Hi Kristle, I had the same experience as you but mine was for a 8D package to Hokkaido for this coming Dec. We had paid a deposit during NATAS fair. About 2-3 weeks after that, someone from the agency called and said we had to pay $100 extra per person as their rep had under-quoted us. He also said that the extra was for the peak season charge. What rubbish was this! From the start we had already said we were booking for Dec.

We were very unhappy as the person was least apologetic and kept pushing the blame to the rep who had left the agency. I was asking him if it was fair to us, since it was a mistake they had made. He had 101 excuses and sounded very insincere!! We asked the worst case if we refused to pay for the extra $100 and he replied that then, they would have no choice but to withdraw our registration! It was going to be our honeymoon and they were ruining it already!

We nearly complained to CASE for this. In the end, we chose to withdraw as they claimed for our date, only the 2 of us signed up. Who knows if they had secretly formed a group without us. Besides, initially we had intended to extend for a few days. Who knows if they will put in the cost into the hotels they were supposed to book for us.

I thought I was perhaps the only unlucky soul. I didn't know it happened before.

Asia Euro not bad, i book my Hong Kong & Bangkok trip with them before. Free and easy.

We were very happy with the 8D7N Hokkaido Icebreaker Tour by Asiaeuro Holidays. The guides, local and Japan were very professional and they went the extra, extra mile. Cheers gals. Keep it up.

I had such an unhappy event with Asia-euro Holidays. They had given me 2 heart attacks. Firstly after my full payment was made, called me up to demand extra $$ as they said they had been a mistake. This is not my fault and i said that i am not going to help by paying up for THEIR mistake. Eventually, i agreed to allow them to change to another airline to help them save a bit of their losses. (next time i will not be too kind hearted.)
Who knows when i reached my destination yesterday noon, i discovered that they had booked another hotel instead! and they got the cheek to say that i requested for the hotel in the first place. By the way, my invoice was stated the hotel that i requested for and they go about pushing that i am the one that requested for the wrong hotel.
The line was cut off and i called them back again and surprisely, the whole office phone no one was answering and the next minute the phone system was off! Just right after our call.
I am so pissed! Are they trying to be funny as in the first place i am not paying the extra for their mistake ?