Thanks to a product planner, my wife and i are able to understand philipines better, he shares and teaches us how to move around in Cebu and Manila. Advices us on different places of interests. I can't rem his name, but he is good. Thanks.

According to my brother who just went to Bintan with CTC, he claimed that the counter staff have been very helpful. I will be trying them this Dec.

Good understanding and knowledge of tour details, they have provided me with very important information of philippines and the follow up was good. Thumbs up!Thanks

I had a very very bad encounters with CTC.
I went for my 7 days Japan trip last Dec 07 with my Family, These are the thing that we encounter.

1. There was no tour guide from
Singapore that following us, there was only one uncle who was waiting for us in Changi Airport to take our attendance, upon arrival the whole trip was very rush, we were there for 7 days and changed five hotel in totel.
2.The food was very bad, one of the night we were having Buffet Japanese BBQ, it sound good right but when we reached there, we were told that we are not allow to order any other drinks except plain water this is due to the price that they paid and we are only have 40 mins for this dinner. So can you imagine that I have two young kids and have to swallow the hot BBQ foods do you think that we enjoyed this meal. One more night we had Thai food in Japan, it sound funny right.
3. This is the worst thing that I faced, when we went for the Briefing in Singapore I was told by the staff the one of my child (who is 3 year old) I don't have paid tip for him, I was being told twice on this matter. But on the sec last day in Japan is time for the local tour guide to collect tip from us then I know the total amount the I need to paid which had included my younger son share so when I told her Singapore side told me that I don't have to paid for his share but she said she was not being inform on this issue. Lucky that I still had extra yen to cover this (it cost more S$50). Anyway the local tour guide is kind enough to said that she will check with her office but NO NEWS. When I came back from Japan, I call CTC, from one department to another department with promises to call me back but NEVER EVER CALL BACK, it take me more that one month and finally I found the right person who is taking care of this complain. He just told me that he can't log my case through phone call and insisted that I have to write it to them so that they can follow up no other advise. After one month of phone call and he just tell me to write in.
My husband told to forget about this and take this as a lesson learn. We will NEVER EVER follow CTC tour again.

I had bad encounters with CTC as well....
1) CTC had adverd for a tokyo/Nikko tour in Oct 07 for departures all the way to Feb 08. However, their staff were actually not aware that they had this package until I showed them the newspaper clipping (althou they did a system search). On numerous occassions, I called them to ask if the tour is confirmed, however diff staff will throw up diff ans - 1 said min is 10 to go, currently 6 names. 1 would say min is 15 to go, currently only 4 names. another would say 15 to go, wif oni 2 on namelist..... in short, diff staff give diff stories.... 2 weeks leading to e departure date, staff could actually tell me they are not pushing for the tour as they have not secured the air tics & secondly they felt that 6/7 days tour to japan would not be popular over the CNY period. 2 issues - 1st : why did they continue to adverd for the package even thou they have not secured e air tics? 2nd : did they conduct any studies to show that 6/7 day japan tour is not popular during cny period. In fact, other agencies had their packages fully booked way back in Dec.

2) I believe CTC staff can be better trained in customer service & etiquette. I was at one of their branch (2nd level, People's Park Centre) late last year when I overheard one of the staff talking to her customer. Apparently, the customer had asked whether it is important to buy travel insurance. The staff replied : "Ya, better buy, in case you die there or lost things there."

3) I went to Korea last Dec. Apparently, there was also a CTC that travelled on the same day. The CTC tour leader is simply rude. He doesnt smile & practically yells at his tour group.

On another note, I noticed that CTC has rather different itineraries which may attract, however if their service continues to slacken.... then its a sad story....

have joined CTC's china trips a few times. Not bad will consider CTC on next trip to china. but the counter staff are rude n impatient during enquiry n booking.

Your review VERY POOR SERVICE THEY JUST HANG UP THE PHONE WHEN THEY KNOW IS FREE & EASY TO HONGKONG CALLED 4 TIMES AND THEY JUST HANG UP

I have travelled with CTC twice to Europe. Once for the 16 day tour in 2004 and once for a 14 day tour to Spain this year. I noticed there have been pretty bad reviews about CTC, but so far my experience has been very pleasant.

I have travelled with CTC twice to Europe. Once for the 16 day tour in 2004 and once for a 14 day tour to Spain this year. I noticed there have been pretty bad reviews about CTC, but so far my experience has been very pleasant.

I used to travel with CTC some 9 years ago to Europe and with my mum being the most loyal customer, travelling with them to China a couple of time. While i believe over the years their service kinda of drop....so i wonder is their service really that bad now ??

Really poor service!!I called them and they refer to another no for free and easy.So I called them again with another no.Just as somebody answering,he cut off my lines!!Not once but as many as 4 times!!Try calling again half an hour later,guess what,somebody shouted at me,"Going Where??!!"without introducing his/her name or company name.What kind of travel agency is this??IS it safe to travel with them??Not me at least.I'm speaking the truth here and my wife can vouch for me as I on the speaker on the phone.My wife request me to write here for others to share our experience

I were asking on Tour to Beijing on 22 March 08 at Chinatown people park complex. I encounter with this girl, I don't know her name. She were at the China tour counter so I asked if there tour to beijing. So she show me and I took myself, I asked her again if there is longer tour, she took the 10/12 days tour list for me. (Please note, I were standing) Then I asked if she can tell me the departure date and price. To my own surprise, I need to write myself while I am standing and she is sitting there just to tell me. I asked her, can she write for me, She answer me, WHY CAN'T I WRITE MYSELF? oh my god! ok, nvm. then I asked again and pass her the itinery to write, she asked me "WHY I PASS THE PAPER FOR HER?" rudely! I tell her, "FOR YOU TO WRITE AR", she answer me "YOU WRITE YOURSELF, I WILL JUST TELL YOU" my god!,then I write myself and got confused and asked her to write, She told me what? She said "YOU WRITE YOURSELF ALSO CONFUSED, I WRITE THEN YOU MORE CONFUSED!) After I asked all I needed to know, I really had enough of her rude attitude. I immedicately call my sister in front of her and scream to my sister on phone that his sales person so rude!!!!!! (I were still standing until I finish asked)
I can't imagine, if your sales person so rude, how am I dare to send my parent to China tour using CTC. Ask few question is already like that...! I wonder if CTC recruit these China people for service or to scold customer away?

Have join CTC's Japan trip this Jan 2007. Is good. Hope to travel with them again.

Tour with CTC is not as good as SAtour. Food and lging not as nice (~3 stars). However, the price is half of SAtour.