I signed up for a free and easy package to Bangkok with their branch at Chinatown Point. The lady who attended to me called the hotel directly and confirmed the accommodation and air-tickets on the spot in about 10 minutes. I was quite impressed with how efficient they were.

Their coaches to Genting is better than those at Golden Mile. Had some really bad experiences with other companies that will transfer to you to vans at the interchange and then still need to change coaches. With citixchange not once do i need to transfer to vans or other coaches. Although their counter staff is not that friendly. but still okay.