your info. I did spoke to some of the other coaches people and they also say the same thing thats why I quoted them but I did not say all mah. Why u so angry? You got share is it? There are many people here who is against 5 star and their review are worst. You so free attacking people, why dont you attack every review here? \"UNCLE\" Good luck to u for all that you have said to me cos it will happen to you someday and May God Bless you than.
In the service industries, I am sure 5 stars will consider all bad and good reviews. Thats how they will improve.
Seriously, I got no time to argue with you. 5 stars - if you are reading this, please respond. You got my eamil.

HONEYMOON wrote on 15 October 2010
i tink i shld address u as "aunty" n pls open yr eyes.... in yr review u said "Many of our 120 pax were dissapointed and we did wrote in our feedback form" can u recall or u need to look back or search for tat sentences, gods u dun even recall wat u had written... a photo copy of the vessel and u believe the price (peanuts) u paid is wat u get???? 你也太好骗了吧!!!i cant believe a pcs of paper can easy target u!!! 哈哈!of course u not asking too much, u r asking soooo much... "after finish a bowl of noodles tat is not exactly on the photo and asking for something is not too much 哈哈笑死人了!“calling all foods vendor beware of such ppl around, better cook wat is show on the photo or your customers will be asking not too much from U....TO ALL jewellery COMPANY, PLEASE BEWARE WHAT U ADVERTISE ON THE POSTER, PLEASE POST THE ACTUAL SIZE OF A DIAMOND RING OR PPL OUT THERE WILL ASK FOR THE PRICE U ADVERTISE WITH ENLARGE SIZE OF THE RING ON THE POSTER! 世纪笑话!btw expensive is spell tis way n not 'EXPANSIVE", CAN U FIND THE WORDS U SPELL WRONGLY! AND BTW i did not scold u as i talking FACTS! ppl work to earn a living n not to pleased or 陪笑.. but i had learned a lesson from u aunty, see what u suppose to get 哈哈!
Susan wrote on 14 October 2010
Excuse me Honeymoon, don\'t you think that your words are a bit strong, attacking people like us who wish to express our dissapointment with 5 stars? Maybe its you who should put on a proper glasses. On my review, I did not talk on behalf of the other 3 coaches but my own. Pls read carefully. I said I am not sure about the rest. Like I said, I am happy with the trip BUT not the information sold to us. By doing my homework, referring to the comparrison of the 2 vessels. Of couse I know Majesty would have been a more expansive vessels to travel on but as I mentioned, It was the information sold to us. GET IT!!!! They even gave us a photo copy of the vessels we are suppose to be cruising on. Do you want to c it???? Remb. your glasses lol. All I asked was to be given the right info. Am I asking too much?????Get your facts right before scolding others.
And for SGJT, I think you\'ve mistaken what Never never is trying to express. What they are referring to is (If I can understand)is what was mentioned during briefing in Singapore and not on board the curise ship.
I also understand from some of our new friends from MY Coach that they knew its Louis Calypso they will be using so thats fine. If I was told the same thing when buying the tour, thats fine too but that was not the case here. Got it??? I hope to hear from 5 Stars itself.
SGJT wrote on 14 October 2010
name: happy happy happy



my goodness, "honeymoon" already stated they r gg on that particular departure date on that particular tour and you can said u r not convinced "honeymoon" r on the same tour. i booked our tour for my family of 4 on emirates airline and louis cruise was promised. of course i do my homework like the "honeymoon" as i dun want to disappointed them. please go to the website and look into the louis cruise and there is number of them. our family had been to the alaska & royal caribbean cruise, do u knw the cost per person, just for the cruise itself without airticket cost us - USD3K ++ dollars per person. how can u compare a louise cruise vessel with alaska & royal caribbean cruise (what a embarrass to singaporean) i hope this post will not get to the foreign countries and ppl out there will think singapore got such "MOUNTAIN TORTOISE" ppl existing. let me educated u what is cruise about. every cruises even "star cruise" in singapore have their own event co-ordinator who organise activities for all the passengers on board. all programme & schedule will be send to EVERY PASSENGERS every nite to our cabin and inform us the activities on board. excursion optional tours are to occupy ppl who like to go and see more and know more about different destinations and the choice is yours. all different destination to main sightseeing require coach to reach the sightseeing AND CANNOT BY FOOT and of course u have yr choice AGAIN not to sign up if you think u just want to stay on board or u cant afford it and every port have somewhere to go around and is oso your CHOICE. i believe u NEVER EVEN been to any of the said cruises if not u will not react on this post. actually all event co-ordinator are only allow to make announment in the cruise and NOT OTHERS THAN OUTSIDE. why they allow 5stars to make announcement in mandarin they always a reason as u knw they r elderly or ppl who dun understand their english essence from the event co-ordinator. let me side track about the pre-departure briefing we had. the information was clear and loud till a group of fussy and noisy group of ladies beside us starting talking among themselves and THEY disturb the whole briefing. proper instruction was given and questions was allow to ask and if u have doubt why didnt u voice up or maybe you r one of them making so much noisy without concentrating the briefing. be FAIR TO PPL out there, if u r disturb and never received correct information please do not assume the information was not pass down. talking about the boarding of the cruise, many ppl was busy taking pictures when tour leader giving instructions, they r just like they never seen a SUCH A BIG CRUISE BEFORE IN THEIR WHOLE LIFE and u blame instructions was NOT CLEAR. I think ppl out there who dun take properly instruction, either u r non educated or u r all drop out (AH LIAN & AH BENG). the more i write i more i got to said..... another last incident on the last day in turkey hotel where instruction pass down by our tour leader that the breakfast restaurant is small and unable to accommodate so many ppl so we r all been assign to eat our breakfast on certain time but i see ppl on the others group, so KIASU came down early despite their departure is later than us to eat their breakfast, either they scare there is not enough foods to go round or they dun understand instruction.....SIGH what a SINGAPOREAN..... i must praised all the 5stars tour leaders & management who made our holidays a memorable despite all the nonsense they get from the others unconsiderate tour members. FIVE STARS U DESERVE A 5STARS.... U NVR NVR WANT TO TRAVEL WITH THEM I THINK THEY ARE SO LUCKY THEY HAD DROP U OFF......AND ME TOO




never never again wrote on 14 October 2010
Dear Honeymoon,
Not convinced that you are 1 of us travelling, or are we talking about another tour.
Went on the same tour but was really disappointed with the cruise. Paid the deposit at the end of July and was given the brochure of the Louis Majesty by the sales person. On the briefing day, the vessel was changed to another, Louis Calypso and was told it was about the same. We have planned this trip for 2 months and would 5 Stars allow us a refund if we chose not to go? Obviously not one of the 5 tour leaders have ever taken a cruise before. They have no idea what is the procedure to check in or board the vessel. 1 poor old aunty had to RUN back about 600 m to collect her boarding pass because the tour leader did not give it to her. On board the vessel, they had to rely on a wonderful Cruise Director, Anne for every information. They did not even bother to brief us on the going ons of the vessel. They just hide from all of us. Understandable, as they knew nothing. The best was that we were told that we cannot leave the vessel if we do not participate in the optional day tours which cost about Eur50 per passenger. They mentioned that we can go swimming (the pool is smaller than my bath tub) or visit the casino (which do not open till late at night). This info was TOTALLY WRONG. Everyone could disembark and go walk about in the port area. Not sure whether they don't know or wanted to make more money. Maybe now they have learned something this trip, if you dare use them.
never never again wrote on 14 October 2010
I just came back from my trip on Monday 4th Oct. 2010.( 13 Days Greek Islands & Turkey Go Go Go.) (120pax. 4 Buses )
5 Stars is the worst travel agent that I have ever encountered.
1. Poor product knowledge (The person in charge of the tour)
2. This person in charge sucks! A super lousy lady, attitude very very bad and very rude. Totally unprofessional ( She is like a tourist, like us)
3. Their services and the info promised to customers were not delivered!!! ( Luxury Cruise, Louis Majesty which was promised with DECK 11 and changed to the Calypso only DECK 7, with a bath tub as a swimming pool.
4. Cannot speak a proper English & mandarin also lousy, (on the Cruise, the Captain gave a speech and required our 4 tour leaders from 5 Stars 1 In Charge to translate to mandarin, but …..it was very very embarassing. The rest of the tourist, who were Europeans, thinks Singaporean chinese can’t speak proper english and we also can’t speak mandarin also. Haizzz……………


So disappointed …Would never ever use them again!

HONEYMOON wrote on 14 October 2010
i just came back from my honeymoon with 5stars tours - 12d greek & turkey departure on 23sep by emirates airline. we enjoyed our tour and wld like to share our joy with ppl out there. our full packages tour cost $2588 per person and was tld we r cruising wz louis cruise and OF COURSE WE DO OUR HOMEWORK AS WELL there4 we nvr have high expectation wz the cruise. "MDM" out there do u really made comparison between all louis cruise (吃米不知米价), do u knw the difference between all cruise and u dare to posted u had done yr homework b4 u book yr tour (wat a SHAME!) in FUTURE OPEN YOUR EYES WIDE WIDE B4 YOU DO YOUR HOMEWORK OR U CAN BORROW GLASSES FROM ME....IF YOU PAID PEANUT U GET MONKEY (SAID BY OUR MP - MR GOH) but we didnt get monkey after all and PLEASE DO NOT PUT WORDS in our mouth, "we were NOT disappointed" and dont put YR feeling into us as we R ALL strangers to everybody on our group, dont treat us like we r one of YOU.......i had travelled many places with many agents and i had nvr experience strong feeling like go back with FIVE STARS TOURS AGAIN, the bonding they build between all our group member was so good and steady, THUMP UP! how many agents out there can hosted a GALA DINNER SO SUCCESSFUL with 120strangers on board. TRIED THEM U will know what i mean! we enjoyed most is the GALA DINNER, most memorable till now i still talking about it wz my friends, relatives and colleagues. THEY MADE IT, FIVE STARS TOUR MADE IT HAPPEN with all the games, group performance and bonding we had for each group member. 3 CHEERS TO FIVE STARS STAFFS AND MANAGEMENT! WE REALLY ENJOYED OUR TOUR AND FIVE STARS TOURS MAKE IT HAPPEN. THANK YOU VERY MUCH!
Lim wrote on 11 October 2010
Accidenly see this review. Actually I just back from my Taiwan Trip with Five Stars. After i make the booking with Five Stars i facing similar problem as you guys before, calling no one answer, phoneline keep cutting up, keep pushing me to others... i also feel so regret to book tours with Five Stars. But after my Taiwan Trip, i have change all my mind. My tour leader Ah Ling is a young and friendly person, who is also as a counter staff. Although she not talking at all in the bus, coz the tour guide talking non-stop! But i had been understand that, not she don't want to talk, but it\'s a respect for the tour guide for not stealing his job. Cause the guide may angry bout that, it's totally a different thinking. I am 40+ old woman. A lot of young ppl will think i'm very "loso" but not for this young girl. She will sitting beside and listen what ever you say and give some opinion or told u some thinking of teenagers. On the third night, at my room i'm accidently fall down and hurt my knee. I didn't tell my tour leader even taiwan guide. But the next day morning my leader notice about my injured & giving concern and asking for send me to having check up. I been to ASA, CTC or Chan Brothers, but this is the first times, i feel like travel with family. There is always have someone watching u, caring bout u and giving help without ur asking. She even approching us & others in the same coach to walk together in night market, bring us having nice food. Even between them, we are the elders, she also willing to bring us around. I feed back my problem when facing in the Five Stars office, she giving us explaination. Now i know, we as customer, is our right to having good service and want a perfect answer from counter staff. But we also have to understand why are we facing the problem make us feel negative. I do impress of Ah Ling who with positive thinking and happy smile. Overall, congratulation FIVE STARS, although ur counter staff have lot of problem, but u also have a lot of good staff that u never know. Thank you Five Stars to make me and friends having a wonderful trip.
Susan wrote on 7 October 2010
Wao! so much bad review on 5 stars. Wish I had read this before booking my 13 Days Greek Islands & Turkey Go Go Go.
I just came back from my trip on Monday 4th Oct. 2010. Overall, I am happy with my Turkey trip. We are lucky to have a pretty and helpful Singapore guide SuBee and a very well educated local guide Morven from HIS travel agency. Both took very good care of us (25pax in a coach).There are 4 coaches on this trip and I m not sure about the rest but we had a great time. Everyone get along fine.
Tried 2 turkish bath, one is heaven(try in hotel 30US) and the other is hell(some bath house along the road 35US). Never try the one they recommend outside your hotel, believe me. Small suggestion - if more time are given on historical site would be good, afterall we travel such long distance to arrive at the beautiful site only to be rush and go.
Now comes the bad reviews for 5 stars.
Before we travel, I asked a few agency what kind of ship they are using for our Greek island cruise. I adly did my homework from the internet n know the difference between Majesty and Calypso. I was told by others that they are using Calypso which is only a 11 tonner. I approached 5 stars and was told they will be using Louis Majesty which is a 40.8 tonner. That is why I can convince my friends to join me. We went down to the office to comfirm before paying our deposit abt 2.5 months before travel. During this time before briefing, nobody from the office call me to tell me that the curise ship has been changed. When we were told during briefing, I raise the question and was told that its the same only smaller and was ask to go check the internet. I knew that it was a great difference but what can we do? We are all prepared to go and only 2 weeks plus before travel. How to change?
As expected, the ship was small and not what I expected. Many of our 120 pax were dissapointed and we did wrote in our feedback form. I hope to hear from the office. Hopefully there is some kind of compensation. I would blame this on the sale staff. Don\'t sell something you are not sure of. When found out the actual information, first thing is to inform the client about it. Why all this hidding of information? If it is not because of the ship, this trip would have been wonderful for me.
DO wrote on 22 September 2010
Ayah! I just bk a 8days trip to Korea. I should read the reviews be4 i book. But according to my friend, she ever went with 5stars, she had a good impression with them. Actually i suppose to bk on Sat but because of a girl (don know her name), i think she is rushing home. That why make me don have the urge to bk from her. The way she answer my questions and i thought she should explain the whole trip with me but she didn't. She answer me only when i ask her 1 question. That why, she make me feel like i'm not important to them. I went down on Monday again, but this time i went to ASA first. But because of their timing and date doesn't fit us, so my husband and me decide to go 5stars again. This time i met Clarate at the counter, she really impress my husband and me as the way to explain and the way she talk, sounded very confidence, so without second thought my husband decide to place the booking although need to paid abit more than ASA. That why after reading all the reviews, i hope we are not the unlucky ones. 'poh pi, poh pi'

Sick over $1000 wrote on 1 September 2010
I booked a 11D Europe trip that supposed to depart on 11/9/10. The trip was booked on 25/6/10 through a girl named Tammy. Tammy was friendly and frank in her suggestions, contrary to the horror stories posted previously.She assured me that the group currently already have 8 pax, inclusive of my hubby and myself so there shouldn't have problem to a confirmed departure. However, when I called again at the end of July (as what Tammy have suggested), I found out that Tammy has quit the agency shortly after we made the booking and to my astonishment, the no. of passengers in the group remained at 8! HA! That's when I start to believe all the reviews contributed above.

I had to call them to ask - no problem, after all they have many other silly customers like us. A Rachel offered us a refund of $1000 in late July - it shows well that they are confident that the package will not sell. That was in last July and despite all the calling all these while, they kept on reassuring me it was 'in process'. Till today, I called on for a persistent answer. they finally told me that they have passed the refund to their 'accounting department' on 17/8/10 and not sure why the 'accounting department did not act on it' ! Hello, if you working in the same company is not sure, what about us as consumers???

Perhaps the staff that I came across are pretty courteous in generally, there are lots of areas for improvement like every time I call, they ask me the same questions like booking number,departure date/tour name and the passengers name... it's sick to repeat the same old story again and again- when I am just taking back what was meant to be mine. If they cannot display responsibility locally, I cannot imagine traveling with them abroad... Sigh. "FIVE" stars... more to go before you can live up to the expectations that you promised. Do not promise if you cannot deliver.
regret wrote on 27 July 2010
5star really sucks.bad attitude,always shouting when answering, dont pick up calls, no confirmation, always cant locate booking staff.really regretted to have booked the europe trip.like some reviewers, if its cheap, means theres prob!dont ever give it a try like me, you will end up regretting. this will be my first and my last!
Zeith wrote on 18 July 2010
Dear traveller, careful when they say they are the pioneer in this industry!
Zeith wrote on 18 July 2010
Dear traveller, careful when they say they are the pioneer in this industry!
LovetoTravel wrote on 14 July 2010
I have travel with 5star a month ago to 11 days Turkey. I am pleased with the tour guide and driver service over in Turkey. Understd that they engaged "HIS travel agency" for their service over there. Our tour leader Berrin has been patience and will try to accomodate to our request including the friendly old driver. We have a small group of 10 and the tour mate was friendly and we have been taking care of each other throughout the trip. But I am not satisfied with the services they provide in 5star office. We booked our trip and agreed to pay the offer amount becos the sales staff confirmed that this group is more than 10 pax and they confirm departing. However few weeks later when we call we are being informed we have to cancel the trip cos they cannot confirm the headcount. We are given the option either to join the other Turkey tour or to other places. The sales staff whom service us is always not in town and we have a hard time trying to sort things out. But I must say they are polite over the phone when we ask the other colleague to help. But jus find that the person whom provide the tour briefing was not professional. Why I say that is becos he kept telling us dun know lah I only travel 10 years back, weather very hot lah but we was told weather is cooling during the travel fair ?? The point that he provided...I would say he has not done his homework. Well luckily we have enjoyable trip in Turkey after seeing the remark post dated 29.06.10. At first I was frustrated cos no tour guide to bring us over to Turkey and we are almost lost at Istanbul airport, but now think is a blessing for not having one haha
Michael wrote on 1 July 2010
Please note Chan Brothers Travel cannot allow reviewers to review nor does it allow reviewers to give thumbs down.
Bycott 5 star wrote on 29 June 2010
If u book a tour with 5 star, yr tour guide is Sunny Peh, dun ever joined. U waste yr $$$ and get the worst service,nightmare on yr holiday.
I book a tour to turkey on e CNY 2010.Me & My hubby wanted to leave on the 13th but they call to say airline full, depart on 14th. We agreed and on that day, at the airport, my e-ticket stated my name wrongly,I reach airport early hopping to buy some stuff @ terminal 2 but could not get in b'cos of my e-ticket wrong name. This Sunny told me to wait for his GM to come to the airport pay for my airticket and I waited for 1 hour.He even suggested if I have credit card,I pay 1st then claim from 5 star.During this time,He told me & my husband to give him "Ang poh"Red Packet, cos' he say CNY 1st day bring tour very "Pan tan". We was shock,cos we say we never bring red packet paper with us,he say he give us one.We r shock but we gave him cos we have to face him for the 8 days tour in Turkey. & My nightmare starts:-
1.At turkey airport,I tried to go washroom, shouted by him"Dun go toilet now,after you clear custom then go".I was very "Pai seh",alot of ppl watching.
2.He never guide us while clearing the custom at Turkey airport,he only take care of himself and we blur blur just follow the queue.
3.We reach the 1st sightseeing place,we ask him to take photo for us, he shouted at me and say he very busy no time to take photo for us.(Actual fact,he is just standing there,watching our group of ppl, that's why I approach him).At the Ephesus,he shouted at us again for not listening to the Turkey guide saying wat time to gather,I explain to him my set no battery, he say why I did not tell him, I told him walk half way no battery how I know.
4.During the meals time, he patrol our table like we are prisoners with 2 arm crossed over his chest with his bull dog face.
5.When we are some tourist attractions,we try to buy some sourveirs, he will shout at us"Hurry up, no time, must go now" But when we are at those factory outlet he will let us stay there for 1 to 2 hrs not rushing us,b'cos got commission mah.
6.Optional tour, I pity my group ppl, all force to pay extra tips on-top of the pre-set amount. Say each ppl give extra 10USD for the teenage who tag along with the Driver Uncle(Who knows he give that boy or not?)
I also realised that in the optional tour,1 place was not covered,I ask the turkey guide and him, he say he refund me 10 USD x 2 for the tour but ask me cannot tell my group of ppl(Our group have 36 pax).wow, He pocket another 340 USD.
7.Last, I dun have to mentioned at the airport way back to singapore, he disappear himself,never check with our group ppl,and take his luggage and exit the airport without even looking at the group who had spent 8 days in Turkey and Not a word of "Thank you" for the tips he collected.

I will never joined 5 star again!
Kenny wrote on 29 June 2010
I went to Bali last month, and I am totally disappointed with this agency. Why? Let me tell you why.

1) No confirmation from agency regarding hotel and departure.
2) When we called them then they did confirm our departure dates, however they could not confirm the hotel. Fine.
3) 2 days later and 2 days to our trip, still no confirmation on hotel. We called, and guess what they told us that they could not get the hotel initially promised, and gave us another hotel which they promised would be similar. I checked on the internet, instead of a 4-star which we paid for, we got a 3-star and the difference is 40usd a night!
4) Instead of a 5 minutes walk to the beach as promised, it is a treacherous 15 minutes walk via a dark back alley -_-
5) This is the creme de la creme. On the final day, the airport transfer didnt even come! Efforts to call the lady and the travel agency failed miserably. We had to take a cab to the airport.

I SWEAR BY THE NAME OF GOD I WOULD NEVER BOOK 5-STAR AGAIN. MORE LIKE 1/2STAR.
Kenny wrote on 29 June 2010
I went to Bali last month, and I am totally disappointed with this agency. Why? Let me tell you why.

1) No confirmation from agency regarding hotel and departure.
2) When we called them then they did confirm our departure dates, however they could not confirm the hotel. Fine.
3) 2 days later and 2 days to our trip, still no confirmation on hotel. We called, and guess what they told us that they could not get the hotel initially promised, and gave us another hotel which they promised would be similar. I checked on the internet, instead of a 4-star which we paid for, we got a 3-star and the difference is 40usd a night!
4) Instead of a 5 minutes walk to the beach as promised, it is a treacherous 15 minutes walk via a dark back alley -_-
5) This is the creme de la creme. On the final day, the airport transfer didnt even come! Efforts to call the lady and the travel agency failed miserably. We had to take a cab to the airport.

I SWEAR BY THE NAME OF GOD I WOULD NEVER BOOK 5-STAR AGAIN. MORE LIKE 1/2STAR.
lousy service. wrote on 23 June 2010
i called in to five stars enquiring about my bangkok trip. seriously, my line was answered, but was soon being cut off. i tried calling in again and my line got cut off again. i tried the 3rd time, a guy picked up my call, and before listening to what i said, he immediately transferred my call to a chinese lady. the lady spoke to me in mandarin, despite the fact that i chose english as the language in the first place. and she hang up my call before i could clarify some other matters.
honestly, its just a call, and i've already got this service. why would i even want to join their tour?! bad enquiring service, is good enough to prevent me from going to their tours.
Ida wrote on 22 June 2010
Hi all, Ive just returned from a 12 days Italy and Switzerland tour (from 11 June - 21 June 2010). I also experienced bad service from Five Stars. We initially booked a tour on 18 May and was informed that a staff will call us 1 week before departure to inform whether the date of departure is confirmed or not. No such calls were received. We had to make the effort to call them instead and check for ourselves. We were informed that the staff who handled our booking, Raymond, was on urgent leave. The trip on 18 May was not confirmed as there was not enough people. Best of all, the staff who answered our call did not even give us any alternative dates of departure. We had to take the initiative to ask before finally being given the 11 June date. We had to pay additional $150 for this peak season tour date.

The tours itself were okay. The hotels we stayed in were all good and the guide, Carinne, was friendly and interactive. But we ended up paying about 130 Euros extra for optional tour (only informed us about this 1 week before the departure date) and 60 Euros for tipping. We were also disappointed that in Rome, we were not given the option to enter the Colosseum. We don't mind paying extra for this as its a once in a lifetime experience but we were not given any option. Instead, we were given about 5-6 hours to shop! We could have made use of that 5-6 hours to queue up and enter the Colosseum right?!

When I booked the tour, I informed the staff to request for a Muslim meal on board the flight. We flew SQ. I was not particular with food during the tour itself coz I brought my own instant food. I understand that the tour cannot cater to halal meals. However, they should be able to request for halal meals for me on board SQ right? But no, they could not even do this simple thing. I found out that there was no request for a special meal for my 12 hours flight from Sin to Zurich. I had to eat bread and fruits and salad only. I informed my tour guide and she said she will request for the meal for me on our way home (also on SQ). To my utter shock, when we checked it at the airport on 20 June, I was informed that there was a special meal booked. But instead of Muslim meal, Carinne had booked a Hindu meal for me! She did not apologize for the mistake made and was in fact laughing at this. There was also no attempt on her part to help me resolve this issue. She offered to buy me something for me to eat on board but she did not do so. I was quite prepared to starve for another 12 hours but luckily the SQ stewardess was kind enough to offer me vegetarian meal instead. Carinne did not even stop by to ask whether I have anything to eat. Frankly, I am disappointed with this agency and will not recommend for anyone to book with them. I had flew with CTC Tours before to Korea and even though this is another Chinese agency, I did not experience any such problems with CTC. Fivestars should really look into doing something with their service. The staff should treat these feedback as a learning point and not repeat them. Otherwise, no one will book a 2nd trip from them ever again.
Down 5 stars wrote on 20 June 2010
I had alsmost the same exact bad experience with Five Stars, the staff is very rude including so called management. I booked the Redang trip with them on the travel fare, the agent told me someone will call me to ask traveller's details. But nobody ever called. I don't have the travel details she promised at all, called and asked many times still nothing. Worst of all, the day we suppose to travel, I found my son's passport got less than 6 month's validity. Called them and there was no help at all. The staffs kicked me like a ball from one agent to another. And their conclusion is "it is your own problem". Isn't it the travel agent's obligation to take down the taveller details in advance as well. I am surprised how rude the staff is the way they talk to you.
Tour member of 5Star. wrote on 7 June 2010
Dear traveler, beware of those commenting individual person of the company, probabbly the same person who wanted it to be highlighted, correct Gab?
5S FAN wrote on 30 May 2010
it's never your fault it's always other people does this and that... in which sector of customer service dun know compliant? the answer is how the agency deal with this compliants... like CHAN, just contact this web host to remove the review... Good, smart or too much for them to handle? So why are we still here to do so much for the benfit of others to have a good holiday? And CHAN ponits will only kept going up no matter you up or down their points... you call this fair for other agency?

GCCH wrote on 25 May 2010
So regret for not having visit this website early ;-( after going thru all the 100 list of WORST 100 TRAVEL AGENT, CONGRATULATION TO FIVES STARS TOUR LTD! THEY'RE THE CHAMPION OF THE WORST 100 TRAVEL AGENCY!
GCCH wrote on 25 May 2010
Yah! totally agreed with all that this is the worst of all tour/travel agency I ever come across in SPORE!

I have very very bad experience with this tour agency and the uncivilise staff or so called Management who got the creep to give all sort of excuses to cover up for his staff dishonesty for not revealing information to us when we make enquiry at the beginning till end of payment. Not only that, they dare to give us false information at the NATAs fair and after booking the tour, they simply change the itinery without informing and without even giving us a revise copy of the itineries despites I've asked TWICE for a revised copy. The staff just totally ignore me! One of our group travel mate was so frustate and told Five stars's staff off on her face(the one who give us a briefing before the departure date) who initally ignore me totally. The staff,name Jenny than said she will give us a revised copy. BUT till now (5days after her briefing on 20th May) we yet to receive her revised itinery! What a "GOOD SERVICE" this Fives Stars Tour Ltd provide!!! Darn it! Not only my family regret to book this tour agency, but all our tour group felt regret! but too late! So dunno what the 'shit' they going to provide us when we went to Taiwan as we have book their 8 days Taiwan trip. We book tour is for relaxing and fun BUT before we went for the tours, we had so many days of nighmare with this travel agency! So...for those who intend to take up any tour package with this travel/tour agency, please....please think twice before any action! my advise thru experience. Believe this will be our first and last time to have signed up their tour package!
GCCH wrote on 25 May 2010
Yah! totally agreed with all that this is the worst of all tour/travel agency I ever come across in SPORE!

I have very very bad experience with this tour agency and the uncivilise staff or so called Management who got the creep to give all sort of excuses to cover up for his staff dishonesty for not revealing information to us when we make enquiry at the beginning till end of payment. Not only that, they dare to give us false information at the NATAs fair and after booking the tour, they simply change the itinery without informing and without even giving us a revise copy of the itineries despites I've asked TWICE for a revised copy. The staff just totally ignore me! One of our group travel mate was so frustate and told Five stars's staff off on her face(the one who give us a briefing before the departure date) who initally ignore me totally. The staff,name Jenny than said she will give us a revised copy. BUT till now (5days after her briefing on 20th May) we yet to receive her revised itinery! What a "GOOD SERVICE" this Fives Stars Tour Ltd provide!!! Darn it! Not only my family regret to book this tour agency, but all our tour group felt regret! but too late! So dunno what the 'shit' they going to provide us when we went to Taiwan as we have book their 8 days Taiwan trip. We book tour is for relaxing and fun BUT before we went for the tours, we had so many days of nighmare with this travel agency! So...for those who intend to take up any tour package with this travel/tour agency, please....please think twice before any action! my advise thru experience. Believe this will be our first and last time to have signed up their tour package!
Mrs. Yong wrote on 14 May 2010
although FIVE STAR coach is very famous in Singapore but the service is really lousy & give me a very bad impression.

This morning my husband & me took a Five Star coach from Golden Milen Singapore to KL at 10am.
The ticketing sales girl told us that the bus will terminate at Pasar Rakyat.
But I told the girl we want to stop at Sungei Besi Petronas the girl told us that we need to inform the driver before enter to the bus so we did it.

When almost reach KL, we remind the driver, whose know the bus driver refuse to stop at the Petronas station & told us that the bus not going into KL but just passby only & the bus destination will end at Ipoh.

We are panic & the bus driver stopped at Sungei Besi Tol & ask us to alight there & drove away. NO public transport NO taxi & we are in the middle of no way.

We are just two hopeless senior citizens with ours heavy lugages walk along the highway to find the way out.

We very disappointed with Five Star coach services. They twist and turn their words & didnt take resposible to the passagers at all. How can they just drop us in the middle of no way & refuse to take us to our destination which we have mention early before we purchase the tickets. We believe that we are not the only one who experience this and we feel that the Management of Five Star should take action against this kind of cases.

WE ARE VERY DISAPPOINTED BY FIVE STAR COACH SERVICES AND WILL NEVER TAKE THEIR COACH ANYMORE. SO EVERYONE OUT THERE PLEASE DO NOT TAKE FIVE STAR COACH. IF NOT IN THE END YOU WILL BE THE ONE WHO SURVIVE.







Binoy Ramachandran wrote on 7 May 2010
I have used 5star tour package for my honey moon. Tour started on March 25th 2010 and ended on April 3rd 2010. We covered Germany, Swizz and Paris. It was really a nice trip. Our tour guide ( Gabriel ) has done excellent job throughout the tour. He was giving all history about the places we are going to visit also he was really caring and helpful to everyone. We have used China eastern airlines for the trip, so the trip cost was comparatively cheaper. I have used 5star before also for my Tioman tour and I will continue using this agent for my upcoming tours. Thanks to 5Star and special thanks to Gabriel.
Titan wrote on 13 April 2010
Fivestars Tours only good for coach packages. If you want to book Group Tours to Europe/USA/Korea/Japan or any others tour packages, better think twice. They are not up to the standard of the likes of ASA and CTC. Thats why you see their Europe pacakges are selling so much cheaper than the others big player bcos of their insufficient experience in this by short changing customers the itinerary inlusion. Tour leader sent also no experience making us walk more than 4 km to get to the restaurant. If you bkg from Five Stars is at your own risk. Totally no service and experience.
Virginia wrote on 28 March 2010
Saw their ad having in-house travel fair. Went to their office at Basement at PPC, walked in but none of the staff seems to be looking at your direction. "No Hello, No good morning, May I help you".... Although me and my husband were the ones standing infront of them. I waited infront of an empty seat. But I was not even offered to sit !!! When the saleman finished his phone call - he didnt bother to ask me how he can help...I had to make the first move and ask if they had tour for Vietnam. "Brochure over there.. take yourself. We only arrange tour based on dates"...The office is rather huge .. I had to hunt for "over here"... Good.. Found the brochure..brought it back to the counter.Instead of telling me what the package is about and briefing me the itinerary - he just stared back. When I told him he should be giving me information. He took the brochure, scrbble some figures on it and put infront of me. "Price here". I asked him to explain. He raised his voice and "shouted" the prices to me. I asked what airfline is used - "We only use Vietnam Air" - he replied. "Doesnt SQ fly to Vietnam?" I asked. "Yes, but we only use Vietnam Air". I asked again - then, you can offer the tour by SQ right? "Yeah, different price lor ! higher airport tax lor". So, I told him my departure is April 10 and asked him to check seat availability. He started poking on his pc - "No seat - all full. Only after 20th - got seat. Water festival". I kept silent to think and waited for any good suggestion from him to get onboard that flight. I looked at him - the ultimate respond came from his mouth : " So how...I told you no flight !!!!". That was it !!! I walked out of the office with my husband. As I left, I can hear him speaking sarcastically. I walked back and throw the pamplet on his table. Yes I did that - I confess. Again, he open his foul mouth with bad words ....Is this the kind of staff Five Starts is promoting ? Who acts as King and us, customers - their yo-yo...playing us around - just because we need their service ??? I went into another travel agency next door - I was greeted and the moment I enquired about the tour. I was given brochure with a few choices and finally within half an hour - my husband and I sealed the tour with full payment, with a confirmed seat on SQ for 11th April !!! So damn you, the fat guy at the counter on Sunday at Five Stars Travel (B1) - Your boss will be thankful to you for chasing away 2 good customers !!! So, dont believe those advertisements you see - about good service - that is all bullshit ! Remember to wear your Rolex watch and diamond rings to flash when you walk in to their office - they dont serve people like us - in jeans and T-shirt !
Dont ever try Five Stars - all crap !
Zul wrote on 18 March 2010
I had a very bad2 experience with Five Star Travel during my two way trip Singapore-KL on 6th ~ 8th of March 2010. Boarding a Super VIP Coach which cost me $100 per head x 2 pacs.

1) During tickets purchased @ Boon Lay branch, the lady whom attended me strongly confirmed the departure location in KL is at Pasar Rakyat but it turns-out to be at Pudu Raya. My uncle in Malaysia was been informed on the initial departure venue and been waiting there for hours as the destination divert without any advance notice.
………………………..FALSE INFO…………………………………………………..


2) Return journey on 1730hrs bus from KL, the bus breakdown at Seremban and we had to wait 2.5 hrs for the replacement bus from KL. The poor thing, I was with my 72 years old mom.
…………………….LACK OF SUPERVISION AND MAINTENACE………………..

3) The initial arrival time was been informed to my brother in Singapore whom going to fetch us at Beach Rd. When the incident occurred and time frame affected, he was so nervous and started to make enquiry in the Five Star Travel office, surprisingly NOT even one the staff aware of the incident…
………………………………POOR COMMUNICATION……………………………..

From these point of experience I had encountered, I strongly recommended NOT to engaged with FIVE STAR TRAVEL. It was so DISGRACEFUL and i'm very dissapointed with the service thru-out.

nicole wrote on 17 March 2010
i should have come this website earlier and so that i would not get cheatted by five stars. haiz..those who haven sign up with them, pls consider before doing that, tehre are many travel agents out there but NO FIVE STARS.
lim wrote on 6 March 2010
A very bad experience with 5 stars service.
I had try to email them twice in late Jan and mid feb to find out more on the tour package. Till now i have yet to received any knowledgement email from them.
If they are not going to reply the email, then please remove their email from their own website.

bo bian then i went down to their compasspoint outlet to find out more. The agent was having trouble trying to figure out the price from their own system. took almost 10min to give me the price plan. another 5-10min to give me those departure date available.

give me no confidence at all.
can\'t be trusted wrote on 1 March 2010
bad tour agency, change my ititnery without informing me till the very last min when i almost paid up. Be careful of five star. I will lodge a complain to NATAS about it.Luckily i have the email in Black and white.
fishie wrote on 1 March 2010
Could someone share your experience traveling to Europe ? just signed package during natas 2010 to italy/swiss (12days)on may'10. Reviews here don't looks good. Worried......

Dixon Yap wrote on 19 February 2010
20 of us came back frm Eastern Europe last Oct with Five Stars incentive tour by Ivy Koh, very good no complain. Lovly places n beautiful. Go 4 incentive never go wrong.
mei wrote on 19 February 2010
Attn : hopeful
may i know which euro package you had booked? me booked fr others agency which wil go on march but stil short person to confirm. now we had 8 person so i am looking ppl can join us go.
same review wrote on 10 February 2010
This reviews are mostly from competitors themselves whose main aim is to bad-mouth others. Just take a look at review posted by "Frustating" on 8/12/09. You can see the same review on Jun-Air dated 26/11/09 by "Very Disappointed". LMAO
If anyone really have a problem with their tour agency, just go to NATAS.
Happy reviewing!!!
Cheechoong wrote on 4 February 2010
I had the similar issue with 5 stars about the number of people booked. When I went to their head office (peoples park) to book for my Europe tour in March, they said 8 pax are already booked and it will be 10 including me and my wife. After a week time I called up the same head office number to know the number of PAX. the person who attended my call was asking me , HOW many persons were booked when you confirmed your booking ( This is a trick ) then I just said, 4 to know the truth, then suddenly he said, so far 6 persons are booked.. I could easily understand he is just bluffing me....
michy wrote on 3 February 2010
saw the comment from bowie in november, he seems to be a rich guy, willing to pay for my trip cancellation huh. thanks huh bowie, please give me back $2000 for my deposit if u feel that i should cancel Thanks alot
FiveStar Sucks. wrote on 25 January 2010
I been calling Five Star a few times before I went down on 23 Jan at people park complex to book for my Korea trip and was told on the spot (on phone too) that 5 adult and 1 child have book for the trip.However this morning(25 Jan) i call the agency(different branch) and was told no people have book for the trip yet.Quite dissappointing with the ways they handle the matter .Cheating the customer hard earned $$ and their feeling.
Hopeful wrote on 16 January 2010
Recently sign up with them for a europe trip for my honeymoon, departure in march... I believe they have been telling lies to cust abt the number of persons that have booked for the trip...
When we booked, they say got already 8 persons signed up.
After 1 week i call back and discover that there\'s only 4 confirmed pax...
Today we call agian and there\'s 6 person... OMG!!! how can this be happening???

Anyone have the same issues with this travel agency?
Uncle Sam wrote on 13 January 2010
my advice is, if you dont mind ending up paying few hundreds of euros for optional tours, more shopping stops and not so fussy a person, join fivestars. their packages might be cheap but as the mandarin saying "yi fen qian yi fen huo" what you pay is what you get.

for me i would rather pay more for a package and not have all the problems people face like what others has commented below.

but then again, we humans are attracted to cheap deals like 1400+ to europe, very worth it what right? but whether you enjoy the trip or not would be a different story.

you make your own decision, happy travelling.

helpess wrote on 8 January 2010
hi guy, I just went to c the 10D romantic Europe @5star tour it cost me $2418 per head. But the way i see you guy put the comment really so shitty?? pls advise as i booking the ticket but still choosing where to book.. helpless
Ak wrote on 23 December 2009
hi every 1 ,just found this guy peter:To all lousy singaporean ( like to complain and make noise ) :

Please don't travel , stay home ! Or don't ever join the tour package.......! Go wherever you want own your own! Don't join the tour and keep complain everything during the trip . Don't spoilt other traveller mood and holiday! Your business is not a big deal ! wake up now ! Don't ever think without you , all the group cannot departure. without you , other traveller will feel happier and enjoy their trip. Don't expect everything is free and included ! All the losers ! better stay home ! Apparantly this 'Peter' works in 5star.
Cheng wrote on 23 December 2009
Hei guys,be blessed if you taking up any tours with them,i can only say i had wasted and regretted joining them at the 1st place,but why? CHEAP lor,when 1st time saw their package price $1488(as good as going to korea,or cheaper than korea)to Europe!! I said no way!!impossible to have this kind of price!Then i met this guy call Zeng Hao (5star)he claims that he's the one who draft this programme,and assure me that this is a chance not to be miss..saying how good is the tour,hotel,food the sightseeing...eventually lured by the price not by his service and sign up with them,after i sign up 2 weeks later zeng hao call me 1st time told me tour cannot confirm,ask me change date,then price different lah...blah blah all by this zeng hao,then before we depart purposely call me to ask me whether i buy LV handbags,i was thinking why the hell he want to know my shopping list,later during the trip i find out,this zeng hao will order the model in singapore then when u arrive u definately will or not get it(depend),the purpose is Of cause-commission.This trip is like rushing to be slaughter ,sightseeing was short,shopping was long(especially in switzerland)hotel-out of no where,meals-nothing to shout,fill the stomach more important.Guiding service-I dont think he(zeng hao)knows a things about place of interest..seldom talk,say on the bus cannot do guiding!(Then what purpose is he there)Then at the end of the trip i found out the purpose - He\\\\\\\'s there to collect money.Recently i call to ask for him but they had told me he had left to set up his own travel company,hopefully he go back malaysia and stay put there.If he really set up 1 here ,i promise i will inform all of you not to join him.
angry customer wrote on 22 December 2009
Lousiest, rudest and useless tour agency. No sense of responsibility. I had to even call them myself to check on my trip confirmation and in the end, it was no materialised and no one bother to call and inform. I booked this trip during Travel Fair (Sep 2009) and departure on Jan 2010. Now is already toward the end of Dec. This is the 1st and the last. No more five star for us.
Mr Chew wrote on 22 December 2009
Your staffs at the people park complex at the carpark area is very snobbish and rude, recently we went to check on the tours one staff don bother to check in details push the matters
to another staff, when we approach that staff she say she is not in charges and push back to the other staff in the end i got mad and just walk away saying what that of attitude the agency provide such staff ?t This is not the first time but the second time which make me very frustrated to write in to let your managment to take this matters into serious discipline of the staff how to interact with customers to boost the agency and a bad image to others.
blublur wrote on 16 December 2009
Lehman brothers, worldcom and Enron ,all these are super big compnaies.

Similarly to travel agency, Choose carefully, BIG in size not equal to great in quality.

Lucky, we still can find some good travel agency in Singapore.

I have joined five star travel for a trip, It was the first and also the last for me.
EE wrote on 14 December 2009
sad to say that people only look at the ugly and imperfect part of every tours.there is never grateful and appreciation.

singaporeans,we are too pathetic and realistic.what a pity community...

never enjoy life, even in vocation,poor travellers are still in moody and stress condition.in your world, there is only black and grey?

pls read the top travel agents, you will find that all the votes for the agencies is lesser than one worst travel agent\'s votes.

life is short and beautiful. we have a peace and great living environment.pls notice this and be thanksful to god of what you have.

put away all your pride and selfish.what are your expectation for everything you paid?do you really think thats is a lot of money?you should get best of the best?pls hv a clear look of it.
Peter wrote on 14 December 2009
To all lousy singaporean ( like to complain and make noise ) :

Please don't travel , stay home ! Or don't ever join the tour package.......! Go wherever you want own your own! Don't join the tour and keep complain everything during the trip . Don't spoilt other traveller mood and holiday! Your business is not a big deal ! wake up now ! Don't ever think without you , all the group cannot departure. without you , other traveller will feel happier and enjoy their trip. Don't expect everything is free and included ! All the losers ! better stay home !
Zenith Cheng wrote on 12 December 2009
hi Lee,the trip with them was not pleasant at all,our pre tour alady frustrated us leow,first this "Tour Manager" call and very politely introduce himself,then he go into detail of the days that are free,then they tell u what you can do(Optional Tours).If u have other plan they will try to hinder you by hightlighting to you how far is ur hotel,how inconvenience,how unsafe it is,then u have no choice but to aggreed,then ask you "Are you going to buy any L le V handbags",if you say yes,they will start to ask you what model you buying,they can arrange for you,blah blah blah,my fren had join other travel agent like ASA or CTC ,the guide dont do such a thing,its so funny,they gave me the feeling they are there to sweep money instead of taking care the group.Tipping?now they call them service fees,all travel agent practice,amount varies depending on the no of days and tours wz guide or without,this is must PAY thing ,everyone hor.HOw much time spend depend on how cooperative is everyone,and of cos the prfessionalism of the "Tour manager" ,seriously i dont think he suit to call manager....you had book with them ? Good luck...Bon voyage.
Zenith Cheng wrote on 12 December 2009
hi Lee,the trip with them was not pleasant at all,our pre tour alady frustrated us leow,first this "Tour Manager" call and very politely introduce himself,then he go into detail of the days that are free,then they tell u what you can do(Optional Tours).If u have other plan they will try to hinder you by hightlighting to you how far is ur hotel,how inconvenience,how unsafe it is,then u have no choice but to aggreed,then ask you "Are you going to buy any L le V handbags",if you say yes,they will start to ask you what model you buying,they can arrange for you,blah blah blah,my fren had join other travel agent like ASA or CTC ,the guide dont do such a thing,its so funny,they gave me the feeling they are there to sweep money instead of taking care the group.Tipping?now they call them service fees,all travel agent practice,amount varies depending on the no of days and tours wz guide or without,this is must PAY thing ,everyone hor.HOw much time spend depend on how cooperative is everyone,and of cos the prfessionalism of the "Tour manager" ,seriously i dont think he suit to call manager....you had book with them ? Good luck...Bon voyage.
lee wrote on 12 December 2009
Hi CSoo, just to check ru going to europe for yr honeymoon on 8 Jan 10?
lee wrote on 12 December 2009
Hi CSoo, just to check ru going to europe for yr honeymoon on 8 Jan 10?
CSoo wrote on 12 December 2009
OMG, I just sign up the Europe trip with Five Star for my honeymoon.
So many negative feedback, to make me worry, really don't have any good feedback for Five Star?
lee wrote on 12 December 2009
hi zenith cheng n Nikita , hows the trip to europe? reading the review stated that the tour guide is not good, dont choose optional trip?? n regards to tipping; is it a must to pay n how much u pay for the whole tour? do the program allows tourist to enjoy sightseeing or very rush?
pls enlighten me.anymore?
Nikita wrote on 11 December 2009
hey Zenith,i think we are on the same trip is it? My guide is that michael yap also,short and black guy..looks cunning!! i agreed with you ,the time he ever open his mouth is for Optional,Shopping and tipping...always grinning when he recieve the money..and now he been sack? Thanks god....is he really back to malaysia? better dont come back...
Zenith Cheng wrote on 11 December 2009
hey eugene u mention :"Tour leader is very young, however, he provide a fair and satisfy service. Always with the sunny smile and energetic. Yet, there is room to improve in commentary" How kind of u,u think we put our money on experiment is it? Come on,you are probably one of their own guys!! Every day the tourleader -Tour manager-or Tau Pek Kong- MIchael Yap never gave commentary,the only time he open his mouth is either Optional ,shopping or tipping.I feel that the whole trip 5 star had arrange this "Professional Tour Manager" to lead us in europe,i think more on shopping then sightseeing!! Eugene rite
,you dam gracious on how you spend your money.Btw ,this michael was sack by 5 star,now probably scraming back to malaysia.
zenith cheng wrote on 11 December 2009
eugene u mention :Tour leader is very young, however, he provide a fair and satisfy service. Always with the sunny smile and energetic. Yet, there is room to improve in commentary\\\'how kind of u,u think we put our money on
snow wrote on 10 December 2009
I also came back from tours. Eug, you travel to Europe right?

We have pay for so many optional tours that organized by tour leader. it add up the cost of our expense. in the end, our $$$ spend in the optioanl tours more than other things.

dun know other travel agency or anyone of travellers here, do you going to all the optional tours?


eugene wrote on 10 December 2009
Hi all travellers.

Recently i just came back with Five Stars tours. First, their tour arrangement is fine. Hotels, meals, and the service of tour leader is average. I'm surprise to found that we are actaully staying together with all the travel agencies from Singapore. We met a lot of travel agencies as Dec is school holidays. We stay in a hotel call Oberland at Interlaken.

The hotel 'don' has lobby as its under renovation. And its separate to different buildings. Luckily, the room is fine.

About the meals, im not sure about other travel agency. But all of our group quite enjoy the meal we had at Italy called certosa and also cheese meals at interlaken.

Tour leader is very young, however, he provide a fair and satisfy service. Always with the sunny smile and energetic. Yet, there is room to improve in commentary.

Coming to end of the year. I think im d lucky one since we have everythings is above of expectation. Hope other travellers with Five Stars also having a happy memory.
confused wrote on 9 December 2009
Confused with comments from 'Frustating'. Frist you said you started with JUN AIR. Suddenly u fly to Shanghai for Korea tour. Then, if you have time, maybe wanna go to Small Claim Court (Claim what?). Korean tour guide walk in front? You expect him to lead from behind. LOL. I think 5 Stars tour are sucks too. But please make remarks clearly so that readers understand your points.
Frustating wrote on 8 December 2009
My family of four of 2 adults and 2 children just returned from a 8-day Korea trip. Our stress with Jun Air started way before the trip even began. Please bear with the long posting. We had to let off some steam and we don’t have the time to go to Small Claim Court. This is one avenue we want to warn potential customers about bad service from five stars and the internet is a powerful tool. Our regret was that we discovered this forum only one day before departure.

1. Before Departure

We enquired around and finally booked with five stars because they have confirmed departure on the dates we wanted and the itinerary looked interesting and the length of tour was right for us. Then the unpleasant encounters began.

Two weeks after we booked five stars called to say the trip was cancelled as a group has pulled out to take the package. If a trip is confirmed can five stars just allow cancellation? Is there no meaning to the term “confirmed departure”? We were upset because we have applied for leave and done all the necessary adjustment to our schedules to accommodate the trip. Left with wondering what recourse we could take, five stars called again two days later to inform the trip was now back on and we would depart one day later.

Dutifully, one month before date of departure we went to pay the balance at five stars. The manager wrote down the flights we were booked on and the return flight to Singapore was on Sunday, 23 November at 4.05pm, arriving at 8.50pm. She told us the briefing will be conducted 3-5 days before our departure date.

We waited but no one called so we visited five stars five days before departure date and were given the Korean itinerary and luggage tags only. The itinerary for Shanghai and the etickets were not ready. Just five days before departure and these were not even ready. Wendy told us some cock-and-bull story about her colleague being on leave and could not collect the tickets. What collection? We are talking about electronic tickets!

Finally in the afternoon ONE day before departure and after calling Wendy repeatedly did we get the Shanghai itinerary and etickets sent via email to us. Unfortunately, the dates for the itinerary in Shanghai were wrong and so was the return flight. Instead of 4.05pm flight we got a 11.55pm flight which meant arrival at 5.00am on Monday and we had to go straight to work. What kind of slip-shot service.

We called to inform Wendy of the mistakes. She said she would amend the flight for us and when we checked Galileo ViewTrip we actually saw confirmations on both flight. He assured that the flight arrangements would be resolved. Not convinced we checked again on the morning of departure and ViewTrip was still reflecting two confirmations. We called her again and same excuse that she would look into it. We checked again in the afternoon, as you can imagine our lack of trust, and the earlier booking was gone leaving us with the midnight flight! We called and could not talk to Wendy anymore, she was not in, if you believe that. We spoke to another person (forgot her name) and she said Singapore cannot control this booking anymore and we would have to get main office agent to help upon arrival. What a load of crap! We gave her a piece of our mind and basically the could-not-be-bothered attitude was, if you could not get the earlier flight then take the later flight as you would still get back to Singapore.

What kind of attitude is that? After you have paid you are really at their mercy.

2. During the Tour

After all the stress we were beginning to lose confidence in five stars organizational ability and wondered what mess could happen while on the trip and we were not spared.

The emphasis of the brief we received prior to trip was to tell us how much tips we had to give each day and the currencies to be paid in. No information was given with regard to matters like immigration procedures in Shanghai. The first leg was a transit stop but we had not realized we had to actually go through all the immigration procedures at Shanghai Pudong airport. Could five stars not brief us on this piece of crucial information?

We were told to watch out for person holding five stars signage upon arrival at Jeju airport and were extremely glad that a lady was holding one. Relief that finally someone was there to actually meet us. However, while in the bus the lady tour guide said there were four extra people on her tour and, guess it, the four were us. We were in the wrong group! After much communication with her office it finally became clear the group we were supposed to be with flew in via OZ and were about 30 minutes later. The group that was on the same flight connection had a different itinerary. What confusion. As both groups were heading for the same destination we finally managed to off-load our luggages and caught up with the correct group. What a start to our Korean adventure!

The Korean tour guide was name Zhou (spelling?). His service was fair, he helped with the luggages and gave good commentaries during the tour. One complaint, he walked too fast and usually he would be about 5 metres ahead.


The tour leader (who i dpn't want to mention anymore) was busy flirting with the receptionist. Upon arrival, same thing, no help and all he did was wish us good journey back! For that we paid SGD20 tipping for the day? Where is the service?

Regarding our flight back, these were Q-class tickets and could not be amended. So we got kicked back to Singapore for a solution. We got our relative in Singapore to help call Five Stars as we did not wish to incur extra cost just calling long distance to resolve this, guessing the manager might avoid us or keep us on hold since this was the pattern before. Finally the reply from our relative was she could not get five stars to change our flight as it was Q-class ticket (cheap, special tickets). What a pack of lies from the very beginning. Either Wendy does not know the products she is selling or she was lying through her teeth the whole time.

It was a very stressful experience and we had never encountered a travel agent like this one in all our years of travel.

Finally, would be customers beware. DO NOT GO WITH five stars. Service sucks and there is no integrity.

Sway!!! wrote on 8 December 2009
Onces i read the feedbacks here & plus the experience i had, i deeply regretted using Five stars!! Will not use five stars ever ever again!!!
Nvr use Five Stars wrote on 8 December 2009
Totally agreed! Their services and the things they promised customers are not delivered!!! Book package with them at your OWN RISK!!!!
Nvr use Five Stars wrote on 8 December 2009
Totally agreed! Their services and the things they promised customers are not delivered!!! Book package with them at your OWN RISK!!!!
Suay Suay wrote on 3 December 2009
All travelers,if you want cheap one ,go 5 star,u don't find good quality tours if you want cheap tours.Logic rite!Once bitten twice shy,very simple.Europe less than 2k ,u believe go and join lah,cum bk u sure write the same thing like me.
Joseph chai wrote on 3 December 2009
hey guys,why now then all start to feedback,we could have warn all fellow travllers,i went with them to europe,with the "tour Manager"zhen hao or zen hao,same attitude keep pushing you to participate in their optional and worry that we never pass him the receipt in switzerland,i bought 1 watch myself from other shop, which he never ask us to visit,after which he knows that i bought an expensive watch,he is not happy that i dodn't go to the one he ask us to go.Probably he can't get the commission form them,And the next day he was grumpy all the way..very obvious chap.I think he out make money not to make the best of the tour.i'm regretted to have join 5star as well.This taught me a lesson,cheap one is the worst one's!
Joseph chai wrote on 3 December 2009
hey guys,why now then all start to feedback,we could have warn all fellow travllers,i went with them to europe,with the "tour Manager"zhen hao or zen hao,same attitude keep pushing you to participate in their optional and worry that we never pass him the receipt in switzerland,i bought 1 watch myself from other shop, which he never ask us to visit,after which he knows that i bought an expensive watch,he is not happy that i dodn't go to the one he ask us to go.Probably he can't get the commission form them,And the next day he was grumpy all the way..very obvious chap.I think he out make money not to make the best of the tour.i'm regretted to have join 5star as well.This taught me a lesson,cheap one is the worst one's!
Joseph chai wrote on 3 December 2009
hey guys,why now then all start to feedback,we could have warn all fellow travllers,i went with them to europe,with the "tour Manager"zhen hao or zen hao,same attitude keep pushing you to participate in their optional and worry that we never pass him the receipt in switzerland,i bought 1 watch myself from other shop, which he never ask us to visit,after which he knows that i bought an expensive watch,he is not happy that i dodn't go to the one he ask us to go.Probably he can't get the commission form them,And the next day he was grumpy all the way..very obvious chap.I think he out make money not to make the best of the tour.i'm regretted to have join 5star as well.This taught me a lesson,cheap one is the worst one's!
fusen wrote on 2 December 2009
hi peck lian,did we go on the same trip togather? i strongly agree with your feedback,actually i should have taken my fren advise before i sign up the europe tours with 5stars.all i can say is,REGRET.BUt if you want cheap tours ,by all means go to them..

fusen wrote on 2 December 2009
hi peck lian,did we go on the same trip togather? i strongly agree with your feedback,actually i should have taken my fren advise before i sign up the europe tours with 5stars.all i can say is,REGRET.BUt if you want cheap tours ,by all means go to them..

fusen wrote on 2 December 2009
hi peck lian,did we go on the same trip togather? i strongly agree with your feedback,actually i should have taken my fren advise before i sign up the europe tours with 5stars.all i can say is,REGRET.BUt if you want cheap tours ,by all means go to them..

peck lian wrote on 2 December 2009
i could have keep quiet of all the woes i had gone thru with 5star,just join a europe tour with them to europe the TOUR MANAGER -Michael yap,tour manager to call himself! cant even speak proper english ,and treat us like idiot,even before we go for our trip,he already inform me to opt for the optional he proposed,so expensive,then if you hesitate he will gave all sort of reason to counter you,and make sure you agreed.During the tour ,dont know what his role is? cannot do simple introduction and promote place of interest,keep reminding us remember to pass him the receipt(Worried about his commission).in Switzerland our group happen to meet up with a singapore group from ASA holiday,the tour manager was so fluent and professional,the way she put herself to us,btw her name is casandra.But looking at michael,aiyah so shabbily dress and unprofessional.
bowee wrote on 29 November 2009
hey how much u pay? wat so big deal? mountain tortise.
michy wrote on 24 November 2009
If you are willing to help me pay, i don't mind. However, if you are not, i suggest you just mind your business and stay quiet. Thank you.
bowee wrote on 18 November 2009
if u worried,then just cancel la...not a big problem,no refundable only..!
michy wrote on 16 November 2009
I have booked the 7Days Korea ski tour for the chinese New year during the Natas Fair, after seeing all the bad reviews, I m starting to get worried. Hope everything turns up well
jack wrote on 12 November 2009
Have booked a 7 days Korea tour during NATAS for Dec holidays. Was told and confrimed that it was a guaranteed departure. Last week, they called up to change the date of dep. Have to change my leave date and other planned activites for kids :(. Keeping my fingers crossed that new dep date stays the way they promised.
Patrick Ong wrote on 9 November 2009
Hey this must be 1 of their own staff!!
(i believe Jane yourself is just another Singaporean with self pride or arrogant people in Singapore. Please don't disgrace ALL SINGAPORE face, as this just only yourself arrogant. What's wrong with those neither Chinese nor Malaysian staff working in Singapore? I believe without thier affort to work in Singapore, Singapore will ruin at all! Singapore just a small country and i believe if all the Chinese worker or Malaysian worker go back to thier own country... Singapore will ruin like dump.
[Anyway, i am a Singaporean afraid i have to work without all my foreign good buddies}.Poor thing,can't accept the fact...

iritated wrote on 9 November 2009
Staff was rude and arrogant. Like they didnt care we buy from them anot.. My boyfriend and i was planning to book a package from them.. seeing their attitude decided not to.

worried wrote on 9 November 2009
Heard from a friend that they may be facing financial problems. Dunno how true, but I wonder if they can deliver their packages

sad wrote on 9 November 2009
This is the worst travel agency I have ever come across. DO NOT go to them even they said give u free land tour, 5* hotel...all turned out to be nightmare.

Booked their Japan trip for Nov recently. The staff said it is a confirmed tour and persuade us to buy travel insurance. So, make deposit and bgt the travel insurance. A week ago, they called and informed me that they do not have minimum number of customers so the tour is pending for confirmation. I told them it is their fault and told them to think of ways for me. They said wait until they got enough customers......What kind of attitude and service level???!!! I am going to ask for my refund and trying my luck to book elsewhere. Already applied leave and now worried that not able to book Japan trip at this time as it is very popular place during end of the year. :(

Very regretted in signing up package with them....

bhuva wrote on 8 November 2009
went to compass point branch today. their service just sucks. not friendly and was given a shabby attitude. i walked out from there. Their service sukcs.
jnc wrote on 8 November 2009
Hey, nice to read all the genuine and candid reviews.

Let me summarised my exp with five star so far: "poor service and lousy attitude".

We have booked an 18-days tour to Europe (10D) and China (8D); which is supposed to depart on 26 Nov 09. Last week they called to tell us that the airline has cancelled their bookings. We have a choice of changing dates and paying a higher price for a different airline. After a few conversations, the latest from five star is that the airline (China Eastern) has miraculously became willing to move other pre-booked seats to accomodate our original schedule, but this to be confirmed next week.

Throughout the last week, five star keeps shifting the goal post to delay and offer us "alternatives" with higher cost or different dates; knowing very well that as the departure date gets nearer, the odds gets better for them. Initially, i thoughts that this could be a genuine mistake on their part. However, after reading some of the posts in this site, this seems more like one of the more commonly-used scams by unscrupulous travel agents. Btw, has anyone in a same fix as us?

Anyway, let see how five star response when the next week come. Will keep u guys updated on the outcome. Cheers!


ann wrote on 3 November 2009
Attractive advertisement but poor service and bad attitude...
害怕的人! wrote on 31 October 2009
{jane. wrote on 27 October 2009
lousy service no phone etiquette,they get students to be reception!like little children,most of the staff are malaysian or chinese.}

i believe Jane yourself is just another Singaporean with self pride or arrogant people in Singapore. Please don't disgrace ALL SINGAPORE face, as this just only yourself arrogant. What's wrong with those neither Chinese nor Malaysian staff working in Singapore? I believe without thier affort to work in Singapore, Singapore will ruin at all! Singapore just a small country and i believe if all the Chinese worker or Malaysian worker go back to thier own country... Singapore will ruin like dump.
[Anyway, i am a Singaporean afraid i have to work without all my foreign good buddies}
Sally Teo wrote on 30 October 2009
I am very surprised that Five Stars is still in business after getting so many bad reviews. The top management should look into each complaint seriously and improve on their service less Five Stars ceases to exist in the travel industry. All customers value good or at least reasonably good service!
Ivy wrote on 29 October 2009
I jus came back from Korea 8d6n book from Five Star include Jeju island. Everything was very good, hotel & food was upgraded as compared to 1 of my friend who went on this year Jan. But the Korean Tour guide (Linda Chin Hua) service was bad oni. I was pissed by the tour guide, she kept pushing me to purchase ginseng powder ( those who went should know )which cost about US200 per bottle which i did not bought, they will also bring us to Face Shop which i strongly will tell ppl not to buy from that store when tour guide bring u there because they do not carry full range of product as compared to the other store outside n tour guide get comission at the store when we buy at the store they bring u. The tour guide will then become the sale person pushing u to buy the more expensive product n they will tell u the Faceshop outside, product normally expiry date is shorter give funny excuses to stop u from buying outside. And will tell u the price is higher which i compared everywhere is the same and in fact you will get more free gift. This was the oni unhappy thing during the whole trip other then this everything was fine. But i agree their counter staff are a little rude.
angry man wrote on 29 October 2009
This agency sucks! Mannerless people around and the Manager is a LIAR!

goldenfairy wrote on 28 October 2009
MY god! we book packages tour to macau and we paid a deposit of $2,000. we was told that the trip was cancelled . they can just called and say confirm and cancelled without reasons. we applied for leave and now they cant even give us a date on the next trip. Their altitude is horrible and irresponsible . after when we ask for a refundable they keep say not ready. 5 star company keep advertising for??????????i will never recommend friends to travel with 5 star!!!!
lingling wrote on 27 October 2009
finally someone is voicing out,i join their tours to europe,all the way jiang huayu lor.also beh choon mandarin lor,speak english like something in their mouth...wasted my expectation.
tweety wrote on 27 October 2009
agree man!those compliment are posted by the staff themselve ,sicko man!!they say they are up and coming,i believe its(down and collapsing)with this kind of employee they have.where do they get this bunch of malaysian?JB
jane. wrote on 27 October 2009
lousy service no phone etiquette,they get students to be reception!like little children,most of the staff are malaysian or chinese.
Vincent (Singaporean) wrote on 26 October 2009
My family with another book a trip to Redang with 5 stars and so far it everything is good till the day we came back. The driver was not very good in arranging the meal and best of all, we will in a coffeeshop and charge very expensive like eating in the hotel. But later realised that the driver was given the type of free meal base on what the customer order on their meal. Simple : the charges of the driver meal was on the customers bill in some way or another, but no choice it is their culture. Next is the meal-time, lunch as 3 and dinner at 8 pm, so those with children please take care.

Overall it is not bad except the corrupted practise on some culture.

I like to ask the Luoyi comments about Singaporean (I can't stand the way you put Singaporean down), I think you're already one of them if you keep saying Singaporean this and that and make sure your don't apply PR or stay in Singapore after reading your comment on Singaporean. If you're Singaporean, then you're one of these rare kind ! hehe

Everywhere has it culture and it take maturity to understand each other culture.


TURBOBOY wrote on 23 October 2009
BARE IN MIND THAT THIS AGENCY REALLY SUCKS ESPECIALLY THEIR SERVICE TOTALLY UNACCEPTABLE!!!NEVER BOOK ANY PACKAGE FROM THEM!!!
Cheap traveller wrote on 23 October 2009
Piggy, is like that one, look through all the comments from all writers. Take it easy la.....Yes, is suck and fcuk, I call up last week to check Genting tour. We are 3 of them going there. I ask for 3triple room sharing and was told there is no extra bed in the room. I ask then how is the 3rd person sleep. Good the answer you sleep on the floor la... not my business. Ask her what is her name. No answer cut phone.
I call again a few days later and ask the same question. Rely I am a student on training, I don\\\\\\\\\\\\\\\'t know all staffs are busy call back and cut off phone.
This is Five Stars services. Do the boss knows and does he read this. I don\\\\\\\\\\\\\\\'t la.... I think if he reads it he may ask are these travellers \\\\\\\\\\\\\\\"seow\\\\\\\\\\\\\\\" mad.
Anyway, I end up booking with Transtars.
Good Luck.
piggy wrote on 22 October 2009
A very bad service by the staff at People's park. Table name states Irene Choo but not sure isnt the one? A super lousy lady, attitude problem, asked her the package price, she just took the package list, highlighted the price and just pass to me, totally with no communication. Why does Five Stars hire this kind of staff as well we just book online. Service SUCKS!!!! It is really sad just because of this kind of staff, the agency loses customer. The staff should search her conscience.
Lee wrote on 11 August 2009
Your review
I just joined 5 star to Redang ( 1003)on 5th August 2009 ( 4day 3night trip).
on 8-8-2009.We took our breakfast at 7 am and sadly had our lunch at 5:30pm. Oh !! 7am breakfast and 5:30pm lunch.Well done 5 star. =.=

Not good wrote on 28 July 2009
Lousy service, bad attitude service provider.
Dixon Yap wrote on 14 July 2009
I\'ve been travelling with 5 Star to USA, taiwan and turkey with incentive tour for the recent years. There hasn\'t been a problem at all. I\'m planning another trip to eastern europe this september. Look for Ivy Koh. Not for cheap skaters! INCENTIVE TOUR - choose what you want and where you want to visit. Can even change intinerary last min. Super value for money.
zurich wrote on 26 June 2009
Bad service
so true wrote on 3 June 2009
I do agree that all feedback is important, but I guess most of you are just starting to travel with tour groups and that is why you all are saying that... I've travel a few times with tour groups with different companies and all the tour leader understand that there is a group nowadays will give 100% good and worthy feedback, all you all are think are only what you want...

Use your own company that you are working in, is your company going to do a product that when one client say he/she they want something different? I would suggest that client to go for Free & Easy package themselves.... Not only Korea / Japan / China, Free & Easy traveling is easy, just do everything by ourself and you will sure able to do everything you like...

And if all of you have a calulator at home, count this...
1 tour group = 10 client
1 year = 20 group depart to korea
20 X 10 = 200 client
your 1 feedback is only 0.5%...

Next time get your whole group to feedback together... that would at be 5% from the total...

This is Singaporean just like what others has stated... sickening... self centered Singaporean... maybe if you all quit the habbit of standing infont of the MRT door, you all will be traveling happier...

Krithika wrote on 1 June 2009
One of the worst places to experience customer service. When the agents are trying to convince you to take up the package, they smile and coax you to pay up. However, once an issue arises when changes have to made by the customer, the agent starts shouting on the phone, cutting the customer off when they are talking and even blatantly shouting NO when the customer requests to talk to the manager. I had the worst nightmare when myself and a friend booked for a 2 night cruise for the 17th of June. Having a sister come down with flu, I was unable to make the trip and requested for a deposit refund. It was only 1 day back that I had made the booking and was told that I was on the waiting list and that it will be really difficult for me to get a place on the ship. The very next day, tehy said we got a cabin so no backing out. HUH? Was the agent just lying to me then? Having given a very valid reason as being quarantined, no such excuses were accepted. Agent (Sam Cheng) insisted that we have to forgo $200 (within that 1 day itself!). I will never be doing business with them again and will also be spreading the word to my families and friends. They are definitely my far, the WORST agency I have had to do business with.
steve wrote on 20 May 2009
I had an unpleasant trip to Redang with five stars.

My wife and myself was scheduled to depart Singapore to Rendang on 8th May 09 by Berjaya Air at 1400 hours.

On that day, at around 1130 hours, I received a call from the check-in staff of Berjaya Air wanting to reconfirmed our intention to board the flight and to my surprised that the flight was rescheduled to 1220 hours. Which means that we only have less than an hour for us to be at Seletar Airport. Fortunately, we were able to reach the airport in time and the check-in staff was also kind enough to process our check-in with only 15minutes before our flight departure.

Upon my return to Singapore on the 11th May 09, my wife immediately called Five Stars to enquire on the issue and they promised to check and get back to me on the very same day which was not materialize. My wife called them up again the very next day and we got the same reply. Meaning that the issue was not conveyed to the respective personal and again not even a call from Five Stars pertaining to above issue. Nevertheless, my wife went down to their office at People's Park Complex on the third day, 13th May 09 and to her disappointment, the Manager (Ms HongLi) mentioned that due to their nature of shift work, she was not able to gather informations from the respective personal who was in charge of Berjaya Air reservations. HongLi insisted that they are not aware of the change of flight timing as Airline did not notify them.

I find it very ridiculous and unacceptable with HongLi's reply and as a Manager, it is her responsibility to at least apologize and get back to the customer soonest possible. Not just wait and sit on the issue. What kind of service is this? Since she can called Berjaya Air in the presence of my wife, why can't she have the initiative to called the airline earlier... And to our surprised, Berjaya Air actually faxed and called Five Stars on 31st March 09 and it was acknowledged by their staff. Unfortunately, airline did not take down the name of the person who acknowledged the notification.

When my wife complaint to HongLi about the inconvenience caused due to their irresponsibilities and the possibility of missing our flight and guess what's her reply... I quote: 'Five Stars cannot be responsible for this lack of communication and in the event of should we miss the flight, we should ask the Airline for compensation.' unquote. In the first place, we had not even ask for any compensation. If that is the case, than why should we pay S$1500.00 to a Travel Agent to handle our trip. The purpose of paying service fee to a Travel Agent is to have a hassle free trip, but instead it was our worst experience. 'A total nightmare.' We are utterly disgusted by her indifferent attitude and lack of creditability.
Never ever to book with five star again!

Luoyi wrote on 19 April 2009
I just finished an 8 day Taiwan package with 5 Star and overall I was happy with the service. The tour route covered the entire island with many stops and a different hotel every night. Considering the details and difficulties involved in plannng and executing such a trip I think 5 Star staff did a decent job and there were no major problems.

However the Singaporean tourists were another story altogether. They spent the entire trip complaining about everything. They complained about the food, the accommodations, the scenery, the weather, the tour guide, the shopping, the prices, the selection, etc. My wife and I endured many long hours on the bus listening to them complain about how ill-mannered and uncivilized the PRC Chinese people were that we encountered on the other tours, and about how the PRCs didn't queue, and were very loud and ill mannered in public places. The irony was that whenever the bus stopped at one of the many local shops or fruit stands the Singaporeans acted like a tribe of barbarians pillaging a village. When food samples were offered they waded into the crowd, pushing other people out of their way and grabbing greedy handfulls of fruit and shovelling it into their mouths. They would bellow across the crowd to their companions to come join in the Kiasu feeding frenzy and complain to the shop keeper if the samples ran out and demand more. Many times they filled their bellies and then didn't even bother to purchase any of the items they were glutonously devouring.

I mostly ignored this behaviour because there are examples of ill-mannered, and uncouth people in every country. However after sitting through several mealtime conversations listening about how great Singaporeans are, and how stupid, lazy, corrupt, and useless the citizens of all the neighbouring countries such as Indonesia, Philippines, Thailand, China, are I finally reached my limit. I found it very ironic that the Singaporeans acted just as bad, or even worse than the travellers from the other countries they were continuously complaining about.

I will definitely consider travelling with 5 Star tours again, but I will choose my itineray much more carefully in the future. I would be willing to spend more for a package which didn't force me to spend several days trapped on a bus full of crude and uncouth barbarians.

Gyn wrote on 18 April 2009
I have a very very bad experience with FIVE STARS too.
On the 4th Apr 2009, I went with 5 of my family members to Malacca. We got the packaged tour from them.
On the day of return, 5th Apr, was told to wait at the lobby of Hotel Equatorial @1400hrs. When the coach arrived, according the driver's pickup list, they only catered for 5 pax. How to accomodate 6 of us ???
So the driver refused to let us board the coach and told us that another coach will be coming to pick us up @1500hrs. We double confirmed with the driver and he said, "Very sure".
Waited till 1500hrs but still no sign of coach arriving. We approached the hotel's concierge for help and was told that, if by 1430hrs still no coach, means that there will not be any more coach coming for the day.
Panic, I called up FIVE STARS Emergency Assistance (EA) contact that was printed on the invoice. Tried for 15 minutes but nobody pickup the line. Don't know what kind of EA line is this ?? Nobody man it and still dare to list it as Emergency.
Tried the S'pore branch contact, the staff picked up and I clearly told her my situation. Guess what the staff asked me ?? "You bought the package from which branch ah ? "
So I told her, People's Park Centre (PPC), then she transferred my line to that branch. Somehow my line got cut off. I had to call back again. When the call finally get connected to PPC branch, the receiver asked me who I bought the package from, and transfer my line to that girl Jxxxx, who sold me the package.
Instead of providing help, she questioned me loudly, "Why you didn't board the coach !!!!" Only keep insisting that the invoice stated 6 pax and that she is right.
We know that the invoice clearly stated 6 pax but somehow this doesn't tally with what the driver had on his list. This shows that their internal planning was screwed up.
I insisted on talking to her superior but was told that he/she not on duty.
She put me on hold and the line got cut.
Fuming hot, I called another branch and managed to relate my problem to the branch manager. The manager helped to arrange for another coach to pick us up and tried to explain that the staff is not rude, just that she don't know how to express herself.
What kind of crap reason is that ?? To me, it is just pushing the responsibility and cover up her staff.
She did offered to pay my international call bill though. How much will that cost as compared to our fright of being stranded in Malacca, worst still the next day is a working day for us. My 2 Elderly were shivering there and kept mumbling "When is the coach coming ?"

We waited till 1700hrs, then the coach came and pick us. We arrived at S'pore at 2200hrs, reached home closed to 2300hrs.
A few of us took urgent leave the next day. Really an unpleasant experience.

On Monday, 6th Apr, I called the FIVE STAR Big Boss's brother, Vxxx and relate our bad experience in Malacca to him. He told me that he need to check with his staff and call me back with an answer. Waited till Sunday night, 12th Apr, still no call from him. I called him, he didn't answer, called again, he hang up his phone.
I send him an SMS requesting to get back to me. Till now still no call or reply from him.

From here, you can see, even the Boss behaved so irresponsible, how to expect the lower level to follow. Definitely, FIVE STARS tours is NOT A RELIABLE AND TRUSTWORTHY TOUR AGENT.

Luckily it is just Malacca, still can get other means of transportation back cheaply. Imagine other oversea countries, HOW ??

I'll never never sign up with FIVE STARS TOURS anymore, including all our friends, companies and relatives.

FIVE STARS TOURS with ZERO STAR for Customer Service.




yap wrote on 16 April 2009
their staff attitude are very very very bad and very rude oso.. disappointed
Kevin wrote on 14 April 2009
Its truth from what others have mentioned. It is NOT a good travel agent although its name is popular like the one GrassXX. Both of them have a very bad impression to me. I went to Peoples Park Centre to make enquiry about the free and easy tour to KL and the front line staffs have given me a very disappointed answer and it seems they do not know very well about their scope of work. Moreover, they do not understand and have no updated information from the main office. Worst still, they even insisted their answers are correct and they refused to seek assistant from the senior staffs. I am wondering how the management from the HQ trains the front line staffs. They are not respecting and paying attention to their work and how we (the customers) going to respect them. It is the same for GrassXX, The front line staffs are pouring the customers away to the others travel agents. What is the point of paying extra money to upgrade the coach to a better one and they have no guarantee of giving the customers the working TV set in the coach. They said if on that day, the TV set is found to be faulty; we cannot make changes or refund. It seems like we are paying an extra to buy a “fool” of ourselves. Why can’t the management make sure that the coaches are in proper condition before it allows driving on the road? If it is the case, we will have no guarantee on the journey if something happened to the coaches when it is traveling on the highway. Both of the travel agents are totally out of my mind when the staffs have such a working attitude and irresponsibility. Therefore, do make second though if you are going to make reservation with them. I would suggest that it is worth traveling by flight to KL if you can buy a cheaper air ticket and to make booking for room directly from hotel. It is cheaper compare with travel agents.
disappointed wrote on 10 April 2009
five stars is a super duper poor service travel agency.When i first step in their 5th floor office,thinking to enquire for taiwan pckg,but all of conter staff treat us like transparents,busy with their computer..i was asked a so call cruise/msia dept,they very attitude direct me to opp side,when i was sit down and ask,the staFF was very attitude attend,look like i am disturb him,poor knowledge for taiwan.very disappointed wif them,won't book tour with 5 stars again..
lily wrote on 8 April 2009
this agency too much of "china" staff who cannot speak a proper english
Joanne wrote on 31 March 2009
Five Stars provided me with the wrong price when I enquire on their packages. They admitted their mistake when I wanted to book. Very unprofessional. They also cannot speak proper English even though I requested for English on their hotline. Very disappointed that they don't even bother to train their frontline staff properly. Looking at all the reviews here, I am thankful that I didn't book with them!
Mr Immy wrote on 23 March 2009
Lousy tour agent.A lesson to be learnt.Went to Perak for holiday .We taken the night bus departed @ 2100hrs.Pick up and drop off other customer along the way and reached perak bout 0530hrs.The bus driver did`nt even know that he should drop me at the resort in the wee hour.in the end after some explaining. he dropped me in the hotel lobby after experiencing some problem with the security there not letting the bus through.the driver asked me how much do i pay for the bus fare which was included with the package.i told him all was included and have no idea.then he told me that the tour agency did`nt told him anything bout sending me to the hotel and that the five star tours customers always encounter this stupid problem.the others in the bus are starting to complained too saying it`s a hassle to send me to the hotel.`it made me look like a fool by this point of time.i said sorry even though all of this was beyond my control and walked to the lobby.The reception there was surprised that i arrived at that hour.She was being very nice and say that she`ll do me a favour to check me in that early.Again,i thought all was planned for me.i`m so pissed that i can`t sleep so about 1000hrs i called Five Star Tours with the hotel phone(IDD PAYABLE TO ROOM)few times to get through and put on hold then asked to call back later.Staff are busy to entertain.So i called back and on hold again,then i asked what will be the plan for my pick up on the departure day as the previous driver told me that no coach will come and fetch me on that day.The agent Told me that coach will be there as stated in the voucher @1015hrs.Feeling uneasy,the next day i called again and she affirmed that it`s correct just be at the lobby @1015hrs.Well it takes load off my mind to know that gettin back was arranged.Cut it Short,on the departure day itself, recieved a call from Miss Seah (related to the tour agent with malaysian number) @ about0950hrs,Suddenly shouted at me asking where i am.i was dumbfounded,who was she?Why she shouted?Why she giving me instruction in Shouting manner?She said that i`ve to be at the lobby by 0930hrs and a public TAXI with no further informaion given will come and fetch us to the bus terminal.So i rushed to the lobby and the taxi only arrived and picked us up @1000hrs.Arrived at the terminal.Other passengers in the bus looked at us giving that`You latecomers are holding us up look`.There`s still some more incident but i`ll cut it short .i`m so pissed that i didn`t explain to any of them.Just to share my experience so that future holidaymakers can expect that SHIT do happen when travelling with FIVE STAR TOURS.Any of u working with this travel agent who happened to read this review,do your job and try damn hard to make holidaymakers enjoy thier trip.Will NEVER book any trip with you guys again.
Mr Lum wrote on 10 March 2009
Agree with Mr Lee, every time i traveled. Sure there will be optional tour or extra pay up. Even i go Thailand, also got...
Actually you can choose to not join. i go by myself frequently as well.
Mr Lee Kwan Seng wrote on 10 March 2009
To For Those Cheap Skater, every customer have their commend sense before they join the tour.The staff will explain cleary all those thing to customer.I have join five stars normal tours and big group tours(australia). One more thing the OPTIONAL TOUR is not FORCE for it,somemore europe/western country all the agents are provided the tours for sure will have optional tours.
I think u better use your commend sense before u write in the comment.
For those Cheap-Skater wrote on 9 March 2009
Should everybody who was join the tour with low low price... Pleaase use your common sense to ask yourself why the price you all paid was so cheap? Definately there must be some kind of fishy smelly behind of its. If you really join the tour because of the cheaper price, pleaase have the mentally prepare that will be an OPTIONAL TOUR will add in to cover the cost of the tour. If you have unpleasant experience after you joined the cheap tour, then you should blame yourself that why you so cheap skate...
don't blame the agent or the leader... they only do thoer part only....
Peter lam wrote on 5 March 2009
Helo Vincent?im entertained by the young man u mention...he seem to be too young if leading tour. but when i talk to him, he sound very confident of what he speaks. however, i think there is still a lot of improvement space in future.
may b i ask smthg that he knows well so he can entertain me well.five stars is young and in growing, i realise that this company offer attractive package and competitive price ove market. it is good for consumer, cos we take advantage from it. i never book any tour to europe with them, so dont know how to rate them also not fair to rate them by judge a book by its cover.
in growing company sure will have a lot of newbies, got to give them some times, may b.
1 tour is defined by its accomodation, service of tour leader and meals. may b i will try it in future....
then i can comment on it, haha.
whoever traveled back with five stars, forget the unhappy memory, those who havent go, enjoyn urself!

Ms Li wrote on 5 March 2009
Last month I had a chance to take Five Stars coach to genting highland with my bf, it is my 1st time travelling wif them, I did not enjoyed the coach ride as the coach itself is very dirty, at a point of time when i was sleeping, a cockroach crawl onto my leg and awaken me, maybe sometime is normal to have small cockroach crawling in our Singapore public bus, but is understandable cuz they operate many trips aday. Five star coach i think operate 1 trip to genting daily, yet they cant ensure the cleanliness of the coach, maybe im too subjective but wait til u guy encounter my kind of bad experience then u all will know.
Vincent wrote on 5 March 2009
heard that five stars jus started doing tours to europe. any reviews?anyway i visited their booth during natas. one of their staff junbing attended to me. i wasnt quite satisfied with his service. poor product knowledge and i would say he seem quite inexperienced to me. might have to consider when signing up with their europe tours since they are pretty new in this market.
apple juice wrote on 4 March 2009
Hi Mr Tan,
Care to share more of the Europe trip with Five Stars? Alot of travelling time on the coach? Hows the accomodation, food etc.?
WOW FIVE STARS wrote on 2 March 2009
I'HV BOOK A TOUR WITH THEM AND I THINK THEIR SERVICE IS EXCELLENT HIGHER THAN MY EXPECTATION ESP LOUIS LIEW HE IS VERY HELPFUL AND KIND AND POLITE THANKS HIM FOR SUCH A GREAT SERVICE HE STATION AT PEOPLE'S PARK COMPLEX, FIND HIM IF YOU WANT TO BOOK TOUR PACKAGE. HIS REALLY GOOD, OH YA BTW IF YOU TRAVEL REMEMBER TO BUY TRAVEL INSURANCE FOR PROTECTION OK =]
Andy Chen wrote on 1 March 2009
I went to Natas Travel exhibition 2 days ago to compare the itineraries, price and etc for a trip to Cambodia.

What surprised me is that 5-Star charge almost S$1370 for a 5D trip to Cambodia (Phnom Penh + Siem Reap) whereas Chan Brothers and CTC is around S$770. All prices include airport tax and misc. charges. The only differences is 5-Star has domestic flights from Siem Reap to PP whereas Chan Brothers has a coach service. How can there be a different of almost S$600?????? NBCB

When I spoke to their branch (before the Natas visit), the staff told me that the airport tax was S$112 per person, and it became S$180 when I was at the exhibition. How can a daylight robbery occur when the fuel prices are lower now, and suddenly shot up as the staff at the exhibition told me the airport taxes just raise. I challenge for the reason and staff said just went up.

What I cannot believe was that the staff will bluff you about Silkair terminology of "V", "Q" or "VQ" class of the flight, and it costs another S$110 dollars more.

Just watch out that during bad economy crunch, there are some sickening, disgusting and "faceless" 5-Star travels agents around in Singapore.

I will never, ever, go with this company and pre-warn anyone who asked me about my impression about this company.


>.< wrote on 1 March 2009
fivestar gambateh!!!
Ming wrote on 26 February 2009
Hi, S'porean and M'sian. I suggest that you all take Insight Vocation, whcih offer expensive package, 4-5 star hotel, personal escort (professional)...Good? Go for it! Then no more problems.
Mr Tan wrote on 25 February 2009
Just want to share my Europe tour ( 8 Days Switzerland ) experience with Five Stars . My tour leader is Jia Fu . He is Singaporean . With his service , myself and my wife enjoy the trip very much. Five Stars actually provide value for money Europe package. The hotels , meals , guide , coach arrangements are very good. I will travel Five Stars for my next Europe Trip.
world traveler wrote on 25 February 2009
I have been traveled to a lot of places. Met thousands kind of people, only one thing want to share.
No matter to where, with who, you travel, be easy with your own mood. Choosy, "tiao geh", superiority of own nation make self suffer...
My friend, "OF COURSE" professional service is basic requirement. However, i think it is only depends on which angle you define someone.
Jas wrote on 24 February 2009
Hi "first & last time", who is your tour leader? He might be the same Malaysian tour leader from my previous Europe tour too. 5-stars seem only has Malaysian tour leaders, all can't even speak proper English, had a very hard time to understand what they are saying. Of cause, same like you, I "enjoyed" my tour a lot as well. Ha ha.
lousy5star wrote on 5 February 2009
Damned pissed off with five star tour!!!!!! My Korea trip SUCKS TO THE CORE!!!!! And to imagine we had to pay extra $$ compared to other tours and yet the arrangements was not as what had been arranged and promised over in Singapore. It was not to what we had asked to be arranged and had been promised. And imagine they still got the cheek to say ours is special tour package. But to my horror, after I took a brochure from their shop and compared, only 1 shopping item was cancelled and not as what we had asked for. The rest remains the same and food also SUCKS and certain food items was also missing as what was written in the iternary. What the hell!!!!!! This five star tour should be called lousy tour. This lousy tour really spoils my image of Korea and Chinese New Year!!!!!
Angry wrote on 21 January 2009
Could not have imagine the service from 5star is so bad till i book my trips to Camera highlands KL and malacca last Oct. We stayed at Palace beach in KL which is 20-30min drive away from KLCC.
We waited for 2HRS and 45MIN for the 5 star coach to pick us from KL to Malacca, we were being told to wait at hotel lobby since 9.30am for the coach to pick us up at 10.00am.
At 10.20am, the coach is still not here, so i decided to call 5star and check.
The 1st call, they put me on hold for a very long time, thinking of the high cost, i hang up.
One lady hang up my 2nd call which piss me off. I think its not her carelessness to do so.
I waited for 10min till i reach the sales person. They transfer the calls to many places and Nobody bothers to ans me.Very frustrated.
They told me that the coach will be late about 11.30am to reach. The time was already almost 11am.
At 11.40am, The coach was still no where to be seen. I request the reception to assist in calling Singapore to check. 5 star took a long time to ans their call and finally say the coach will reach by 12pm due to traffic.
The coach finally arrive at 12.15pm. When i ask the driver, he answered that he started his journey from GENTING at 10AM and needs to pick up others at various hotels.
5Star should not request us to wait at the hotel lobby at 10AM as the coach also starts at 10AM from GENTING.The location is at least 1hr 30min from GENTING.
Will never book with 5star for Malaysia ever again


first & last time wrote on 15 January 2009
below comment from "stupid wrote on 7 January 2009" sounds exactly like my tour leader during my recent europe trip with Five Stars Tours... so u can imagine how i "enjoyed" my trip... :(
stupid wrote on 7 January 2009
to all singaporean customer,pls dont look down malaysian,dont think singaporean all is good and polite..damn shit!
john wrote on 7 January 2009
poor product knowledge
lim wrote on 23 December 2008
worst agency
Kim wrote on 3 December 2008
5 Stars is the worst,bad service travel agent i ever been. I cant type my words as this travel agent is damm worst that i cant even have words to describe. I believe I swear i will never ever book with them on any tour or even coach ticket, i will inform all friends and relatives abt this "smelly" 5 star.
chuah tian liang wrote on 30 November 2008
For all the times i had been using 5 stars coach to malaysia and have no complain at all. But this time it realy spoiled my this beautiful sunday evening from a staff by the name Liling at Blk 221 #01-104,
Boon Lay Shopping Centre, fivestars travel. This staff attitude is worse and Five Stars Tours dosent deserved the pledged in providing excellent service to valuable customers.

The incident is like that:
We booked a coach at 5.30pm at 29 november 2008 to kuala lumpur. Howvever by the time around 5pm a staff from 5 stars had called us to collect the bus no. That time we already at the carpark infront of 5stars. we thought there is a courtersy called as remeinder.
So by 5.10pm we collect the bus no at ticket counter and my mum when straight to brought some bread in-case she need to sosume during the journet by 5.15pm to 5.20pm again a called to me, where we are just infront the coach. We told them my mum will be back very soon, but the staff ,liling with very bad attitue told us the the coach will moved when everybody is in the bus even though before 5.30pm, therefore i file a complaint that it is just 5.20pm and she will be back just before 5.30pm before the coach depart. The Liling put in the way that we are in the fault, and didint value a royal customer like me. At the end my mum back at 5.25pm 5 min before the coach depart. so i believe the 5 stars Liling souldnt have ths attitued, sound like we are having free ride in the coach. I hope i can alert anyone who wan to use 5 stars , should prepare for the emotion disturban from the staff. especialy Liling.
VJ wrote on 20 November 2008
btw, the same reason "the guy quit liao!" was given when I questioned about the mistake in the booking of hotels. When I asked for the proper name, address n telephone numbers of the hotels they had booked for me (the same ones used in their packages to Taiwan), the lady whom I spoke to said she and the other colleagues didn't know the address and the guy (a senior) who was responsible for my booking had quitted.

I thought CTC was bad enough (the tour guide was more keen in earning commission at Rolex centres etc) than whether making allowances to ensure we enjoyed the fun we were looking forward to after going all the way up the mountain. These agents made me quite anti-package (at least from Singapore agencies).

When I went to NATAS fair for my Korea trip last year, most agents are quick to tell you about 4-star hotels and the number of restuarant meals included and not the actual sites of attraction. When I asked a lady from Dynasty why the Korea's packages only include 1.5 days of less in Jeju (mostly indoor sites such as the Bear Museum other than the Dragon Rock or something of that sory at Sunrise Peak) , her reply was 'there is nothing to see there'. So, in the end, I chose to go on my own as I was there were more to Jeju than just a Dragon Rock and a small Bear Museum which I could easily see elsewhere nearer
VJ wrote on 20 November 2008
"lousy services... never deliver what they say. booked a trip to taiwan for 9 of us, promised that that the hotel is 4 to 5 stars and the food will be great... but the actual experience, hotel feels like 2 star, food wise, i have never experience such cheapo and tasteless food in my life. as a result, gave me a very negative impession of Taiwan on the whole. The tour guide brought us to somewhere near the 101 building and say take pictures can liao.... damn it, might as well see the pictures on the internet. And the travel agent in singapore, james, called me to pay the balance of the travel package. The tom=ne was very bad. I have already paid S$10800 and the remianing balance is $10800. then call me to say, you better pay up now ot the trip will be cancelled. sounds like "ah Long" man... damn it, i told him i have already paid up the $10800, you think i won't pay meh, what attitute. Then soften down his tone. My wife and me will never see them again!!"


I had the same threat from James too, after paying 80% for the free n easy trip to Taiwan. While I understand why they like money to come in early, I feel that we were taken for fools who have never flown. Was advised to pay 80% asap in case air tickets cancelled (I didn't believe that cos even pricebreaker allows booking up to 3 days for online air ticket booking). I paid anyway, only to have him called him 2 weeks later that I better pay up the balance or air tickets nn hotel rooms not secured. I felt it was the agency's responsibility to secure it since I paid 80% on the spot. I asked him how that could that be. He was startled for a while n added that I should settle quickly. Then he proceeded to tell me that he would call me again when everything is settled. That was another two weeks' wait. While I don't mind paying earlier or later, I thought I was taken for a fool. The hotel food at Yilan and Hualien really sucked. The one at Ximending, Taipei was slightly better but we had two eggs, 2 buns, one coffee/tea everyday for 4 days. James had painted a exaggerated picture of 'eat until you full' and the food was so so good. Turned out to be the worst I have ever come across in all my travels. Also had prob with the hotel booking as he gave us only 1 or 2 hotels to choose from at each location and promised that the locations are really accessible. We ended up taking cabs (S$12) each trip to get to hotel from station at Yilan. Even the one at Hualien was only accessible by 10min's cab. The hotel name, address and telephone number was not given too. The hotel name was wrong and incomplete so that I had to checked online and called the hotel up. All the hotel vouchers stated my name but the booking was actually done using my fren's name. Thus, I had difficulty at first locating my booking with the hotel at Yilan. There were 2 there with similar names and if not for a local day tour operator who questioned me, I hadn't realised that. There were other miscommunication too. Overall, I am really unimpressed with their service, though I paid an average of S$30 more per day for hotels compared to what pricebreaker or SA tours would charge.
1 time wrote on 3 November 2008
I had confirmed package to camaron and paid up 50% deposit, revi their call ask to pay extra $20 for each room cos no more superior rm and they just upgrate us to deluxe,i just feel veri lazy of their service.
Europe goer wrote on 23 October 2008
I think is true that add another S$200 couldn't going to London. Is a common sense that London consumption is high. So, is reasonable that S$200 can't go to London. I also booked with Five Stars Tours for the same package. But i read in newspaper: 10D S$1758, 12D S$2358 by China Eastern.
I booked for 12D going by SQ because i was told that most of group going for 12D is fly with SQ then back with A380. Price will higher but i think is still worth and fair compare to other agencies.
However, i haven't depart yet. Hope that with the fair price also can get a good quality package as they told me.


pissedgal wrote on 21 October 2008
I am goin to Europe next mth By China Eastern...It's a 10 days to Germany, France & Switzerland. They told me to add $200 if I want to go london....my parents are agreeable. When we are at the travel agent to make pymt for the 12 days trip, I was told tat it is not possible unless I took SQ n I have to top up $1500 for SQ which of course not worth it! It is so irritating...I wonder wat other probs will arise
alan wrote on 21 September 2008
lousy services... never deliver what they say. booked a trip to taiwan for 9 of us, promised that that the hotel is 4 to 5 stars and the food will be great... but the actual experience, hotel feels like 2 star, food wise, i have never experience such cheapo and tasteless food in my life. as a result, gave me a very negative impession of Taiwan on the whole. The tour guide brought us to somewhere near the 101 building and say take pictures can liao.... damn it, might as well see the pictures on the internet. And the travel agent in singapore, james, called me to pay the balance of the travel package. The tom=ne was very bad. I have already paid S$10800 and the remianing balance is $10800. then call me to say, you better pay up now ot the trip will be cancelled. sounds like "ah Long" man... damn it, i told him i have already paid up the $10800, you think i won't pay meh, what attitute. Then soften down his tone. My wife and me will never see them again!!
cysta (Sims Drive) wrote on 13 September 2008
Often booked with 5 stars to travel to Malaysia and so far only 1screw up when we went up to Cameron Highlands recently.. Our bus back to SG took nearly freaking 12 hrs! At first the bus wasn't punctal, then they had to go KL to drop 2 customers.. So after that we were told that there wont be any more stops. BUT the stupid bus driver went to Malacca to pick up 4 ppl!!! Pissed all the passengers off!! icon_ranting.gif Well.. that's the onli screw-up as of now..

I also booked a tour with 5 Stars to Korea too.. coz it's the cheapest and value for $$.. Did lots of comparing with other agencies at tat time! And overall experience was good.. they delivered what was promised!! And seriously, food's fantastic over there! Room wise are 4-5 Star hotels with great views... And the tour guide gave very detailed explanation to us! But I kept dozing on the coach (Nt on purpose!!!!) Service's good..We dun haf to wait for the bus nor do they give us very little time to shop/ walk ard...Oh!! they have this photographer ard (You are supppose to buy picts fr him @ the end of the trip.. but of course U can choose nt to! ) who's veri friendly and helpful! Carry our bags.. Serve us during our meals..(So in the end, think we bought 8-10 picts fr him.. = abt S$80!!!! and we are the ONLY ppl who bought the least in the tour!)
BOON wrote on 18 August 2008
FIVE STAR SUCKS
Celia wrote on 13 August 2008
Looking at all these reviews, I'm glad I didn't book my trips with them. Once I step into the branch at Beach Road looking for packages to genting, all I get are rude replys or they will pretend to act as if you are invisible. Really bad customer service. I will rather spend my money elsewhere.
Terribly Hurt wrote on 10 July 2008
All the bad experiences have been mentioned by all the writers. Me too have so much of same experiences with 5 stars. I wonder why there are still many people who want to try their services when we have already posted our advises. Take care and good luck for those that do not seek our advises
teh wrote on 15 June 2008
Have booked with them a tour to Japan and a tour Malaysia.

And we are happy with their services. Maybe you will want to try the branch at Peoples Park Complex
BANNED 5 Star! wrote on 12 June 2008
We book a 4D3N F& E with FIVE STAR TOUR to HK this coming THU. Due to some unforeseen circumstance, my hubby cannot go with me, so we went down to check if there is other alternatives like :
1) we can change name ( I'll get my frd to go with me instead). We are willing to pay for the admin fee.
2) Postpone the trip?
but the reply we got was - Can't change, MUST CANCEL and buy a new ticket @ S$500++ ( end up i got to spend almost $1500)
- Postpone is worst, must pay additional almost 400+ (hotel+admin+ dunno wat)
So after much consideration, we decided to stay put, see nearer to the date he can make it or not. Then today, i rec'd a msg from them " You are buying a 2 to go package, so it's a special ticket, you CANNOT cancel"
What is it?? I'm still considering, worst come to worst, i can just go ahead and throw the ticket into the drain lor.. why is she telling me all these.. so now how, does that mean even if i'm willing to forgo that ticket, i can't go alone? What if they don't allow me to check in? This is too much.. why didn't they tell me when we first book the ticket, I check thru the doc given by them , no such clause! All she said was perhap her colleague made a mistake- And the best part, i think the staff are all very well paid, she sound like 1800/- is nothing!
I received a call from the sales from century sq, telling me the case was passed back to her and the moment i pick up her call she said " hello, now i handle the case, tell me what you want" What kind of customer svs is this! I was very angry, and i told her since your HO passed the case to you, they shld have told you what i want". and that was the moment she said she will do the cancellation of one ticket for me and do the necessary amendment, will get back to me.

I waited patiently for her reply and after 1hour, she called
She : Mrs Goh, your ticket have been amended and you will fly out tmrw at 8am and coming back on 15/6. your seat is no longer available so you will have to come back at 8am flight.
Me: Huh, why like that.. Okay never mind. so i'll reach Spore about 12 plus rite? so how much must i top up?
She: $265/- hmm..hotel charges and 35 is for airline for amendment fee. Then hor i will change the hotel room for you.
ME: Wait? why are you changing the room when there is nothing to do with the hotel? I'm going alone doesn't mean i can't take a twin room right?
SHE: Oh..ya.. ok.so quick, you want the ticket or not. so you must come down and settle the 265 today
Me: OK.
I thought all was well until my GF told me the flight back from HK will transit at BBK! I was really shocked cos since day one we wanted a direct flight and AGAIN.. she didn't inform me about the change. I called again.
Me: Hello, can i check if the flight coming back from HK is direct?
SHE: Hmm, let me check. Oh~~ you have to transit at BBK.
ME: WHY DIDN"T YOU INFORM ME JUST NOW?
SHE: I think i forgotten and anyway YOU DIDN'T ASK also.
ME: HUH.. My fault for not asking? i asked if i'll reach s'pore 12pm and you say yes. Don't you tink it's your duty to inform me? What is happening?
SHE:Hello, Mrs Goh, I'm been "HAO XIN" ( out of good will) for doing all the changes and amendment for you, you still want to complain so much!

This is just too much. This is not customer service. I guess she must have forgotten who writes her pay check. It's customer who are paying her salary and this is not the way we are to be treated.


The Goh Family wrote on 12 June 2008
Yes! 3 Votes from me and my family! They are one of the lousiest agent I\'ve come across. Their customer service... I\'ll say LOUSY. It\'s the first time and last time I\'m going to them. Thanks to them, we have to cancel our $1800/- package to HK and I\'ll be seeing them at court.
Dolphin wrote on 22 May 2008
My mom and aunties book their tour package to China and Vietnam...was told SIA flight....then after booking become CA! Con people! Ban...black list!
Chong MF wrote on 22 May 2008
Not good experience with 5 stars during my trip from Cameron back to S'pore during end of March. The VIP coach tv not working and the driver is extremely rude when asked why there isnt any stop over for dinner from Cameron back to S'pore. He claimed tat it was the office instruction. Only stopped for toilet break and to buy some food from petrol kiosk.
Amit wrote on 11 May 2008
Hi
I found this website while searching for a feedback section for my experience with five star tours in singapore.
I am on my way back from genting using one of the packages offered by them and I must say that it has been a forgetteble tour for most part as far as the services by five star is considered.

My personal entertainment system doesn't work, for my brother - he can't switch between the games and movies offered and to top it all I have not encountered the staff that is more inconsiderate and bad mannered. No apology for the things not working but a sarcastic talk and sadistic grin is what I have got from these guys in the coach.
I don't think I had paid a few hundred dollars for a bad hotel room and a boring journey back home.
I don't even know if this mail is going to be useful, but the fact I have written it even before the journey is over shd allude to my irritation. I am sure I am not using them again!
Thanks
Amit
Yue wrote on 7 April 2008
This agency was full of horrible guys and girls
Chua S.K wrote on 16 March 2008
No doubt about it, 5 stars deserved to be the worst tour agency in Singapore. My friends and I book through them to a trip to Redang in 2001 and they actually put three of us (there were five of us altogether) into a return trip by coach on another day without notifying us in the first place. When we found out the day before, they told us that there's nothing they could do, the coach was fully booked! We felt cheated. We ended up taking a flight back and then public transport out of our own money. :(
autumn wrote on 24 February 2008
Yes, I also have very bad experience with them. Went with my family to KL in 2005. Some of the seats are spoiled and my sister-in-law sat on a non-reclining chair. When we reach KL, they say the coach cannot go inside the hotel and just alighted us 1-2 streets away and we have to walk in. When we wanted to check in, and to our horror, the agency did not even book accom for us! Luckily the hotel staff is very nice, say there are available rooms and they could check us in first and settle separately with the agency. And guess what, the coach back from KL to SIN is also a terrible experience. The air-con is almost non-existence. We had sauna for the entire 5 hrs back. I wrote an email to the management to complain. Hardly surprising, they did not even email me back. I have never book with them again.
nachonster wrote on 27 June 2007
I booked a trip to Aussieland with Five Stars...the price everything already confirmed and paid a deposit. Then they tell us to come down to submit our passports for visa as well as pay the full amount. Ask them which branch to go down, they say any branch also can. Ask again, must we go down to the specific branch we booked. They say don't need, go to any branch also can.

So we went down to a branch. Asked for the person who called us. Everybody dunno who we're talking about...then finally, someone says the guy quit liao! :blur: He just called us the day before! Anyway, then submitted passport to this person who die-die swear she will pass to the person in charge....and then want to pay, they say cannot. Must go back to original branch to pay! Argue argue also no use, so basically have to make another trip to another branch. Reach there, they say the price increase liao. :blur: We already signed some receipt prior to that, so how can anyhow increase the price? They say dunno what foreign currency change so have to increase, and the girl say 'Anyway, only $5, you just pay lor!'....so we told her 'Anyway only $5, you pay for us lah!'
Then settle finish, few days later another person calls us and tell us we haven't submitted our passports!!!!! Diao! Insist we already went down to XXX to give XXX but he say he never get, ask us to go down again! Next day go down, the guy on leave!
After alot of hassles, finally managed to finish everything....Before leaving, have to collect some free travel bag and the travel stuff from the office. Went to the office. about 10 counter staff, not a single customer. We sat there and waited for someone to help us but NO! They were all gossiping about whether the previous customer is a Loanshark! Finally a more senior staff comes to help us (I think we sat there for 15 minutes with all the staff pretending we were invisible)....and she helped us get our travel bag...but someone took away from her table, so she was all panicky and asking her colleagues who took the things away. No one bothered to help her look, one guy just say "Aiyo don't have don't have lor! No Big deal what!" This senior staff knew we were damn pissed with the attitudes, so she kept apologising say they are all from malaysia don't complain to the management or else they kenna fire, etc.

Finally can depart on the trip, our guide was someone who's never been to Australia and couldn't speak English (nor Mandarin properly). Malaysian guide. Sigh~ So she couldn't communicate with the local guide..and spent most of the time queueing at the wrong places to get us into the attractions. There were some people who couldn't understand Mandarin in the group and we had to translate what she said to them. Best thing, she brought us into Movie World without telling us when and where to meet for lunch. Until everyone was scattered inside, then she tell 1 or 2 people and hopefully we will bump into each other and pass on the message!!! So lunch was horrendous! Alot of people didn't even know where to go.

And then prior to departure, the agency told us the tax was blah blah amount. On the trip she suddenly said it's more. Everyone complained how come earlier said it's only how much, now suddenly increase. She just say dunno, just pay. Then the agreed tips also she suddenly increase! Of course we didn't agree to it since she didn't do anything for us at all! In fact this is one tour guide who keep asking the tour members to help her take photos instead of the other way round!
Damn jialat lah, 5 Stars!
rene wrote on 27 June 2007
Had really bad experience with Five Stars. Went to Cameron wif fiance. On e trip back, we were practically stranded there. They called us that morning of departure only to tell us that we were the only couple coming back from there so they've arranged 'alternative transport' for us. Imagine our horror when we were put on a PUBLIC BUS frm Cameron down to KL to transfer to yet another PUBLIC COACH back to Singapore. The 1st bus was one of those rickety, non-aircon buses....

We were SUPER ANGRY!! I mean, we paid good money for our DIRECT COACH to & fro Cameron. IF they were gonna put us on public transport, i mite as well have bought my own tickets.

My friend who went to Genting with FIVE STARS had bad exp too. The whole group of them, 9 altogether including children, were left stranded at Genting when it was found that FIVE STAR made a boo boo & overbooked the coaches. SO there wasn't any places for them on the buses.

Again FIVE STARS do wat they do best, that is, put my friend's group on PUBLIC TRANSPORT. They took a shuttle down to Larkin at JB & had to find their own way back to Singapore from there....

When we all made official complaints, the management couldn't even be bothered to compensate accordingly the amt of stress & suffering we were put through & compensated us with, get this, ONE BLOODY NITE STAY IN FIRST WORLD HOTEL during off peak season & we still had to pay for the transport there...
west wrote on 25 June 2007
I had a very bad experience with 5 stars ! It was about 4 years back when i went to Redang.
We waited at the agency for close to 2 hours for the coach to depart due to some traffic jam in JB as what they have claimed to be. As we were rather late and the coach have to reach the ferry terminal to catch the ferry, the driver was speeding dangerously.
When we reach the bus station in trengganu, everyone got down and their respective resort vans will fetch them to the ferry terminal. There's another couple with me and my bf joined the Berjaya resort and we waited for half an hour without anybody to fetch us!!
We called back the agency in s'pore and they said cos we were late, the van left! Shouldn't there be co-ordination between the agency and malaysia side since its their fault to be late. And the agent told us she will arrange for a car to fetch us to the terminal but we have to take a 10mins walk. It was raining very heavily and we have to ask for directions to the pick-up place. As we walk, we were thinking why should we be going through all these.
As we were very late so we didn't care much and kept running. Finally, the driver managed to call and requested for the ferry to wait for us. We were the last to get in the ferry and everyone was looking at us.
Due to the running in the heavy rain, i had fever throughout the holidays and the other couple were also down with flu. Our whole trip was ruined. It was the 1st and the last of 5 Stars. Would never ever book with them again!


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