2mth ago, my friend from KL visit me, when he bought the ticket, the counter staff told him the bus will stop at Koven,

but after Malaysia customs, the driver give him and the rest

( total 3 of them ) a bus ticket from Causeway Link to Kranji

Mrt station and asked 3 of them to find their own way to

Koven. i told my friend maybe coz just 3 of them. today i just

back from KL, so i bought Citiexpress tricket and checked with the counter staff again and she assure me that will stop at

Koven, but same thing happen again, now the driver drop 9

of us at Singapore customs and didnt pick us......there are

a old couples who walking very slow and a very young girl

who fist time come to Singapore for study with 4 big bags..

her relative is waiting for her at Koven while she dont have

any SGD or coins.....so i pass her my handphone to call her relative and i bring that old couple to taxi stand......i wonder

what will Citiexpress boss feel if that old couples is his/her

parents and the young girl is his/her sister?

They are so unflexible when it comes to changing of dates in the booking. In my case, I only did an error in clicking the dates, and realized it only after payment(online). I call them right away within less than 10minutes and informed them about the booking & if they can do something. They just said that they cannot do anything and it CANNOT BE REFUNDED also. As well as CANNOT CHANGE THE DATE. They are totally not helpful compared to other agencies. I will never book with them again! It\\\'s not worth the money.

I signed up for a free and easy package to Bangkok with their branch at Chinatown Point. The lady who attended to me called the hotel directly and confirmed the accommodation and air-tickets on the spot in about 10 minutes. I was quite impressed with how efficient they were.

Their coaches to Genting is better than those at Golden Mile. Had some really bad experiences with other companies that will transfer to you to vans at the interchange and then still need to change coaches. With citixchange not once do i need to transfer to vans or other coaches. Although their counter staff is not that friendly. but still okay.