We would like to specially thank your good company that provided us good & friendly tour service (CERP13) that we have spent from 22 April 12 to 3 May 2012.

I would like to take this opportunity to specially thanks your staff, Mr. Marcus Yeo who during the trip providing good guidance and friendly advice to us.

Thank you.

I just came back from the europe tour from 22 April 2012 to 4 May 2012.

I will take this opportunity to thank our tour manager Ken See and his assistant Marcus.

Ken See is very knowledgeable and very experiences tour manager, all his arrangement are very good and
smooth.

Beside that Marcus is a very patient and humorous tour guide I never meet. Some of tour mate ask him to talk about the jokes, his jokes is really funny and make us laugh till the tear out. some of senior tour mate complaint about him regard some minor minor things, he will apologise and listen very carefully and he really try his very best to meet their requirement. May be his experience not as much as ken, but he is a very helpful , friendly and I believe he will better and better after a few more tour experience. One of the things to make me touch is, he will joined us for every breakfast and ensure everything is ok. most of our tour mate agreed with that he really make a lot of laughter for our long journey.

Last but not least, i hope we have opportunity to join EU holiday for our next destination with Ken See or Marcus.

Thank you EU holiday.

I was a customer that travelled to Europe from 22nd April to 4th May to Italy, Switzerland, Paris.I must say that my wife Lydia Chan Sze Lok and myself enjoyed the trip very much because of the tour manager Marcus.

His jovial self and jokes really made the whole group laugh and enjoy the trip very much. He took care of us very well and made the effort to talk to us every meal time. He also made sure that we all had our meals before him. I can see that he tries his best to accomodate everyone. It is not easy to please everyone in the group especially the group consists of different types of people, some might be more unreasonable than others.

Overall he is a good tour manager and I like you to acknowknowledge that. I will definetly try to travel with him again if the opportuity allows.

I just returned from the 13D Italy, Switzerland & Paris tour (reverse itinerary) from 26 April to 8 May.

I write to commend the excellent job done by our tour manager, Cecilia Hoi. She is knowledgeable on Europe and is able to make good commentaries in English and Mandarin. She is also fluent in French and this helps tremendously in her communication with the driver, Hakim from Germany, who speaks better French than English.

I would say that Hakim is fortunate to partner Cecilia for his maiden long-distance coach driving experience. Hakim is a skilful driver but he is not familiar with the routes and certain regulations and this affected some of our schedules.

In Italy, Cecilia had the initiative to enlist the assistance of Mr Rolando, an Italian driver and friend of Cecilia, to guide Hakim around Rome and also all the way to Florence! We are truly appreciative of what Cecilia and Rolando had done.

On the day of departure, a passenger who is 5-month pregnant was unwell. Cecilia took care of her so that her husband could do the necessary check-in and tax refunds documentation. Whilst on the plane, I heard from fellow travelers that the couple did not board the plane.

Being a professional and competent tour manager, I am sure that Cecilia would have assisted them all the way.

My group of 4 had a wonderful trip with Cecilia. We want to travel with her again for future trips and would recommend her to our friends.

I have always been travelling and joined few tour agencies for past few trips.

I would say ken see and Marcus have actually changed my perspective towards EU. I was not very pleased with EU administration before I proceed to Europe. However, they had actually displayed their professionalism to create a very joyful trip for us.

Though , Marcus is very new and is on his learning stage, I could see his effort to assist us during this trip. I hope he could have been given more chances to learn and enrich his knowledge with Europe so he can share and support customers.

Thank you

I am the bus driver of the 15 days Romania/Yugoslavia from 18apr to 30apr! I am writing with regards to give my compliments to Mrs.MEI WAI KUAN for she's excellent job done during the tour!

Mrs. MEI is a very good proffesionally, permanently been concerned about confort and good disposition for tourists!

She is a person who at the end of the trip was much applauded!

Was a pleasure to work together!


Best regards,
Gabriel Balau(Romania)

Thank you for granting our request to allow us to have M/s. Mei Wai Kuan to be our tour leader on our Eastern Europe holiday from 17th April.
We really had an enjoyable time due to the untiring efforts of M/s. Mei. She is very accomodative, friendly, patient & makes an ideal tour manager, with excellent knowledge of history when she explains to us the places as we journey along the coach. She is also a very warm & caring person who humours us with entertainment during long journeys & never fails us with toilet stops upon requests & even helps to serves us when we stop for lunch breaks!
Looking forward to have M/s. Mei again in our future travels with EU holidays.

Thanks again for the exciting & memorable safari drive through the desert - it's the experience of a lifetime for us.

We are thankful to have encountered honest & trustworthy tour operators.
May God bless you with abundance.

Aside to Victor:

You are so very right by saying that we need to be very careful with our belongings especially towards the end of the tour when fatigue sets in.

Many thanks for being a very thoughtful & patient tour guide during the 14-day tour of Eastern Europe.

Wishing you all the best in your career with the tour industry.

We wish to request for Tammy Tan to be our tour leader for 13D Italy Switzerland Paris tour on 6 June, as she is very personable, helpful, efficient and accommodating.

She was our tour leader on our holiday to Eastern Europe in June 2011 and she made it an enjoyable and unforgettable one for us.

I would like to compliment the excellent service I had experienced with Mei on my recent vacation to France from 6-16 April. As I took the seats just behind her, I could sometimes hear her conversations negotiating with the drivers, city tour guides and your counter-part to meet our requests.

Thanks to Mei, we could do some shopping in Paris on Saturday rather than sight-seeing with the swooped in our itinerary. She had faced much inconvenience with the last minute changes with your counter-part which lack communications with their own operations/agents, but she persisted to make our trip an enjoyable one.

Mei is a great asset to EU Holidays. What a dedicated Tour Manager to her client and profession. I also admired her efforts to learn and speak English in order to conduct her tours.

Thank you EU Holidays and Mr Ken See for your wonderful tour to Italy Switzerland Paris. My family really enjoyed it and appreciate your tour arrangement. A side note to our \"youngest and most handsome Tour Manager\" Mr Ken See, keep up your good work, we really like your jokes.

My family has been looking for a reliable and trustworthy tour company to book our tours to Europe. We went to many and still hesitated to commit to sign up the tour .

We chanced upon your EU holidays last night at peoples park complex and were very delighted to be served by your tour consultant by the name of Ms Mei.

Ms Mei is very professional, attentive,very helpful and patient in explaining the itinerary to us. She is very insightful, have excellent product knowledge and very thorough in her explanation . She is the deciding factor why my family have no qualms in signing up our tour to Europe with EU holidays last night . We would share this experience with our friends and relatives.

Hi All,

Came back from Italy , Switzerland and Paris.
Overall it was a nice experience. The hotels given are decent , nice and clean.

The meals which was included was quite bad through except for those in Paris and switzerland.Meals provide also did not come with drinks.

Tour manager Ken was knowledgeable and provide us with good suggestion advice.TM service is commentable.

He provided transport for a few of those going for free and easy to london and germany despite they are inform beforehand to travel to airport or train stations themselves.

One of the single aunt came up with 26 kg of overweight items, he assist her by taking the overload kilos under his account as he did not have check in luggage out of good will. ( Euro 15 per 1 kg )( Total 56 kg )

Dubai city tour and the desert experience did not worth the price through.The city tour is quite bore food at the dinner sucks through drinks are free.

Only the hotel stay at Dubai was good ( singapore four star stsndard ) We stay at corpthorne.Shopping was quite worth as lots of sale is on going.

Would travel with EU again for europe trips.

Dear EU Holidays,

On behalf of the Fung Family, we would like to thank you for the unforgettable trip to Paris, Switzerland and Germany (22nd January - 29th January).

Our lovely tour guide Mei is very nice, friendly and always be there to help us. She gave us lots of information and definitely increased the joy and colour of this trip.

Besides that, she will always be there to remind us about the do's and don'ts as well as helping us on all the tax refund documents.

We would like to thank her again for her guide and sharing of her experiences.


Thanks & Rgds,
Wei Fong

CONG XI FA CAI

I have wanted to write to EU HOLIDAYS a complimentary letter for Ms MEI, our tour leader for our Europe Trip; but since I came back from my Europe Tour I have been very busy and couldn't find enough time to write this compliementary letter; so I thought I had better find some time to get this done.

I really appreciate that MEI took her job as our tour leader very seriously. When MEI first called my wife to inform her that she will be our tour leader; my wife specifically told her that I have just had my operation 8 months ago and needs an aisle seat on the plane because I need to go to the toilet very regularly. Indeed MEI have done a great job and never failed me.

On the morning of our departure to EUROPE, MEI was there very much early than all of us. She has helped us with our checking in and has showed her willingness to help without any fuss. Our first impression of her, is that she is very polite and sincere.

During our trip in EUROPE, MEI has taken very good care of us. On many occassions MEI has use her own initiative and helped everyone of us in many ways. She has even treated us like her very good friends which make communication between us very comfortable.

Our group has about 52 travellers, and MEI has find no problem in handling such a big group. She has even have to hop in and out of the 2 tour buses as her assistant doesn't seem to know anything. The way she handled all of us in the 2 buses is really fantastic and I must admit that MEI is indeed very capable. She is always smiling and friendly even though she has to handle some very difficult passengers. Her explanation and description of all the places of interest and location is very precise and gave us alot of information, we found her very knowledgeable.

On departure from London, although MEI did not go with us to the airport as she left very early in the morning to take on another group of tourist, she has given us all the information and direction as to how to check in to the airport. We were so relief that we followed MEI's instruction and everything went well and we proceed to board the plane to Dubai.

We would really like to thank MEI and appreciate her for all the assistance that she has rendered to us and we fully agreed that her performance and services are way above excellent. Frankly without MEI, I don't think we would have had such a wonderful and enjoyable holiday in EUROPE.

I would strongly recommend our friends to travel with EU Holidays in the hope that MEI would be their tour leader. Of course and no doubt we would definitely hope to see MEI again and have her as our tour leader when we next travel with EU Holidays to various countries.

Last but not least, EU Holidays being a reputable and trustworthly travel company, I wish that your business with many more staff like MEI will bring you to the next level of prosperous and successful business.

I would also like to take this opportunity to wish MEI every success in her job with EU Holidays and good health.

Dearest Susan,

Just wanna say that both Nora and I are very grateful and fortunate to have you as our Tour Manager during our trip to Europe.

Your professionalism n experience had made our holidays an enjoyable n smooth one! We definitely want to be part of any of your tour group in future! Thank you for taking care of us in Europe! We look forward to see you again!

Happy New Year! Gong Xi Fa Cai! Have a healthy and wealthy new year ahead!

Cheers,
Nora and Zaliza (ger-gerl) :))

Hello Susan,

In general, we enjoyed our Europe holiday tour very much.

However the visit to Turin, Italy could have been better if we could had a more proficient local guide with better spoken English in my opinion.

Thanks.

This Dec ,me and my sister wanted to have a white holiday.She came home 1 day with a EU brochure ,we decided to try chateau stay and book the 10 days Swiss/Paris /Chateau + 2N Dubai package..
Departure was on 9th Dec,tour manager is Ms Tammy Tan n asst. Hui Qing.1st night was at Interlaken,supposed to go Bucherer too bad was closed early for VIP events...
But luckily the rest of the days of sightseeing n shopping was enjoyable .Especially with the congested traffic at Paris,Tammy managed to help and get us to view the beautiful night scene of Paris from Eiffel Tower.
My sister and me love the chateau stay most and hope we could stay another night.
Lastly,I would like to thank Tammy and Hui Qing also the coach driver for their help and attention when needed in this trip!Happy New Year!

Matthew (USA tour),

Thank you very much for making the trip an enjoyable one. I really appreciate your effort in obtaining the fast passes for us, in order that we could enjoy the rides in the shortest time possible. I have been to Tokyo Disneyland with another tour group but help was not given to obtain the passes, we were left on our own. The information that you provided has helped me to better understand the places we visited. My kids and I would like to thank you for obtaining the Las Vegas chips, you are really helpful. Thank you once again.

Blessed Christmas and Happy New Year!

Your tour manager Cecilia who met us in Rome did a wonderful job and we are happy with her.

Hi, I just came back from EU Holidays tour as well. Surprised to read negative feedback here. We enjoyed our tour, fun activities and smooth tour. My tour manager was Mr Ken See, a very funny and knowledgeable Tour Manager. He knows Europe in and out, provided accurate and helpful information, and never fail to amuse the group by his charming character and funny jokes.
We enjoyed the Gala Dinner in Switzerland as well. We had Swiss Fondue and the chocolate Fondue for desert was definitely the best I ever tasted. =) Also, we enjoyed the folklore performance by the local during the dinner, it was a fantastic night!
We also love the thrilling experience on Swiss Alps for sledging. However it was a bit disappointing that the sledge had to be cut short due to late winter. well... not everything is perfect I guess.
I will just like to conclude that EU does have its many plus point and deserve its praises as well.
Thank you Ken and EU Holidays!

Hi all,I had bought the deal.com.sg voucher to hk recently.After reading so much comments,my friend and I decided to cancel the booking with apple holiday.Now the problem is apple mention they will "help" us email to deal.com.sg for the booking that we had cancelled and ask the person in charge liase with us.anyone had similar case?got the refund back from deal.com.sg or apple.

This agency EU Holidays is a joke. Their brouchers are brillant, going more places than other agencies, their briefing was even more super , offering even more places of interest..But on the first day of your tour everything changed. Intianary were changed,on our first 2 days of our scandinavian tour with them in September we have absoutely nothing to do for half a day.
Some places of interest were closed or under renovation.Do we pay to look at renovations?One Tour guide in Scandinavia was from China and was unable to get his facts and english right most of the time. The tour leader from singapore tried his best, but he was just thrown in the last minute and was a new staff.He suffered brickbats from day one to the last day. He was cool chubby guy named Pang.Better consider before signing...do not be misled by the better value,more places or super pre-tour briefing.

We travelled with EU holidays recently on a 15 day trip to Dubai Paris Switzerland and Germany. It was TERRIBLE. Worst travel agency ever. Bad service, misleading itinerary, horrible meals provided and full of hidden costs. Besides the fact that our itinerary was literally empty, contrary to what we were briefed, we were told that for our meals, EU Holidays only allow 7€ per pax!! In Europe, one needs to spend on average 20€ per pax per meal, because that\'s how much it is over there, so imagine the type of food we were given, on a 7€ budget!!! FYI we paid premium for this so-called professional Europe-specialized tour agency. There were 30 of us in this tour group and I daresay I speak for all of us when I say our trip was by far the most unpleasant.

This is the worst agency i have came across! Response is slow, email no reply, call no pick up! Irritating!

The worst travel agency ever!

When you dial one of the numbers listed on their invoice, this rude guy would tell you, "Wrong Number, call the other!" Then when you call the other number, this lady will pick up and made you wait and then tell you Benny will call you and hang up without taking down your number.

My father bought the F&E tour pack to Hong Kong from one of the deals website and it was by far the worst holiday we had!

Firstly, when my sis and dad went down for booking, Benny the Sales Rep told them that there's only night flight (HK Airline) left to HK on the 8th Dec. My sis did not believe them and checked the flights on her mobile. She showed them that there was morning flight on HK Airline and it was still available for booking. Benny the Sales Rep insisted that there isn't. And for the return flight, he insisted again that there's only morning flight available. Therefore, over 4D3N trip became 2D3N. My dad decided to extend our miserable 2 days trip to 3 days (3D4N).

Benny told my dad that when we arrived at the HK airport, maybe, just maybe, someone will meet us there. If he doesn't show up, that we are on our own. Since Benny said that, we didn't pin much hope on that "Someone". "Someone" did turn up, almost 1 hour late. Luckily, our flight departed 30 minutes later (we were supposed to reach HK at 8pm, we arrived at 9++pm) and we took our sweet sweet time in the custom and arrived at Arrival Hall B (The opp end of our baggage belt) at 9.30pm/10pm. He wasn't there yet when we reached arrival hall B. We saw a group of ladies waiting so we joined them. Finally, after a 15-minute wait, "Someone" came. The ladies went 1st, since there were there 1st. Then it was supposed to be our turn, "Someone" said he had a call and walked away. When he finally came back, he attended to OTHERS 1st! I went forward and stood in front of him with a really rude "Excuse Me!" then he finally attended to my dad. We were told that if we want the half day tour at the Peak, we have to be at the lobby at 6.30am. 6.30am!! I said, "NO!" Then he passed my dad a bunch of stickers that if we changed our minds, we could call him.

Then came booking of the Hotel. We were told that the package includes hotel stay in a 5* Hotel. It was the Regal AIRPORT Hotel! I don't think they deserve the 5* title, probably 3.5*. Benny told my dad that 1 room is sufficient for all FIVE of us! My dad insisted that it was IMPOSSIBLE to fit 3 adult daughters on ONE bed! Benny insisted that it could. My dad gave up talking to BENNY and decided to just add an additional bed at the hotel. The Deal we bought stated that the package is for 4. We assumed that since it's for 4, there should be 2 big beds enough for 4 adults. We were SHOCKED when the hotel staff told us that it is a twin room for 2! Even the Regal staff was shocked when I told her there's 5 of us. How the hell is it possible for 5 adults to share 2 SINGLE beds? After much time wasted, the hotel staff gave us 2 queen beds without additional cost and the extra bed cost us HK$2,200 (approx S$400 - S$98++/night). Regal staff then told us that we missed our complimentary dinner which ended at 10.30pm. It was 10.40pm when we reached the hotel. Apparently, the free dinner was for the 1st night only, which MR APPLE SALES REP, BENNY FAILED TO TELL US! How are we supposed to have dinner on the FIRST NIGHT when we flew off in the evening! Benny oh Benny. The staff told us that she will call up Apple in the morning to check on the dinner and breakfast buffet for 5 since the room is for 2 only! She was nice enough to hand us 5 breakfast vouchers for the next day.

On 10th December, we happily left for Disneyland at 10am, thinking that we missed the Disney morning coach (stated 9.30am pickup which Benny failed to say during booking again until we read the papers "Someone" passed us). We had a great day at Disney until we were back at the hotel and found a note with 5 Disney tickets on our bed. 9.30am pickup turned out to be late and arrived at 10.30am. And it seemed like we were entitled 5 FREE Disney tickets which once AGAIN, Benny FAILED to mention! My dad wasted another nearly S$400 for Disney tix!

Never booking from Apple Holidays ever! It's an absolute WASTE OF TIME AND MONEY!

I booked a Korea Jeju holidays for next year with this agency. Truly a huge mistake, Korea is so popular and everyone else has sold out except them. Not enough pax and we have to change the dates. As usual, Call in and never pick up, if get through then the only person Benny is not around all the time, left message never reply, try to cancel by email postmaster problem, email mail box must be full. So far it has been a nightmare, after reading the above review, I really want to cancel completely. And of course the agents are rude, esp this lady who has a huge attitude problem and made me feel like it is my own fault that I booked with them instead of other big companies......I just want to cancel and get back all the payment. Thank you for all your feedback!! Now I feel like I am not alone!

Dear all,

EU Holidays!!!!!
Pls beware of this company. The travel sales agent is rude, especially after payment of deposit. Beware of the name Robin.
We went for our europe trip, it was a total disaster! The hotels are far from city, alot alot of road traveling and the food sucks! We had Chinese food for two nights in Paris! Also the optional tours are too much. Pls read the brochure carefully!

Dear all,

Pls beware of this company. The travel sales agent is rude, especially after payment of deposit. Beware of the name Robin.
We went for our europe trip, it was a total disaster! The hotels are far from city, alot alot of road traveling and the food sucks! We had Chinese food for two nights in Paris! Also the optional tours are too much. Pls read the brochure carefully!

Dear all,

Pls beware of this company. The travel sales agent is rude, especially after payment of deposit. Beware of the name Robin.
We went for our europe trip, it was a total disaster! The hotels are far from city, alot alot of road traveling and the food sucks! We had Chinese food for two nights in Paris! Also the optional tours are too much. Pls read the brochure carefully!

We came back from our Tour of Turkey on 3 Nov 11 with EU Holidays.
We had a wonderful time together with the group, Turkey Local Guide,
Driver and our Tour Leader Mr Paul Tee.

I have written a poem for Paul Tee below:-

PAUL TEE
Pleasant and kind in leading the group
Accommodating and hardworking
Undisturbed in any situation
Like the way you belly dance

Thank you for your leadership
Enjoyed ourselves very much
Excellence job done!

I have just returned from a 5 days Beijing Tour package bought from Apple Holiday.

The tour guide Miss Sophia, from their china counterpart 北京友协国际旅行社有限公司 is extremely unprofessional. Resulting in this trip being very unsatisfactory.

Firstly, her commend of English is weak. Very often, we have to help her translate whenever she wants to convey message to the group from Philippine. At times, we even have to help Sophia translate the introduction about those tourist attraction sights to them.

Throughout the whole trip, she kept reminding us that this trip is made possible at such cheap rate of SGD$60 because the various business companies sponsored it. So we have the responsibility to spend with these sponsors in order to answer to them. This reminder was made known to us daily more than 3 times a day.

Noticing that 1 of our tour group member from Philippine did not buy anything from those shops for the first 2 days, Sophia even came to us on the 3rd day morning and requested us to help persuade this group to buy something.

During the last stop at Dr Tea, despite us expressing that we are not interested to buy after their staff did a round of tea introduction, Sophia kept pressing my mum to buy something from the sales staff so that she can answer to them. When we totally refused, it resulted in Sophia getting upset and told the sales person from Dr Tea she will buy the tea instead.
This kind of pressure selling tactic from the tour guide is totally unprofessional.

Her whole attention during this trip was just concentrating on whether we spend in these shops that she brought us to. She was behaving more like a sales person than a tour guide. Despite our repeated message to her that we will buy if we see anything we like, please don't force us to buy something just for the sake of answering to this sponsors. But our messages to her went on deaf ear. She insisted that their company has informed Singapore agent that for people who sign up for such promo package, it is expected for all tourists to spend at these sponsor's shop. Since we have signed up for this, we have the responsibility to buy at every shop so as to cover our tour expenses.

Time to time, she will also remind us that the SGD$60 we paid is not even enough to cover some of the expense. E.g. She say the hotel we stayed is RMB780 per night, we have already gotten an advantage by paying only SGD$60. And she will also say the SGD$60 we paid is not even enough to cover the fuel cost of the driver.

When she brought us to visit each of those tourist attraction sights listed in the itinerary, the introduction and sharing of these sights were very limited. And she seldom stop to let us take photo. Very often, we have to stop and take photo on our own initiative as Sophia carry on walking with the rest of the tour group.

I do not know if this is really such an arrangement between Apple Holiday and the China agency. But we as consumer signed up for this tour package without being informed that this trip is made possible because of these various sponsors so we must spend at these shops. It was bought off those group buying website.

I understand that we paid for this trip with a promo price and is of course not expecting very high expectation. But basis service level from the tour guide should be provided. We were not being preempted that we must buy something from those 购物店 which resulted in lots of dispute with the tour guide during the trip.

And the best part, my email to Apple Holiday after my return from the trip render no response from them at all.

We have signed up with EU holidays and travelled to Italy, Swiss and Paris package during Oct'11. Departured on 24th Oct with Mai Wai Kuan as our Tour guide.
We had a wonderful time although this trip was a bit too rush and tiring. Mai was patience with us during the whole trip. Thumbs up for her endurance. She is very experienced with Europe; telling us the history of the places we visited and sharing with us her past experiences. It was nice having her around. Thank you EU holidays.

Booked the bkk package from deal.com.sg and i regretted the moment i stepped into their office.

Firstly, the office was jam packed with people tryin to redeem their deal vouchers, and there were only 2-3 people serving. We waited for about 2 hrs before it\'s our turn. It was obvious that they lacked of manpower and couldn\'t handle the massive deal vouchers. Then we were told that none of the weekends were available and we had to take weekdays, otherwise we\'ll have to top up to stay in other hotels. Anyways, we didn\'t want to top up so we decided to go on a weekdays in early November.

Now came the flood incident in mid oct, we called and called but nobody picked up our calls. Finally we got through, and i asked whether we are allow to postpone, the person said, oh november, can change can change. need extra charges? no, no need any charges. So I quickly went down the next day, and as usual super long queue, and the guy told me rudely NO we can\'t change anything. memo wasn\'t out for November yet. he dunno who i spoke to but i can\'t postpone nor refund. the only choice i was given was, continue / forfeit the trip. then they brushed me off.

FINE. we wait and waited for a few more days and finally got the memo. i didn\'t get it from them mind you. they couldn\'t be bothered with us, and whenever we call, they\'ll give us their lousy attitude, tryin to hang up our calls and impatiently ask us to call back ONE DAY before we fly and check with them! its like WTH?! then they even got the cheek to tell us to check with the airlines ourselves. WTH. Got so fedup!!

Now with the memo out. they asked us to pay 30 bucks each to postpone the trip till 15 dec. further than that before feb 2012, we had to pay 100 bucks each. can u imagine paying 1000 for 2 ppl just to go BKK? this agency is extremely inefficiency and rude and the worst i\'ve ever seen!

Booked the bkk package from deal.com.sg and i regretted the moment i stepped into their office.

Firstly, the office was jam packed with people tryin to redeem their deal vouchers, and there were only 2-3 people serving. We waited for about 2 hrs before it\'s our turn. It was obvious that they lacked of manpower and couldn\'t handle the massive deal vouchers. Then we were told that none of the weekends were available and we had to take weekdays, otherwise we\'ll have to top up to stay in other hotels. Anyways, we didn\'t want to top up so we decided to go on a weekdays in early November.

Now came the flood incident in mid oct, we called and called but nobody picked up our calls. Finally we got through, and i asked whether we are allow to postpone, the person said, oh november, can change can change. need extra charges? no, no need any charges. So I quickly went down the next day, and as usual super long queue, and the guy told me rudely NO we can\'t change anything. memo wasn\'t out for November yet. he dunno who i spoke to but i can\'t postpone nor refund. the only choice i was given was, continue / forfeit the trip. then they brushed me off.

FINE. we wait and waited for a few more days and finally got the memo. i didn\'t get it from them mind you. they couldn\'t be bothered with us, and whenever we call, they\'ll give us their lousy attitude, tryin to hang up our calls and impatiently ask us to call back ONE DAY before we fly and check with them! its like WTH?! then they even got the cheek to tell us to check with the airlines ourselves. WTH. Got so fedup!!

Now with the memo out. they asked us to pay 30 bucks each to postpone the trip till 15 dec. further than that before feb 2012, we had to pay 100 bucks each. can u imagine paying 1000 for 2 ppl just to go BKK? this agency is extremely inefficiency and rude and the worst i\'ve ever seen!

I can\'t get them through their given phone number! I want to change my BKK trip coming in the next 2 weekends ... My suggestion to them is: Hire more people if their businesses are growing; otherwise DON\'T take in business if they think their manpower can\'t handle!\" If they continue to provide inadequate and poor customer services, it won\'t do good to them in e long because there won\'t be repeat sales nor customers going back to them in future. Go learn some business strategy techniques; if APPLE HOLIDAYS want to do low cost strategy, it is not about cheap and take in MORE business but also to CONSIDER customers feedback timely !

wanted to call and try to change the bkk trip package that i bought on deal website, but they did not pick up after more den 20calls i made!!! stupid agency !!! anyone else intended to change location or postpone flight for the bangkok 4d3n $208 package trip ?

Booked the bkk trip & it\'s in a serious condition for us to continue the trip. But apple asked for extra surcharge if we were to postpone it. Other than that, we\'re not allow to have a refund or at least, change of location. This isn\'t what we wanted. It\'s a natural disaster, & we didn\'t predicted it also. & worst still, I think their phone line is actually just a dummy.

Extremely piss off with this Travel Agent. Will never book with them any more. I sugguest anyone who are thinking of booking with this agent, think twice before booking with APPLE HOLIDAY. Let me quote a few example :
1) Made call to them never pick up.
2) Sent SMS never reply.
3) Ask them to email me our e-ticket, never done so till you get mad and have to ask them to fax me instead.
4) Sending me a confirmed hotel booking voucher with date wrongly written and have to inform them about it.
I promised will never want to book with Apple Holiday anymore no matter how cheap they offer.

Totally pissed!!!! left messages to return phone calls but never response!Even the person who picks up the call hurried to hung up. Emails was'nt replied even after couple of weeks. the worst agency that I ever come across.
Guess the licene must be revoked by STB.

Either never picks up the telephone or keep directing me to call another number or promised to get the person in-charge to return call.in other words,down right irresponsible and not customer focused!

Ive been trying to call them since last week too, and no matter how many times i called a day, no one picks up too!!!!!!

APPLE HOLS, WHAT THE HELL U HAVE A TELEPHONE NUMBER WHEN U DUN PICK UP!!!!

Anyone can help me Who should I lodge a complaint to ? I made payment; thereafter I can't reach them AT ALL!! SO PISSED OFF!!!!

I have been travelling with Apple Holidays since 2009 to Brisbane, 2010 to Taiwan, travelling with old folks and kids, Melissa has helped me arranged things according to our needs. When we have room arrangement matters in Taiwan, we called back to their office and her colleague helped to solve the case. This year June holidays when I decided to go Bangkok in the last min, contacted Melissa and she helped to get tickets at good price for me. Once again, I want to thank Melissa for her kind assistance and helps. CHEERS!!!

I was handled by this rude travel agent called Melissa Ho from Apple Holiday. When I called her to make amendments to my ticket, she just hung up the phone. How could a person has this kind of attitude while working in service industry? do you know how important your customers are.. I am very pissed off with the service she provided. I will advise anyone who wants to go to Apple Holiday not to be assisted by her. Other staff are much better, nicer!

I bought 10 travel to krabi coupons fm Deal.com without flight. When I received the travel voucher fm Melissa Ho, the return flight details was wrong. She didn't even check which flight we booked & just updated as her wish. I wrote back to her asking for amendments fm 8 July 2011 with 2 reminders & several phone calls but till date, nothing was done. As it is a big group, I decided to go down personally to get his stupid small mistake to reupdate inorder not to spolit the group's coming holiday. I'm too disappointed with this agency & will not recommend.

After reading so many feedbacks on Ms Melissa Ho, I was kind of puzzled. I booked a Beijing trip thru her but has yet to travel. My trip would be in September. However, I have been corresponding with her on this trip and find her approachable and helpful. Finger crossed now and hope everything goes on smoothly and not to spoil own long waited holidays. Also hope that my judgement towards Ms Melissa Ho is correct and proven right. Hi Melissa, thank you for your kind assistance so far.

We just returned from Korea and it was a wonderful trip. We would like 2 make a special recommendation of their tour guide - Blu. He is proficient in English and attentive to all our needs. He is the best guide that anyone can have. Overall, good hotels and services provided. I look forward to join Apple for our next vacation.

Service very lousy and not friendly. Please think carefully if you are attracted by the package brochures. Then u get cheat to step into their office.

I had booked and paid a deposit during the nata\\\'s fair with Apple Holidays to Eastern Europe but till now the dates are always not confirmed. I have asked to ask to the person who has the authority but was hanged up. Seriously can\\\'t imagine how the trip will be taking into consideration the service of their staff Ms Anna. I will rank them as NUMBER ONE RUDE AGENT IN SINGAPORE.

I made a booking recently and happened to speak with Melissa Ho. EXTREMELY rude and totally disgusting over the phone. Im wondering why this agency hired this kind of agent, unfortunately she's the wife of the boss, someone told me.

If you're planning to book your flight with this agency, better NOT. Staff are incompetent, dont know, don't know to look for better options, dont know how to answer the phone politely especially this Melissa..again EXTREMELY RUDE..

ANYWAY,i didn't book our flights...Melissa lost my interest in their ads...

I am delighted to share this exceptional encounter of service.

Shortly after I had booked a tour package to Europe, I required an urgent reconstructive surgery for my injury from an accident. This disrupted my overseas trip unexpectedly. Bad luck and bad timing, I thought, since the tour package\'s terms and conditions were clearly not in my favour. Instead, Apple Holidays (EU Holidays) gave me a full refund under compassionate grounds. I am delighted to share this exceptional encounter of service with a heart, where the customer's interest is placed before the bottom line. Kudos.

Just came back from 15days Italy Switzerland Paris Dubai tour. Initially I was worry after reading so much here, especially about Melissa. Luckily my trip turned out to be over my expectation. Hotel is fine, meals although not excellent, but still satisfactory. Itinerary is very comprehensive, though I find it a bit rush for the part on Italy. My tour leader Susan is excellent and well versed in Europe history n culture. Overall, I am satisfied with EU Holidays and will recommend it to my friends. Thanks to Susan and her assistant Shereen for making our honeymoon enjoyable.

I must say i am very thankful to my europe tour manager ms cecilia hoi. She is very proffessional, kind, passion, cool & calm. We were stuck in snow storm in Italy for 22 hours without food, drinks and toilet. Luckily we have her as our tour manager, she not only calm to manage the situation, she was also caring to all the tour members. I will recommend her and the company to my friends and relatives.

Apple holidays failed as a tour agency. Will never ever travel with them again. TM are not well trained, esp to tours to Europe. They do not provide information, leave members to wander & discover for themselves. Don\'t be deceived by what they indicate in their itinerary.

I have enjoyed my 15 days Europe holiday with Apple Holidays. My tour manager, Alan, is excellent. He is committed, responsible and intellectual. The whole tour group of 49 are very pleased with him. Particularly for me, I am travelling with an elderly mother with osteoarthitis of the knee and 2 young children. Alan was able to assist us throughout. I will continue to use Apple Holidays/EU Holidays in future.

I have been dealing with Apple Holidays for at least 4 years. And the person I always book with is Ms Melissa. She has never failed to provide me with adequate information and excellent customer service to my personal trips and my company bookings. I strongly would recommend Apple Holidays to my friends/family.
Jun

Melissa is the rudest and the most ineffective travel agent i have ever met! i had a bad e experience on her, a long story to tell but to tell you, she will be your worst nightmware! well she is the wife of the owner but i think she needs to undergo customer service excellence, interpersonal skills improvement program or perhaps self assessment, surely she will realize something.

I visited the peoples park outlet last week & waited patiently for their service staff Benny to make some enquiries. When I noted that he was still held up with other customers after 20mins wait, I approached one of his female colleague. I was shocked by her rude attitude. She claim she is not in charge and do not know the working schedule of the staff who is. I do not think she should even be working there or the reputation of Apple holidays will just go down the drain. I believe in poetic justice. What goes round comes back. She probably will get her share of shocking service soon.

Apple Holidays only show care and concern to customers who are cash rich and to be "slash" by them. I had very bad experience with Melissa Ho too.. During mist of our reasoning, she walked away and kept us waited for 30mins. During waiting, I learned that she is the wife of the agency owner from a staff. I think both owner and Melissa are like kids running business

i am very dissappointed with Apple holiday too. I had booked a 'full package tour consist of 4 elderly & myself to HK & Macau but their itenery was totally difference when we were there. No breakfast, when we were in HK & no land transport to our hotel in Macau at night. Lucky thing was the Macau tour guide was very kind seeing all the elderly so she asked the bus driver to send us to the hotel. On the departure date to HK, there isn't anyone came to the ferry station to fetch us. When I called the agency, they told us to take a cab ack to our hotel.

Apple Holidays' website states that they are "committed to providing each and every of our customers with efficient and effective services.." For my case, this proves to be extremely untrue. This agent called Melissa Ho told me that air tickets to korea was at a promo price of S$399 (way below market price! fishy much?) and they were still available. After giving her the names of the people in my group for confirmation, she put on a disappearing act for 4 days, even claiming that I called the wrong number once! When I finally got hold of Melissa Ho, she just said blankly that the air tickets weren't available anymore without explanations or offering any further alternatives. Therefore, lesson to be learnt- if you're looking for true "efficient and effective services", this agency is not the one for you.

I was enquiring about air-ticket to hkg. Knowing it is peak season and fares are expensive, Apple Holidays offered me a higher price than others. Challenging they are the only who has the ticket to sell and none others. Melissa Ho very rude and extreme ridiculous & insulting. I advise do not visit this agency.

I have visited them at people's park centre. Services are very poor. It is obvious they do not provide any tour information, the only service they will provide is upon interest to register in tour packages. Especially this staff, melissa ho, extremely rude. I will rank as number 1 rude agent in the shopping complex.